ICAS5103B Establish and maintain client user liaison during support activity

Supersededtraining.gov.au: supersededEquivalent

The currency period for ICAS5103B ended on 16 July 2011 — 15 years ago. It names one replacement below, with the equivalence it declares for each.

Transition clockClosed to new enrolments

New enrolments are not permitted from 18 July 2012 — one year from the date the replacement was included on the National Register (s 14(1)(a)(i) of the National VET Regulator (Compliance Standards for NVR RTOs and Fit and Proper Person Requirements) Instrument 2025 (F2025L00355, in force 1 July 2025)), or from a later date if ASQA has approved otherwise for your organisation.

Learners already enrolled have no fixed deadline: they complete the product and are issued their AQF certification, or transfer to the replacement, in a timely manner (ASQA guidance, read live 25 August 2026).

The same date closes a second obligation: under s 7(2)(c) of the same instrument, advertising may refer to a superseded product only while it is on scope and new enrolments are permitted. When enrolments stop, the course page advertising it stops being permitted too — and if ASQA approves a later enrolment date, that moves with it.

Sector-wide: the item 14 cut-off, measured across every live scope · the repealed 12-month rule

Product type
Unit of competency
Training package
ICA05 — Information and Communications Technology Training Package
Currency period ends
16 July 2011
Latest release
Release 1 · 8 July 2010
Supersedes
nothing — no earlier product listed
Superseded by
ICASAS509A equivalent

Where the register points next

Each step below is one supersession training.gov.au publishes between two products. The label on the rail is the equivalence the register declares for that step — not our reading of it.

  1. ICAS5103BSuperseded — equivalentEstablish and maintain client user liaison during support activity
  2. equivalent
  3. ICASAS509ASuperseded — equivalentProvide client IT support services
  4. equivalent
  5. ICTSAS509Superseded — equivalentProvide client ICT support services
  6. equivalent
  7. ICTSAS527CurrentManage client problems

What the register says changed

These are the mapping notes training.gov.au attaches to each supersession, quoted as the register writes them. They are the only public record of what actually changed between two versions.

  • ICAS5103BICASAS509Aequivalent17 July 2011

    Outcomes deemed equivalent. Prerequisite unit removed. Added application of unit. Changes to range statement, required skills and knowledge and evidence guide.

Is ICAS5103B on your scope?

This page is the register's record of one product. What it cannot tell you is whether ICAS5103B sits on your own scope today, or what else on that scope has moved without anyone noticing. Enter your RTO number and we read every product on your live scope against training.gov.au and tell you which ones are superseded and which replacements the register flags not equivalent.

Public code, nothing else. We read your live scope from training.gov.au and answer here — nothing is stored unless you ask us to watch it.

Whether a supersession requires anything of you, and what, sits with you and your regulator. This page maps what the register records; it does not make that judgement. If the difference between an equivalent and a non-equivalent replacement is the question, we wrote it up in equivalent vs not equivalent.

Where ICAS5103B is used

training.gov.au lists ICAS5103B inside 4 training products, none of them current. Every one of them is below, with the register's own core or elective flag for ICAS5103B in that product.

Products no longer current 4 listed

The register still records ICAS5103B inside these, but it no longer recommends them as current. They are here because a scope history or an old enrolment can still point at them.

CodeTraining productTypeICAS5103B is
CUF50207Diploma of Interactive Digital MediaQualificationelective
ICA40105Certificate IV in Information Technology (General)Qualificationelective
ICA50105Diploma of Information Technology (General)Qualificationelective
ICA50205Diploma of Information Technology (Project Management)Qualificationelective

Source: this product on training.gov.au, Australia's national training register — or go straight to the units it requires. The rule itself is item 14 of F2025L00355, and ASQA publishes the extensions it has granted. Read on 28 August 2026 UTC. Every code, title, date, status and equivalence flag on this page is the register's; nothing here is estimated or inferred, and where the register publishes nothing we say so.

Every ICA training product on the register · Search all training products

Is ICAS5103B still on your scope? Type your RTO code and get the free breakdown — every superseded product on your live scope, and whether the register flags each replacement equivalent.

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