HLTCOM404C Communicate effectively with clients

Supersededtraining.gov.au: supersededNonEquivalent

The currency period for HLTCOM404C ended on 4 August 2015 — 11 years ago. It names one replacement below, with the equivalence it declares for each.

Transition clockOpen for new enrolmentsClosing to new enrolments soonClosed to new enrolments

For an RTO registered by ASQA, new enrolments are not permitted today, unless ASQA has approved otherwise — for your organisation, for a class of RTOs, or for all RTOs. The one-year point this rule counts from — one year from the date the replacement was included on the National Register — fell earlier, on 6 August 2016. That date is arithmetic, not a day on which this instrument prohibited anything: s 14(1)(a)(i) of the National Vocational Education and Training Regulator (Compliance Standards for NVR Registered Training Organisations and Fit and Proper Person Requirements) Instrument 2025 (F2025L00355) commenced on 1 July 2025 and imposes nothing before then. RTOs registered by VRQA in Victoria or by the TAC in Western Australia are not covered by it.

Learners already enrolled have no fixed deadline: they complete the product and are issued their AQF certification, or transfer to the replacement, in a timely manner (ASQA guidance, read live 25 August 2026).

A second obligation follows from the same fact: under s 7(2)(c) of the same instrument, advertising may refer to a superseded product only while it is on scope and new enrolments are permitted. For an RTO registered by ASQA, new enrolments in this product are not permitted today, so a course page advertising it is not permitted either — and if ASQA approves a later enrolment date, that moves with it.

Sector-wide: the item 14 cut-off, measured across every live scope · the repealed 12-month rule

For an ASQA-registered RTO that does not already hold it, adding CHCCOM006 to scope is a change-of-scope application to ASQA, with a fee set by law: A$200 application fee + A$1,100 assessment fee per application (up to 5 VET courses and 50 units of competency). RTOs registered by a state regulator, and ASQA delegates, sit under other arrangements. Source: NVR Fees Determination 2026, F2026L00814, from 1 July 2026 · read 5 September 2026.

Product type
Unit of competency
Training package
HLT07 — Health Training Package
Currency period ends
4 August 2015
Latest release
Release 1 · 25 March 2011
Supersedes
HLTCOM404B, HLTCOM4A
Superseded by
CHCCOM006 not equivalent

Where the register points next

Each step below is one supersession training.gov.au publishes between two products. The label on the rail is the equivalence the register declares for that step — not our reading of it.

  1. HLTCOM404CSuperseded — not equivalentCommunicate effectively with clients
  2. not equivalent
  3. CHCCOM006CurrentEstablish and manage client relationships

What the register says changed

These are the mapping notes training.gov.au attaches to each supersession, quoted as the register writes them. They are the only public record of what actually changed between two versions.

  • HLTCOM4AHLTCOM404Cequivalent24 March 2011

    Unit updated in V4 - equivalent competency outcome

  • HLTCOM404BHLTCOM404Cequivalent19 April 2011

    The register records this supersession but attaches no note on what changed.

  • HLTCOM404CCHCCOM006not equivalent5 August 2015

    Significant changes to performance criteria. New evidence requirements for assessment including volume and frequency requirements. Significant changes to knowledge evidence.

Official documents on the register

What training.gov.au lists for HLTCOM404C and for its training package HLT07 (release 5.1), with the name and date the register publishes for each file. We link them; we have not read them, and nothing on this page is taken from their contents.

Is HLTCOM404C on your scope?

This page is the register's record of one product. What it cannot tell you is whether HLTCOM404C sits on your own scope today, or what else on that scope has moved without anyone noticing. Enter your RTO number and we read every product on your live scope against training.gov.au and tell you which ones are superseded and which replacements the register flags not equivalent.

Public code, nothing else. We read your live scope from training.gov.au and answer here — we keep neither the code nor the answer; what remains is the two-minute abuse counter described on our privacy page.

Whether a supersession requires anything of you, and what, sits with you and your regulator. This page maps what the register records; it does not make that judgement. If the difference between an equivalent and a non-equivalent replacement is the question, we wrote it up in equivalent vs not equivalent.

Where HLTCOM404C is used

training.gov.au lists HLTCOM404C inside 35 training products, none of them current. Every one of them is below, with the register's own core or elective flag for HLTCOM404C in that product.

Products no longer current 35 listed

The register still records HLTCOM404C inside these, but it no longer recommends them as current. They are here because a scope history or an old enrolment can still point at them.

CodeTraining productTypeHLTCOM404C is
HLT32407Certificate III in Allied Health AssistanceQualificationelective
HLT32412Certificate III in Allied Health AssistanceQualificationelective
HLT40307Certificate IV in Massage Therapy PracticeQualificationelective
HLT40312Certificate IV in Massage Therapy PracticeQualificationelective
HLT41207Certificate IV in Ayurvedic Lifestyle ConsultationQualificationelective
HLT41212Certificate IV in Ayurvedic Lifestyle ConsultationQualificationelective
HLT41707Certificate IV in Neurophysiology TechnologyQualificationelective
HLT41712Certificate IV in Neurophysiology TechnologyQualificationelective
HLT42707Certificate IV in AromatherapyQualificationelective
HLT42712Certificate IV in AromatherapyQualificationelective
Show the remaining 25 products no longer current
CodeTraining productTypeHLTCOM404C is
HLT42807Certificate IV in KinesiologyQualificationelective
HLT42812Certificate IV in KinesiologyQualificationelective
HLT43107Certificate IV in Defence Health CareQualificationelective
HLT43112Certificate IV in Defence Health CareQualificationelective
HLT43207Certificate IV in Health AdministrationQualificationelective
HLT43212Certificate IV in Health AdministrationQualificationelective
HLT50107Diploma of Traditional Chinese Medicine Remedial Massage (An Mo Tui Na)Qualificationelective
HLT50112Diploma of Traditional Chinese Medicine Remedial Massage (An Mo Tui Na)Qualificationelective
HLT50207Diploma of Shiatsu and Oriental TherapiesQualificationelective
HLT50212Diploma of Shiatsu and Oriental TherapiesQualificationelective
HLT51307Diploma of Hearing Device Prescription and EvaluationQualificationelective
HLT51707Diploma of ReflexologyQualificationelective
HLT51712Diploma of ReflexologyQualificationelective
HLT60107Advanced Diploma of Western Herbal MedicineQualificationelective
HLT60112Advanced Diploma of Western Herbal MedicineQualificationelective
HLT60507Advanced Diploma of NaturopathyQualificationelective
HLT60512Advanced Diploma of NaturopathyQualificationelective
HLT60607Advanced Diploma of HomoeopathyQualificationelective
HLT60612Advanced Diploma of HomoeopathyQualificationelective
HLT60707Advanced Diploma of AyurvedaQualificationelective
HLT60712Advanced Diploma of AyurvedaQualificationelective
HLT60807Advanced Diploma of Neurophysiology TechnologyQualificationelective
HLT60812Advanced Diploma of Neurophysiology TechnologyQualificationelective
HLT61007Advanced Diploma of Nutritional MedicineQualificationelective
HLT61012Advanced Diploma of Nutritional MedicineQualificationelective

Source: this product on training.gov.au, Australia's national training register — or go straight to the units it requires. The rule itself is item 14 of F2025L00355, and ASQA publishes the extensions it has granted. Read on 14 October 2026 UTC. Every code, title, date, status and equivalence flag on this page is the register's; nothing here is estimated or inferred, and where the register publishes nothing we say so.

Every HLT training product on the register · Search all training products

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