TLI22321 Certificate II in Rail Customer Service

Currenttraining.gov.au: current

Australia's national training register lists TLI22321 as current. It publishes no end date for the currency period.

Product type
Qualification
Training package
TLI — Transport and Logistics Training Package
Currency period ends
no end date published
Latest release
Release 2 · 25 October 2022 · 2 releases in all
Supersedes
TLI22318
Superseded by
nothing — no replacement listed

Where the register points next

training.gov.au points at nothing after TLI22321: it is the current product, and no replacement is listed.

What the register says changed

These are the mapping notes training.gov.au attaches to each supersession, quoted as the register writes them. They are the only public record of what actually changed between two versions.

  • TLI22318TLI22321not equivalent6 April 2022

    The register records this supersession but attaches no note on what changed.

Official documents on the register

What training.gov.au lists for TLI22321 and for its training package TLI (release 16.0), with the name and date the register publishes for each file. We link them; we have not read them, and nothing on this page is taken from their contents.

Is TLI22321 on your scope?

This page is the register's record of one product. What it cannot tell you is whether TLI22321 sits on your own scope today, or what else on that scope has moved without anyone noticing. Enter your RTO number and we read every product on your live scope against training.gov.au and tell you which ones are superseded and which replacements the register flags not equivalent.

Public code, nothing else. We read your live scope from training.gov.au and answer here — we keep neither the code nor the answer; what remains is the two-minute abuse counter described on our privacy page.

Whether a supersession requires anything of you, and what, sits with you and your regulator. This page maps what the register records; it does not make that judgement. If the difference between an equivalent and a non-equivalent replacement is the question, we wrote it up in equivalent vs not equivalent.

What TLI22321 is made of

training.gov.au lists 33 units for TLI22321: 7 core and 26 elective. To complete it, the register publishes a rule of 7 core units plus 5 electives — 12 units in all.

Core units 7 listed

CodeUnitIn this product
TLIB3118Apply awareness of railway fundamentalscurrent
TLIE0002Process workplace documentationcurrent
TLIE1003Participate in basic workplace communicationcurrent
TLIE2007Use communications systemscurrent
TLIF0025Follow work health and safety procedurescurrent
TLIG0003Work effectively with others in a teamcurrent
TLII3022Provide customer service in rail operationscurrent

Elective units 26 listed

CodeUnitIn this product
BSBOPS203Deliver a service to customerscurrent
CHCCCS020Respond effectively to behaviours of concerncurrent
HLTAID010Provide basic emergency life supportcurrent
HLTAID011Provide First Aidcurrent
SITHFAB021Provide responsible service of alcoholcurrent
SITXFSA005Use hygienic practices for food safetycurrent
TLIB0015Clean transportation units and facilities for passenger usecurrent
TLIC0016Identify and respond to signals and trackside signscurrent
TLID0020Shift materials safely using manual handling methodscurrent
TLIE0009Carry out basic workplace calculationscurrent
TLIF0008Apply safety critical communications in the rail environmentcurrent
TLIF0020Safely access the rail corridorcurrent
TLIF2006Apply accident-emergency procedurescurrent
TLIF2010Apply fatigue management strategiescurrent
TLIF2018Operate firefighting equipmentcurrent
TLIF2062Apply awareness of safeworking rules and regulationscurrent
TLIG2007Work in a socially diverse environmentcurrent
TLII0007Provide assistance to customers with specific needscurrent
TLII2015Operate the on-train buffet carcurrent
TLIK2003Apply keyboard skillscurrent
TLIK2010Use infotechnology devices in the workplacecurrent
TLIL2048Prepare for train departurecurrent
TLIO0005Provide revenue protection measurescurrent
TLIP0002Advise on and construct fares for customerscurrent
TLIP0003Ensure the confidentiality, privacy and security of customer informationcurrent
TLIU2012Participate in environmentally sustainable work practicescurrent

Core and elective are the register's own flags on the unit grid of the release read here. "Not current" means training.gov.au no longer recommends that unit for use inside this product — it does not say anything about the product itself.

Source: this product on training.gov.au, Australia's national training register — or go straight to the units it requires. The rule itself is item 14 of F2025L00355, and ASQA publishes the extensions it has granted. Read on 14 October 2026 UTC. Every code, title, date, status and equivalence flag on this page is the register's; nothing here is estimated or inferred, and where the register publishes nothing we say so.

Every TLI training product on the register · Search all training products

Take this with you — one email confirming TLI22321 is current on the register today, and what starts the clock if it is ever superseded. Nothing scheduled after it.

No account, no card. Your address gets this one email — no list, no marketing. Cutoff alerts only ever come from a watch you start yourself — the box just records your yes now — and every alert has a one-click stop.

Deliver this? We read the register nightly — get the free breakdown of your whole scope, and, if you tick the watch below, an email when something on it approaches the date new enrolments stop or changes what you have to do.

No account, no card. We never ask for anything about your learners. Your address gets this one report — no list, no marketing — and the scope watch only if you tick the box, with one click to stop it.