When must new enrolments into BSB30207 stop?

New enrolments are not permitted from 28 November 2012 — one year from the date the replacement was included on the National Register (s 14(1)(a)(i) of the National VET Regulator (Compliance Standards for NVR RTOs and Fit and Proper Person Requirements) Instrument 2025 (F2025L00355, in force 1 July 2025)), or from a later date if ASQA has approved otherwise for your organisation.

Is there a deadline for learners already enrolled in BSB30207?

Learners already enrolled have no fixed deadline: they complete the product and are issued their AQF certification, or transfer to the replacement, in a timely manner (ASQA guidance, read live 25 August 2026).

BSB30207 Certificate III in Customer Contact

Where the register points next

Each step below is one supersession training.gov.au publishes between two products. The label on the rail is the equivalence the register declares for that step — not our reading of it.

BSB30207Superseded — equivalentCertificate III in Customer Contact
equivalent
BSB30211Superseded — equivalentCertificate III in Customer Contact
equivalent
BSB30215Superseded — not equivalentCertificate III in Customer Engagement
not equivalent
BSB30120CurrentCertificate III in Business

What the register says changed

These are the mapping notes training.gov.au attaches to each supersession, quoted as the register writes them. They are the only public record of what actually changed between two versions.

BSB30207BSB30211equivalent27 November 2011
This qualification replaces BSB30207 Certificate III in Customer Contact. Qualification updated. Number of core units reduced and revised to ensure they suit all industry sectors, particularly inbound centres.

Is BSB30207 on your scope?

This page is the register's record of one product. What it cannot tell you is whether BSB30207 sits on your own scope today, or what else on that scope has moved without anyone noticing. Enter your RTO number and we read every product on your live scope against training.gov.au and tell you which ones are superseded and which replacements the register flags not equivalent.

Whether a supersession requires anything of you, and what, sits with you and your regulator. This page maps what the register records; it does not make that judgement. If the difference between an equivalent and a non-equivalent replacement is the question, we wrote it up in equivalent vs not equivalent.

What BSB30207 is made of

training.gov.au lists 24 units for BSB30207. It does not mark them core or elective: the unit grid records N/A for every one of them. The register does not publish a completion rule in units for this product, so we do not state one. What it takes to complete the product is in the packaging rules on training.gov.au.

Units listed 24 listed

Code	Unit	Core or elective	In this product
BSBCCO202A	Conduct data collection	`N/A`	not current
BSBCCO301A	Use multiple information systems	`N/A`	not current
BSBCCO302A	Deploy customer service field staff	`N/A`	not current
BSBCCO303A	Conduct a telemarketing campaign	`N/A`	not current
BSBCCO304B	Provide sales solutions to customers	`N/A`	not current
BSBCCO305A	Process credit applications	`N/A`	not current
BSBCCO306A	Process complex accounts	`N/A`	not current
BSBCMM301A	Process customer complaints	`N/A`	not current
BSBCUS301A	Deliver and monitor a service to customers	`N/A`	not current
BSBLED301A	Undertake e-learning	`N/A`	not current
BSBMGT401A	Show leadership in the workplace	`N/A`	not current
BSBMGT402A	Implement operational plan	`N/A`	not current
BSBMGT405A	Provide personal leadership	`N/A`	not current
BSBOHS301B	Apply knowledge of OHS legislation in the workplace	`N/A`	not current
BSBPRO301A	Recommend products and services	`N/A`	not current
BSBPRO401A	Develop product knowledge	`N/A`	not current
BSBSLS407A	Identify and plan sales prospects	`N/A`	not current
BSBSLS408A	Present, secure and support sales solutions	`N/A`	not current
BSBSUS301A	Implement and monitor environmentally sustainable work practices	`N/A`	not current
BSBWOR201A	Manage personal stress in the workplace	`N/A`	not current
BSBWOR203A	Work effectively with others	`N/A`	not current
BSBWOR301A	Organise personal work priorities and development	`N/A`	not current
FNSICCUS301B	Respond to customer enquiries	`N/A`	not current
FNSICSAM301B	Identify opportunities for cross selling products and services	`N/A`	not current

The register publishes this unit grid without a core or elective flag, so this page does not split it into core and elective. "Not current" means training.gov.au no longer recommends that unit for use inside this product — it does not say anything about the product itself.

Source: this product on training.gov.au, Australia's national training register — or go straight to the units it requires. The rule itself is item 14 of F2025L00355, and ASQA publishes the extensions it has granted. Read on 28 August 2026 UTC. Every code, title, date, status and equivalence flag on this page is the register's; nothing here is estimated or inferred, and where the register publishes nothing we say so.

Every BSB training product on the register · Search all training products

Is BSB30207 still on your scope? Type your RTO code and get the free breakdown — every superseded product on your live scope, and whether the register flags each replacement equivalent.

Also watch that scope — email me when something on it is approaching the date new enrolments stop, or when the register changes what you have to do. Free forever, one click to stop.

No account, no card. We never ask for anything about your learners. Your address gets this one report — no list, no marketing — and the scope watch only if you tick the box, with one click to stop it.