SIRSS00020 Manage and implement social media and online customer engagement

Currenttraining.gov.au: current

Australia's national training register lists SIRSS00020 as current. It publishes no end date for the currency period.

Product type
Skill set
Training package
SIR — Retail Services Training Package
Currency period ends
no end date published
Latest release
Release 1 · 12 September 2019
Supersedes
nothing — no earlier product listed
Superseded by
nothing — no replacement listed

Where the register points next

training.gov.au points at nothing after SIRSS00020: it is the current product, and no replacement is listed.

What the register says changed

training.gov.au publishes no mapping notes for SIRSS00020.

Is SIRSS00020 on your scope?

This page is the register's record of one product. What it cannot tell you is whether SIRSS00020 sits on your own scope today, or what else on that scope has moved without anyone noticing. Enter your RTO number and we read every product on your live scope against training.gov.au and tell you which ones are superseded and which replacements the register flags not equivalent.

Public code, nothing else. We read your live scope from training.gov.au and answer here — nothing is stored unless you ask us to watch it.

Whether a supersession requires anything of you, and what, sits with you and your regulator. This page maps what the register records; it does not make that judgement. If the difference between an equivalent and a non-equivalent replacement is the question, we wrote it up in equivalent vs not equivalent.

What SIRSS00020 is made of

training.gov.au lists 5 units for SIRSS00020. It does not mark them core or elective: the unit grid records N/A for every one of them. The register does not publish a completion rule in units for this product, so we do not state one. What it takes to complete the product is in the packaging rules on training.gov.au.

Units listed 5 listed

CodeUnitCore or electiveIn this product
SIRXOSM002Maintain ethical and professional standards when using social media and online platformsN/Acurrent
SIRXOSM003Use social media and online toolsN/Acurrent
SIRXOSM004Analyse performance of social media and online business toolsN/Acurrent
SIRXOSM006Develop and manage social media and online strategiesN/Acurrent
SIRXOSM007Manage risk to organisational reputation in an online settingN/Acurrent

The register publishes this unit grid without a core or elective flag, so this page does not split it into core and elective. "Not current" means training.gov.au no longer recommends that unit for use inside this product — it does not say anything about the product itself.

Source: this product on training.gov.au, Australia's national training register — or go straight to the units it requires. The rule itself is item 14 of F2025L00355, and ASQA publishes the extensions it has granted. Read on 28 August 2026 UTC. Every code, title, date, status and equivalence flag on this page is the register's; nothing here is estimated or inferred, and where the register publishes nothing we say so.

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