SISXCCS201A Provide customer service

Supersededtraining.gov.au: supersededEquivalent

The currency period for SISXCCS201A ended on 1 September 2015 — 10 years ago. It names one replacement below, with the equivalence it declares for each.

Transition clockClosed to new enrolments

New enrolments are not permitted from 3 September 2016 — one year from the date the replacement was included on the National Register (s 14(1)(a)(i) of the National VET Regulator (Compliance Standards for NVR RTOs and Fit and Proper Person Requirements) Instrument 2025 (F2025L00355, in force 1 July 2025)), or from a later date if ASQA has approved otherwise for your organisation.

Learners already enrolled have no fixed deadline: they complete the product and are issued their AQF certification, or transfer to the replacement, in a timely manner (ASQA guidance, read live 25 August 2026).

The same date closes a second obligation: under s 7(2)(c) of the same instrument, advertising may refer to a superseded product only while it is on scope and new enrolments are permitted. When enrolments stop, the course page advertising it stops being permitted too — and if ASQA approves a later enrolment date, that moves with it.

Sector-wide: the item 14 cut-off, measured across every live scope · the repealed 12-month rule

Product type
Unit of competency
Training package
SIS10 — Sport, Fitness and Recreation Training Package
Currency period ends
1 September 2015
Latest release
Release 3 · 6 March 2013 · 3 releases in all
Supersedes
SRXGCST03A
Superseded by
SISXCCS001 equivalent

Where the register points next

Each step below is one supersession training.gov.au publishes between two products. The label on the rail is the equivalence the register declares for that step — not our reading of it.

  1. SISXCCS201ASuperseded — equivalentProvide customer service
  2. equivalent
  3. SISXCCS001Superseded — equivalentProvide quality service
  4. equivalent
  5. SISXCCS004CurrentProvide quality service

What the register says changed

These are the mapping notes training.gov.au attaches to each supersession, quoted as the register writes them. They are the only public record of what actually changed between two versions.

  • SRXGCST03ASISXCCS201Anot equivalent6 June 2011

    N Based on SRXGCST03A but not equivalent. Unit outcomes expanded to focus on the provision of customer service in addition to complaint handling.

  • SISXCCS201ASISXCCS001equivalent2 September 2015

    Updated to meet Standards for Training Packages.

Is SISXCCS201A on your scope?

This page is the register's record of one product. What it cannot tell you is whether SISXCCS201A sits on your own scope today, or what else on that scope has moved without anyone noticing. Enter your RTO number and we read every product on your live scope against training.gov.au and tell you which ones are superseded and which replacements the register flags not equivalent.

Public code, nothing else. We read your live scope from training.gov.au and answer here — nothing is stored unless you ask us to watch it.

Whether a supersession requires anything of you, and what, sits with you and your regulator. This page maps what the register records; it does not make that judgement. If the difference between an equivalent and a non-equivalent replacement is the question, we wrote it up in equivalent vs not equivalent.

Where SISXCCS201A is used

training.gov.au lists SISXCCS201A inside 14 training products, none of them current. Every one of them is below, with the register's own core or elective flag for SISXCCS201A in that product.

Products no longer current 14 listed

The register still records SISXCCS201A inside these, but it no longer recommends them as current. They are here because a scope history or an old enrolment can still point at them.

CodeTraining productTypeSISXCCS201A is
SIS20110Certificate II in Community ActivitiesQualificationcore
SIS20113Certificate II in Community ActivitiesQualificationcore
SIS30110Certificate III in AquaticsQualificationcore
SIS30113Certificate III in AquaticsQualificationcore
SIS30210Certificate III in Community Activity ProgramsQualificationcore
SIS30213Certificate III in Community Activity ProgramsQualificationcore
SIS30410Certificate III in Outdoor RecreationQualificationcore
SIS30413Certificate III in Outdoor RecreationQualificationcore
SIS30510Certificate III in Sport and RecreationQualificationelective
SIS30512Certificate III in Sport and RecreationQualificationcore
Show the remaining 4 products no longer current
CodeTraining productTypeSISXCCS201A is
SIS30513Certificate III in Sport and RecreationQualificationcore
SISSS00059Horse Program ManagerSkill setelective
SISSS00061Horse Riding InstructorSkill setelective
SISSS00062Horse Riding Instructor - SeniorSkill setelective

Source: this product on training.gov.au, Australia's national training register — or go straight to the units it requires. The rule itself is item 14 of F2025L00355, and ASQA publishes the extensions it has granted. Read on 28 August 2026 UTC. Every code, title, date, status and equivalence flag on this page is the register's; nothing here is estimated or inferred, and where the register publishes nothing we say so.

Every SIS training product on the register · Search all training products

Is SISXCCS201A still on your scope? Type your RTO code and get the free breakdown — every superseded product on your live scope, and whether the register flags each replacement equivalent.

No account, no card. We never ask for anything about your learners. Your address gets this one report — no list, no marketing — and the scope watch only if you tick the box, with one click to stop it.