TLII0004 Provide assistance to customers

Currenttraining.gov.au: current

Australia's national training register lists TLII0004 as current. It publishes no end date for the currency period.

Product type
Unit of competency
Training package
TLI — Transport and Logistics Training Package
Currency period ends
no end date published
Latest release
Release 1 · 27 October 2020
Supersedes
TLII3020
Superseded by
nothing — no replacement listed

Where the register points next

training.gov.au points at nothing after TLII0004: it is the current product, and no replacement is listed.

What the register says changed

These are the mapping notes training.gov.au attaches to each supersession, quoted as the register writes them. They are the only public record of what actually changed between two versions.

  • TLII3020TLII0004equivalent26 October 2020

    The register records this supersession but attaches no note on what changed.

Is TLII0004 on your scope?

This page is the register's record of one product. What it cannot tell you is whether TLII0004 sits on your own scope today, or what else on that scope has moved without anyone noticing. Enter your RTO number and we read every product on your live scope against training.gov.au and tell you which ones are superseded and which replacements the register flags not equivalent.

Public code, nothing else. We read your live scope from training.gov.au and answer here — nothing is stored unless you ask us to watch it.

Whether a supersession requires anything of you, and what, sits with you and your regulator. This page maps what the register records; it does not make that judgement. If the difference between an equivalent and a non-equivalent replacement is the question, we wrote it up in equivalent vs not equivalent.

Where TLII0004 is used

training.gov.au lists TLII0004 inside 5 training products, 4 of them current. Every one of them is below, with the register's own core or elective flag for TLII0004 in that product.

Current products 4 listed

CodeTraining productTypeTLII0004 is
AVI10119Certificate I in Aviation (Foundation Skills)Qualificationelective
AVI20219Certificate II in Aviation (Ground Operations and Service)Qualificationelective
AVI30219Certificate III in Aviation (Cabin Crew)Qualificationelective
TLI30521Certificate III in Passenger Train GuardQualificationcore

Products no longer current 1 listed

The register still records TLII0004 inside this one, but it no longer recommends it as current. It is here because a scope history or an old enrolment can still point at it.

CodeTraining productTypeTLII0004 is
TLI30120Certificate III in Passenger Train GuardQualificationcore

Source: this product on training.gov.au, Australia's national training register — or go straight to the units it requires. The rule itself is item 14 of F2025L00355, and ASQA publishes the extensions it has granted. Read on 28 August 2026 UTC. Every code, title, date, status and equivalence flag on this page is the register's; nothing here is estimated or inferred, and where the register publishes nothing we say so.

Every TLI training product on the register · Search all training products

Deliver this? We read the register nightly — get the free breakdown of your whole scope, and hear the day TLII0004 or anything else on it is superseded.

No account, no card. We never ask for anything about your learners. Your address gets this one report — no list, no marketing — and the scope watch only if you tick the box, with one click to stop it.