Where the register points next
training.gov.au does not publish a supersession path from ICT30102. There is no chain to follow from here.
What the register says changed
training.gov.au publishes no mapping notes for ICT30102.
Is ICT30102 on your scope?
This page is the register's record of one product. What it cannot tell you is whether ICT30102 sits on your own scope today, or what else on that scope has moved without anyone noticing. Enter your RTO number and we read every product on your live scope against training.gov.au and tell you which ones are superseded and which replacements the register flags not equivalent.
Whether a supersession requires anything of you, and what, sits with you and your regulator. This page maps what the register records; it does not make that judgement. If the difference between an equivalent and a non-equivalent replacement is the question, we wrote it up in equivalent vs not equivalent.
What ICT30102 is made of
training.gov.au lists 34 units for ICT30102. It does not mark them core or elective: the unit grid records N/A for every one of them. The register does not publish a completion rule in units for this product, so we do not state one. What it takes to complete the product is in the packaging rules on training.gov.au.
Units listed 34 listed
| Code | Unit | Core or elective | In this product |
|---|---|---|---|
| ICAITU133A | Send and retrieve information over the Internet using browsers and email | N/A | !not current |
| ICTCC111A | Respond to inbound customer contact | N/A | !not current |
| ICTCC112A | Conduct outbound contact operations | N/A | !not current |
| ICTCC231A | Fulfil customer requests | N/A | !not current |
| ICTCC241A | Process sales | N/A | !not current |
| ICTCC251A | Receive and action customers fault reports | N/A | !not current |
| ICTCC252A | Resolve customer complaints | N/A | !not current |
| ICTCC260A | Process low risk credit applications | N/A | !not current |
| ICTCC261A | Process basic customer account enquiries | N/A | !not current |
| ICTCC270A | Conduct data collection | N/A | !not current |
| ICTCC300A | Organise work priorities and development | N/A | !not current |
| ICTCC301A | Manage workplace relationships in a contact centre | N/A | !not current |
| ICTCC320A | Use multiple information systems | N/A | !not current |
| ICTCC330A | Manage customer relationships | N/A | !not current |
| ICTCC331A | Deploy customer service field staff | N/A | !not current |
| ICTCC340A | Conduct a telemarketing campaign | N/A | !not current |
| ICTCC341A | Provide sales solutions to customers | N/A | !not current |
| ICTCC351A | Negotiate with customers on major faults | N/A | !not current |
| ICTCC352A | Resolve complex customer complaints | N/A | !not current |
| ICTCC360A | Process high risk credit applications | N/A | !not current |
| ICTCC361A | Process complex accounts, service severance and defaults | N/A | !not current |
| ICTCC410A | Lead operations in a contact centre | N/A | !not current |
| ICTCC411A | Monitor safety in a contact centre | N/A | !not current |
| ICTCC412A | Implement continuous improvement in a contact centre | N/A | !not current |
| ICTCC413A | Lead innovation and change in a customer contact centre | N/A | !not current |
| ICTCC420A | Administer customer contact telecommunications technology | N/A | !not current |
| ICTCC431A | Implement customer service strategies in a contact centre | N/A | !not current |
| ICTCC470A | Implement information systems in a contact centre | N/A | !not current |
| ICTCC471A | Acquire product or service knowledge | N/A | !not current |
| ICTCC472A | Gather, collate and record information | N/A | !not current |
The register publishes this unit grid without a core or elective flag, so this page does not split it into core and elective. "Not current" means training.gov.au no longer recommends that unit for use inside this product — it does not say anything about the product itself.
Source: this product on training.gov.au, Australia's national training register — or go straight to the units it requires. The rule itself is item 14 of F2025L00355, and ASQA publishes the extensions it has granted. Read on 28 August 2026 UTC. Every code, title, date, status and equivalence flag on this page is the register's; nothing here is estimated or inferred, and where the register publishes nothing we say so.
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