TLII1002 Apply customer service skills

Supersededtraining.gov.au: supersededEquivalent

The currency period for TLII1002 ended on 20 November 2021 — 4 years ago. It names one replacement below, with the equivalence it declares for each.

Transition clockOpen for new enrolmentsClosing to new enrolments soonClosed to new enrolments

For an RTO registered by ASQA, new enrolments are not permitted today, unless ASQA has approved otherwise — for your organisation, for a class of RTOs, or for all RTOs. The one-year point this rule counts from — one year from the date the replacement was included on the National Register — fell earlier, on 22 November 2022. That date is arithmetic, not a day on which this instrument prohibited anything: s 14(1)(a)(i) of the National Vocational Education and Training Regulator (Compliance Standards for NVR Registered Training Organisations and Fit and Proper Person Requirements) Instrument 2025 (F2025L00355) commenced on 1 July 2025 and imposes nothing before then. RTOs registered by VRQA in Victoria or by the TAC in Western Australia are not covered by it.

Learners already enrolled have no fixed deadline: they complete the product and are issued their AQF certification, or transfer to the replacement, in a timely manner (ASQA guidance, read live 25 August 2026).

A second obligation follows from the same fact: under s 7(2)(c) of the same instrument, advertising may refer to a superseded product only while it is on scope and new enrolments are permitted. For an RTO registered by ASQA, new enrolments in this product are not permitted today, so a course page advertising it is not permitted either — and if ASQA approves a later enrolment date, that moves with it.

Sector-wide: the item 14 cut-off, measured across every live scope · the repealed 12-month rule

Product type
Unit of competency
Training package
TLI — Transport and Logistics Training Package
Currency period ends
20 November 2021
Latest release
Release 1 · 19 October 2015
Supersedes
TLII1002A
Superseded by
TLII0005 equivalent

Where the register points next

Each step below is one supersession training.gov.au publishes between two products. The label on the rail is the equivalence the register declares for that step — not our reading of it.

  1. TLII1002Superseded — equivalentApply customer service skills
  2. equivalent
  3. TLII0005CurrentApply customer service skills

What the register says changed

These are the mapping notes training.gov.au attaches to each supersession, quoted as the register writes them. They are the only public record of what actually changed between two versions.

  • TLII1002ATLII1002equivalent18 October 2015

    Updated to align with the Standards for Training Packages.

  • TLII1002TLII0005equivalent21 November 2021

    The register records this supersession but attaches no note on what changed.

Official documents on the register

What training.gov.au lists for TLII1002 and for its training package TLI (release 16.0), with the name and date the register publishes for each file. We link them; we have not read them, and nothing on this page is taken from their contents.

Is TLII1002 on your scope?

This page is the register's record of one product. What it cannot tell you is whether TLII1002 sits on your own scope today, or what else on that scope has moved without anyone noticing. Enter your RTO number and we read every product on your live scope against training.gov.au and tell you which ones are superseded and which replacements the register flags not equivalent.

Public code, nothing else. We read your live scope from training.gov.au and answer here — we keep neither the code nor the answer; what remains is the two-minute abuse counter described on our privacy page.

Whether a supersession requires anything of you, and what, sits with you and your regulator. This page maps what the register records; it does not make that judgement. If the difference between an equivalent and a non-equivalent replacement is the question, we wrote it up in equivalent vs not equivalent.

Where TLII1002 is used

training.gov.au lists TLII1002 inside 41 training products, 3 of them current. Every one of them is below, with the register's own core or elective flag for TLII1002 in that product.

Current products 3 listed

CodeTraining productTypeTLII1002 is
AVI20219Certificate II in Aviation (Ground Operations and Service)Qualificationelective
TLISS00156Tow Truck Driver Skill SetSkill setcore
TLISS00184Furniture Removal Pre-Packer Skill SetSkill setcore

Products no longer current 38 listed

The register still records TLII1002 inside these, but it no longer recommends them as current. They are here because a scope history or an old enrolment can still point at them.

