TLI33122 Certificate III in Rail Customer Service

Currenttraining.gov.au: current

Australia's national training register lists TLI33122 as current. It publishes no end date for the currency period.

Product type
Qualification
Training package
TLI — Transport and Logistics Training Package
Currency period ends
no end date published
Latest release
Release 1 · 15 December 2022
Supersedes
TLI33121
Superseded by
nothing — no replacement listed

Where the register points next

training.gov.au points at nothing after TLI33122: it is the current product, and no replacement is listed.

What the register says changed

These are the mapping notes training.gov.au attaches to each supersession, quoted as the register writes them. They are the only public record of what actually changed between two versions.

  • TLI33121TLI33122equivalent14 December 2022

    The register records this supersession but attaches no note on what changed.

Is TLI33122 on your scope?

This page is the register's record of one product. What it cannot tell you is whether TLI33122 sits on your own scope today, or what else on that scope has moved without anyone noticing. Enter your RTO number and we read every product on your live scope against training.gov.au and tell you which ones are superseded and which replacements the register flags not equivalent.

Public code, nothing else. We read your live scope from training.gov.au and answer here — nothing is stored unless you ask us to watch it.

Whether a supersession requires anything of you, and what, sits with you and your regulator. This page maps what the register records; it does not make that judgement. If the difference between an equivalent and a non-equivalent replacement is the question, we wrote it up in equivalent vs not equivalent.

What TLI33122 is made of

training.gov.au lists 33 units for TLI33122: 6 core and 27 elective. To complete it, the register publishes a rule of 6 core units plus 6 electives12 units in all.

Core units 6 listed

CodeUnitIn this product
SITXCOM010Manage conflictcurrent
TLIB3118Apply awareness of railway fundamentalscurrent
TLIE3022Complete workplace documentscurrent
TLIF3085Apply local incident response procedurescurrent
TLIG3003Apply positive behaviours in the workplacecurrent
TLII3022Provide customer service in rail operationscurrent

Elective units 27 listed

CodeUnitIn this product
BSBOPS304Deliver and monitor a service to customerscurrent
BSBPEF301Organise personal work prioritiescurrent
HLTAID010Provide basic emergency life supportcurrent
HLTAID011Provide First Aidcurrent
PUAFER005Operate as part of an emergency control organisationcurrent
TLIB0007Respond and rectify rail traffic autonomous operationscurrent
TLIC0005Close down rail traffic from autonomous operationscurrent
TLIC0006Set up rail traffic for autonomous operationcurrent
TLIC0016Identify and respond to signals and trackside signscurrent
TLIF0008Apply safety critical communications in the rail environmentcurrent
TLIF0015Recognise the impact of human capabilities/limitations on human performance in a rail environmentcurrent
TLIF0020Safely access the rail corridorcurrent
TLIF0025Follow work health and safety procedurescurrent
TLIF0027Perform lookout dutiescurrent
TLIF2010Apply fatigue management strategiescurrent
TLIF2062Apply awareness of safeworking rules and regulationscurrent
TLIF3003Implement and monitor work health and safety procedurescurrent
TLIF3058Apply safeworking rules and regulations to rail functionscurrent
TLIG0002Lead a work teamcurrent
TLIL3072Operate signal panel or equipmentcurrent
TLIO0004Maintain security of railway property and revenuecurrent
TLIO0005Provide revenue protection measurescurrent
TLIO3012Manage disruptive and/or unlawful behaviourcurrent
TLIP0002Advise on and construct fares for customerscurrent
TLIP0003Ensure the confidentiality, privacy and security of customer informationcurrent
TLIU2012Participate in environmentally sustainable work practicescurrent
TLIW2037Clip and secure pointscurrent

Core and elective are the register's own flags on the unit grid of the release read here. "Not current" means training.gov.au no longer recommends that unit for use inside this product — it does not say anything about the product itself.

Source: this product on training.gov.au, Australia's national training register — or go straight to the units it requires. The rule itself is item 14 of F2025L00355, and ASQA publishes the extensions it has granted. Read on 28 August 2026 UTC. Every code, title, date, status and equivalence flag on this page is the register's; nothing here is estimated or inferred, and where the register publishes nothing we say so.

Every TLI training product on the register · Search all training products

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