ICT50102 Diploma of Customer Contact Leadership

deletedthe status token training.gov.au records

Item 14

The two years of s 14(1)(b), counted from the date this product was removed from the National Register, ended before the instrument commenced on 1 July 2025 — so no completion date is shown here: the instrument imposes nothing before that day.

For an RTO registered by ASQA, nobody may be allowed to commence training and assessment in ICT50102 today. training.gov.au lists it as Deleted, and s 14(2) of the National Vocational Education and Training Regulator (Compliance Standards for NVR Registered Training Organisations and Fit and Proper Person Requirements) Instrument 2025 (F2025L00355, in force 1 July 2025) requires the organisation to ensure it does not allow individuals to commence training and assessment in a training product that has expired, been removed or deleted from the National Register. s 14(2) carries no transition period of its own and no date to compute, and the “unless otherwise approved by the National VET Regulator” opening sits in s 14(1) only. It governs starts, not learners already enrolled: s 14(2) sets no date of its own for them — their completion period under s 14(1)(b)/(c) is stated separately on this page. RTOs registered by VRQA in Victoria or by the TAC in Western Australia are not covered by it.

Sector-wide: the item 14 cut-off, measured across every live scope · the repealed 12-month rule

The status above is the one training.gov.au records for ICT50102, written exactly as the register writes it. It is not one of the three we put into words, so we leave it in the register's own terms.

Product type
Qualification
Training package
ICT02 — Telecommunications Training Package
Currency period ends
19 July 2011
Latest release
Release 1 · 8 January 2009
Supersedes
nothing — no earlier product listed
Superseded by
nothing — no replacement listed

Where the register points next

training.gov.au does not publish a supersession path from ICT50102. There is no chain to follow from here.

What the register says changed

training.gov.au publishes no mapping notes for ICT50102.

Is ICT50102 on your scope?

This page is the register's record of one product. What it cannot tell you is whether ICT50102 sits on your own scope today, or what else on that scope has moved without anyone noticing. Enter your RTO number and we read every product on your live scope against training.gov.au and tell you which ones are superseded and which replacements the register flags not equivalent.

Public code, nothing else. We read your live scope from training.gov.au and answer here — we keep neither the code nor the answer; what remains is the two-minute abuse counter described on our privacy page.

Whether a supersession requires anything of you, and what, sits with you and your regulator. This page maps what the register records; it does not make that judgement. If the difference between an equivalent and a non-equivalent replacement is the question, we wrote it up in equivalent vs not equivalent.

What ICT50102 is made of

training.gov.au lists 21 units for ICT50102. It does not mark them core or elective: the unit grid records N/A for every one of them. The register does not publish a completion rule in units for this product, so we do not state one. What it takes to complete the product is in the packaging rules on training.gov.au.

Units listed 21 listed

CodeUnitCore or electiveIn this product
ICTCC410ALead operations in a contact centreN/Anot current
ICTCC411AMonitor safety in a contact centreN/Anot current
ICTCC412AImplement continuous improvement in a contact centreN/Anot current
ICTCC413ALead innovation and change in a customer contact centreN/Anot current
ICTCC420AAdminister customer contact telecommunications technologyN/Anot current
ICTCC431AImplement customer service strategies in a contact centreN/Anot current
ICTCC470AImplement information systems in a contact centreN/Anot current
ICTCC471AAcquire product or service knowledgeN/Anot current
ICTCC472AGather, collate and record informationN/Anot current
ICTCC473AAnalyse informationN/Anot current
ICTCC480AProvide leadership in a contact centreN/Anot current
ICTCC481ALead teams in a contact centreN/Anot current
ICTCC482ADevelop teams and individuals in a contact centreN/Anot current
ICTCC610AOptimise customer contact operationsN/Anot current
ICTCC611AManage customer contact information systemsN/Anot current
ICTCC620AConfigure and optimise customer contact technologyN/Anot current
ICTCC640ADevelop and maintain a customer contact marketing strategyN/Anot current
ICTCC670AForecast and plan using call traffic information analysisN/Anot current
ICTCC680AManage customer contact centre staffingN/Anot current
ICTCC681AManage customer contact operational costsN/Anot current
ICTCC682ADevelop a contact centre business planN/Anot current

The register publishes this unit grid without a core or elective flag, so this page does not split it into core and elective. "Not current" means training.gov.au no longer recommends that unit for use inside this product — it does not say anything about the product itself.

Source: this product on training.gov.au, Australia's national training register — or go straight to the units it requires. The rule itself is item 14 of F2025L00355, and ASQA publishes the extensions it has granted. Read on 14 October 2026 UTC. Every code, title, date, status and equivalence flag on this page is the register's; nothing here is estimated or inferred, and where the register publishes nothing we say so.

Every ICT training product on the register · Search all training products

Take this with you — one email with how the register lists ICT50102 today. Its dates need the full read this page does, and the email says so rather than estimating them. Nothing scheduled after it.

No account, no card. Your address gets this one email — no list, no marketing. Cutoff alerts only ever come from a watch you start yourself — the box just records your yes now — and every alert has a one-click stop.

Is ICT50102 still on your scope? Type your RTO code and get the free breakdown — every superseded product on your live scope, and whether the register flags each replacement equivalent.

No account, no card. We never ask for anything about your learners. Your address gets this one report — no list, no marketing — and the scope watch only if you tick the box, with one click to stop it.