CodeTraining productTypeTLII1002 is
AVI20216Certificate II in Aviation (Ground Operations and Service)Qualificationelective
TLI11215Certificate I in Warehousing OperationsQualificationelective
TLI11315Certificate I in LogisticsQualificationelective
TLI20118Certificate II in Road Transport Terminal OperationsQualificationelective
TLI20219Certificate II in Road Transport Terminal OperationsQualificationelective
TLI20319Certificate II in StevedoringQualificationelective
TLI21216Certificate II in Driving OperationsQualificationelective
TLI21416Certificate II in StevedoringQualificationelective
TLI21716Certificate II in Road Transport Yard Operations (Freight Handler)Qualificationelective
TLI22416Certificate II in Furniture RemovalQualificationcore
Show the remaining 28 products no longer current
CodeTraining productTypeTLII1002 is
TLI22418Certificate II in Furniture RemovalQualificationcore
TLI30220Certificate III in Mechanical Rail SignallingQualificationelective
TLI30419Certificate III in Waste Driving OperationsQualificationcore
TLI31216Certificate III in Driving OperationsQualificationelective
TLI31415Certificate III in Rail DrivingQualificationcore
TLI31418Certificate III in Rail DrivingQualificationcore
TLI31915Certificate III in Mechanical Rail SignallingQualificationelective
TLI31918Certificate III in Mechanical Rail SignallingQualificationelective
TLI31920Certificate III in Mechanical Rail SignallingQualificationelective
TLI32115Certificate III in Rail StructuresQualificationelective
TLI32515Certificate III in Rail InfrastructureQualificationelective
TLI32715Certificate III in Track ProtectionQualificationelective
TLI32915Certificate III in Tram or Light Rail InfrastructureQualificationelective
TLI32918Certificate III in Tram or Light Rail InfrastructureQualificationelective
TLI33416Certificate III in Waste Driving OperationsQualificationcore
TLI33418Certificate III in Waste Driving OperationsQualificationcore
TLI37120Certificate III in Rail InfrastructureQualificationelective
TLI40519Certificate IV in Traffic Control Room OperationsQualificationelective
TLI41216Certificate IV in Transport and Logistics (Road Transport - Car Driving Instruction)Qualificationcore
TLI41218Certificate IV in Transport and Logistics (Road Transport - Car Driving Instruction)Qualificationcore
TLI41316Certificate IV in Transport and Logistics (Road Transport - Heavy Vehicle Driving Instruction)Qualificationcore
TLI41318Certificate IV in Transport and Logistics (Road Transport - Heavy Vehicle Driving Instruction)Qualificationcore
TLI41416Certificate IV in Transport and Logistics (Road Transport - Motorcycle Riding Instruction)Qualificationcore
TLI41418Certificate IV in Transport and Logistics (Road Transport - Motorcycle Riding Instruction)Qualificationcore
TLI42516Certificate IV in Traffic OperationsQualificationelective
TLISS00165Furniture Removal Pre-Packer Skill SetSkill setcore
TLISS00167International Furniture Removal Packer and Wrapper Skill SetSkill setcore
TLISS00185International Furniture Removal Packer and Wrapper Skill SetSkill setcore

Source: this product on training.gov.au, Australia's national training register — or go straight to the units it requires. The rule itself is item 14 of F2025L00355, and ASQA publishes the extensions it has granted. Read on 14 October 2026 UTC. Every code, title, date, status and equivalence flag on this page is the register's; nothing here is estimated or inferred, and where the register publishes nothing we say so.

Every TLI training product on the register · Search all training products

Take this with you — one email with this page's clock as the register states it today. Nothing scheduled after it.

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Is TLII1002 still on your scope? Type your RTO code and get the free breakdown — every superseded product on your live scope, and whether the register flags each replacement equivalent.

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