AURSAA001 Process customer complaints in an automotive workplace

Currenttraining.gov.au: current

Australia's national training register lists AURSAA001 as current. It publishes no end date for the currency period.

Product type
Unit of competency
Training package
AUR — Automotive Retail, Service and Repair Training Package
Currency period ends
no end date published
Latest release
Release 1 · 14 April 2016
Supersedes
AURSAA2001
Superseded by
nothing — no replacement listed

Where the register points next

training.gov.au points at nothing after AURSAA001: it is the current product, and no replacement is listed.

What the register says changed

These are the mapping notes training.gov.au attaches to each supersession, quoted as the register writes them. They are the only public record of what actually changed between two versions.

  • AURSAA2001AURSAA001equivalent13 April 2016

    The register records this supersession but attaches no note on what changed.

Is AURSAA001 on your scope?

This page is the register's record of one product. What it cannot tell you is whether AURSAA001 sits on your own scope today, or what else on that scope has moved without anyone noticing. Enter your RTO number and we read every product on your live scope against training.gov.au and tell you which ones are superseded and which replacements the register flags not equivalent.

Public code, nothing else. We read your live scope from training.gov.au and answer here — nothing is stored unless you ask us to watch it.

Whether a supersession requires anything of you, and what, sits with you and your regulator. This page maps what the register records; it does not make that judgement. If the difference between an equivalent and a non-equivalent replacement is the question, we wrote it up in equivalent vs not equivalent.

Where AURSAA001 is used

training.gov.au lists AURSAA001 inside 16 training products, 6 of them current. Every one of them is below, with the register's own core or elective flag for AURSAA001 in that product.

Current products 6 listed

CodeTraining productTypeAURSAA001 is
AUR20126Certificate II in Automotive AdministrationQualificationelective
AUR20320Certificate II in Bicycle Mechanical TechnologyQualificationelective
AUR30126Certificate III in Automotive AdministrationQualificationelective
AUR30220Certificate III in Bicycle Workshop OperationsQualificationelective
AUR31026Certificate III in Automotive SalesQualificationcore
AUR32220Certificate III in Automotive Glazing TechnologyQualificationelective

Products no longer current 10 listed

The register still records AURSAA001 inside these, but it no longer recommends them as current. They are here because a scope history or an old enrolment can still point at them.

CodeTraining productTypeAURSAA001 is
AUR20116Certificate II in Automotive AdministrationQualificationelective
AUR20316Certificate II in Bicycle Mechanical TechnologyQualificationelective
AUR30116Certificate III in Automotive AdministrationQualificationelective
AUR30216Certificate III in Bicycle Workshop OperationsQualificationelective
AUR31016Certificate III in Automotive SalesQualificationcore
AUR31020Certificate III in Automotive SalesQualificationcore
AUR32216Certificate III in Automotive Glazing TechnologyQualificationelective
AUR32616Certificate III in Automotive Tyre ManagementQualificationelective
MSM31215Certificate III in Recreational Vehicle and Accessories RetailingQualificationelective
MSM41115Certificate IV in Recreational Vehicle and Accessories RetailingQualificationelective

Source: this product on training.gov.au, Australia's national training register — or go straight to the units it requires. The rule itself is item 14 of F2025L00355, and ASQA publishes the extensions it has granted. Read on 28 August 2026 UTC. Every code, title, date, status and equivalence flag on this page is the register's; nothing here is estimated or inferred, and where the register publishes nothing we say so.

Every AUR training product on the register · Search all training products

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