When must new enrolments into BSB30211 stop?

New enrolments are not permitted from 25 March 2016 — one year from the date the replacement was included on the National Register (s 14(1)(a)(i) of the National VET Regulator (Compliance Standards for NVR RTOs and Fit and Proper Person Requirements) Instrument 2025 (F2025L00355, in force 1 July 2025)), or from a later date if ASQA has approved otherwise for your organisation.

Is there a deadline for learners already enrolled in BSB30211?

Learners already enrolled have no fixed deadline: they complete the product and are issued their AQF certification, or transfer to the replacement, in a timely manner (ASQA guidance, read live 25 August 2026).

BSB30211 Certificate III in Customer Contact

Where the register points next

Each step below is one supersession training.gov.au publishes between two products. The label on the rail is the equivalence the register declares for that step — not our reading of it.

BSB30211Superseded — equivalentCertificate III in Customer Contact
equivalent
BSB30215Superseded — not equivalentCertificate III in Customer Engagement
not equivalent
BSB30120CurrentCertificate III in Business

What the register says changed

These are the mapping notes training.gov.au attaches to each supersession, quoted as the register writes them. They are the only public record of what actually changed between two versions.

BSB30207BSB30211equivalent27 November 2011
This qualification replaces BSB30207 Certificate III in Customer Contact. Qualification updated. Number of core units reduced and revised to ensure they suit all industry sectors, particularly inbound centres.
BSB30211BSB30215equivalent24 March 2015
Updated to meet Standards for Training Packages.

Is BSB30211 on your scope?

This page is the register's record of one product. What it cannot tell you is whether BSB30211 sits on your own scope today, or what else on that scope has moved without anyone noticing. Enter your RTO number and we read every product on your live scope against training.gov.au and tell you which ones are superseded and which replacements the register flags not equivalent.

Whether a supersession requires anything of you, and what, sits with you and your regulator. This page maps what the register records; it does not make that judgement. If the difference between an equivalent and a non-equivalent replacement is the question, we wrote it up in equivalent vs not equivalent.

What BSB30211 is made of

training.gov.au lists 32 units for BSB30211: 4 core and 28 elective. The register does not publish a completion rule in units for this product, so we do not state one. How many of the electives are required is in the packaging rules on training.gov.au.

Core units 4 listed

Code	Unit	In this product
BSBCCO301B	Use multiple information systems	not current
BSBCCO307A	Work effectively in customer contact	not current
BSBCCO309A	Develop product and service knowledge for customer contact operation	not current
BSBCUS301B	Deliver and monitor a service to customers	not current

Elective units 28 listed

Code	Unit	In this product
BSBCCO203A	Conduct customer contact	not current
BSBCCO204A	Collect data	not current
BSBCCO302B	Deploy customer service field staff	not current
BSBCCO303B	Conduct a telemarketing campaign	not current
BSBCCO304C	Provide sales solutions to customers	not current
BSBCCO305B	Process credit applications	not current
BSBCCO306B	Process complex accounts	not current
BSBCCO308A	Conduct outbound customer contact	not current
BSBCCO403A	Schedule customer contact activity	not current
BSBCMM301B	Process customer complaints	not current
BSBITU203A	Communicate electronically	not current
BSBITU307A	Develop keyboarding speed and accuracy	not current
BSBLED301A	Undertake e-learning	not current
BSBMGT401A	Show leadership in the workplace	not current
BSBMGT402A	Implement operational plan	not current
BSBMGT405A	Provide personal leadership	not current
BSBSLS407A	Identify and plan sales prospects	not current
BSBSLS408A	Present, secure and support sales solutions	not current
BSBSUS301A	Implement and monitor environmentally sustainable work practices	not current
BSBWHS201A	Contribute to health and safety of self and others	not current
BSBWHS302A	Apply knowledge of WHS legislation in the workplace	not current
BSBWOR201A	Manage personal stress in the workplace	not current
BSBWOR203B	Work effectively with others	not current
BSBWOR301B	Organise personal work priorities and development	not current
FNSSAM301A	Identify opportunities for cross-selling products and services	not current
ICAICT209A	Interact with ICT clients	not current
ICASAS204A	Record client support requirements	not current
ICASAS305A	Provide IT advice to clients	not current

Core and elective are the register's own flags on the unit grid of the release read here. "Not current" means training.gov.au no longer recommends that unit for use inside this product — it does not say anything about the product itself.

Source: this product on training.gov.au, Australia's national training register — or go straight to the units it requires. The rule itself is item 14 of F2025L00355, and ASQA publishes the extensions it has granted. Read on 28 August 2026 UTC. Every code, title, date, status and equivalence flag on this page is the register's; nothing here is estimated or inferred, and where the register publishes nothing we say so.

Every BSB training product on the register · Search all training products

Is BSB30211 still on your scope? Type your RTO code and get the free breakdown — every superseded product on your live scope, and whether the register flags each replacement equivalent.

Also watch that scope — email me when something on it is approaching the date new enrolments stop, or when the register changes what you have to do. Free forever, one click to stop.

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