BSB60307 Advanced Diploma of Customer Contact

Where the register points next

training.gov.au does not publish a supersession path from BSB60307. There is no chain to follow from here.

What the register says changed

training.gov.au publishes no mapping notes for BSB60307.

Is BSB60307 on your scope?

This page is the register's record of one product. What it cannot tell you is whether BSB60307 sits on your own scope today, or what else on that scope has moved without anyone noticing. Enter your RTO number and we read every product on your live scope against training.gov.au and tell you which ones are superseded and which replacements the register flags not equivalent.

Whether a supersession requires anything of you, and what, sits with you and your regulator. This page maps what the register records; it does not make that judgement. If the difference between an equivalent and a non-equivalent replacement is the question, we wrote it up in equivalent vs not equivalent.

What BSB60307 is made of

training.gov.au lists 48 units for BSB60307. It does not mark them core or elective: the unit grid records N/A for every one of them. The register does not publish a completion rule in units for this product, so we do not state one. What it takes to complete the product is in the packaging rules on training.gov.au.

Units listed 48 listed

Code	Unit	Core or elective	In this product
BSBADM407B	Administer projects	`N/A`	not current
BSBADM409A	Coordinate business resources	`N/A`	not current
BSBAUD503B	Lead a quality audit	`N/A`	not current
BSBCCO501A	Develop business continuity strategies	`N/A`	not current
BSBCCO601A	Optimise customer contact operations	`N/A`	not current
BSBCCO602A	Manage customer contact information	`N/A`	not current
BSBCCO603A	Design and launch new customer contact facilities	`N/A`	not current
BSBCCO604A	Develop and maintain a service level strategy	`N/A`	not current
BSBCCO605A	Develop and maintain a customer contact marketing strategy	`N/A`	not current
BSBCCO606A	Forecast and plan using customer contact traffic information analysis	`N/A`	not current
BSBCCO607A	Manage customer contact centre staffing	`N/A`	not current
BSBCCO608A	Manage customer contact operational costs	`N/A`	not current
BSBCCO609A	Integrate customer contact operations within the organisation	`N/A`	not current
BSBCOM601B	Research compliance requirements and issues	`N/A`	not current
BSBCOM602B	Develop and create compliance requirements	`N/A`	not current
BSBCOM603B	Plan and establish compliance management systems	`N/A`	not current
BSBDIV601A	Develop and implement diversity policy	`N/A`	not current
BSBHRM503B	Manage performance management systems	`N/A`	not current
BSBHRM505B	Manage remuneration and employee benefits	`N/A`	not current
BSBHRM506A	Manage recruitment selection and induction processes	`N/A`	not current
BSBHRM507A	Manage separation or termination	`N/A`	not current
BSBHRM509A	Manage rehabilitation or return to work programs	`N/A`	not current
BSBHRM604A	Manage employee relations	`N/A`	not current
BSBITA601A	Configure and optimise customer contact technology	`N/A`	not current
BSBLED502A	Manage programs that promote personal effectiveness	`N/A`	not current
BSBLED701A	Lead personal and strategic transformation	`N/A`	not current
BSBLED702A	Lead learning strategy implementation	`N/A`	not current
BSBLED705A	Plan and implement a mentoring program	`N/A`	not current
BSBMGT405A	Provide personal leadership	`N/A`	not current
BSBMGT605B	Provide leadership across the organisation	`N/A`	not current

Show the remaining 18 units

Code	Unit	Core or elective	In this product
BSBMGT615A	Contribute to organisation development	`N/A`	not current
BSBMGT618A	Develop a contact centre business plan	`N/A`	not current
BSBMKG610A	Develop, implement and monitor a marketing campaign	`N/A`	not current
BSBPMG501A	Manage application of project integrative processes	`N/A`	not current
BSBPMG502A	Manage project scope	`N/A`	not current
BSBPMG503A	Manage project time	`N/A`	not current
BSBPMG504A	Manage project costs	`N/A`	not current
BSBPMG505A	Manage project quality	`N/A`	not current
BSBPMG506A	Manage project human resources	`N/A`	not current
BSBPMG507A	Manage project communications	`N/A`	not current
BSBPMG508A	Manage project risk	`N/A`	not current
BSBPMG509A	Manage project procurement	`N/A`	not current
BSBPMG510A	Manage projects	`N/A`	not current
BSBPUB504A	Develop and implement crisis management plans	`N/A`	not current
BSBRSK501A	Manage risk	`N/A`	not current
BSBSUS501A	Develop workplace policy and procedures for sustainability	`N/A`	not current
BSBWOR403A	Manage stress in the workplace	`N/A`	not current
ICAA5056B	Prepare disaster recovery and contingency plans	`N/A`	not current

The register publishes this unit grid without a core or elective flag, so this page does not split it into core and elective. "Not current" means training.gov.au no longer recommends that unit for use inside this product — it does not say anything about the product itself.

Source: this product on training.gov.au, Australia's national training register — or go straight to the units it requires. The rule itself is item 14 of F2025L00355, and ASQA publishes the extensions it has granted. Read on 28 August 2026 UTC. Every code, title, date, status and equivalence flag on this page is the register's; nothing here is estimated or inferred, and where the register publishes nothing we say so.

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