BSBCMM301B Process customer complaints

Supersededtraining.gov.au: supersededEquivalent

The currency period for BSBCMM301B ended on 23 March 2015 — 11 years ago. It names one replacement below, with the equivalence it declares for each.

Transition clockOpen for new enrolmentsClosing to new enrolments soonClosed to new enrolments

For an RTO registered by ASQA, new enrolments are not permitted today, unless ASQA has approved otherwise — for your organisation, for a class of RTOs, or for all RTOs. The one-year point this rule counts from — one year from the date the replacement was included on the National Register — fell earlier, on 25 March 2016. That date is arithmetic, not a day on which this instrument prohibited anything: s 14(1)(a)(i) of the National Vocational Education and Training Regulator (Compliance Standards for NVR Registered Training Organisations and Fit and Proper Person Requirements) Instrument 2025 (F2025L00355) commenced on 1 July 2025 and imposes nothing before then. RTOs registered by VRQA in Victoria or by the TAC in Western Australia are not covered by it.

Learners already enrolled have no fixed deadline: they complete the product and are issued their AQF certification, or transfer to the replacement, in a timely manner (ASQA guidance, read live 25 August 2026).

A second obligation follows from the same fact: under s 7(2)(c) of the same instrument, advertising may refer to a superseded product only while it is on scope and new enrolments are permitted. For an RTO registered by ASQA, new enrolments in this product are not permitted today, so a course page advertising it is not permitted either — and if ASQA approves a later enrolment date, that moves with it.

Sector-wide: the item 14 cut-off, measured across every live scope · the repealed 12-month rule

Product type
Unit of competency
Training package
BSB07 — Business Services Training Package
Currency period ends
23 March 2015
Latest release
Release 1 · 28 November 2011
Supersedes
BSBCMM301A
Superseded by
BSBCMM301 equivalent

Where the register points next

Each step below is one supersession training.gov.au publishes between two products. The label on the rail is the equivalence the register declares for that step — not our reading of it.

  1. BSBCMM301BSuperseded — equivalentProcess customer complaints
  2. equivalent
  3. BSBCMM301Superseded — equivalentProcess customer complaints
  4. equivalent
  5. BSBOPS305CurrentProcess customer complaints

What the register says changed

These are the mapping notes training.gov.au attaches to each supersession, quoted as the register writes them. They are the only public record of what actually changed between two versions.

  • BSBCMM301ABSBCMM301Bequivalent27 November 2011

    This unit replaces BSBCMM301A Process customer complaints. Revised unit. Required skills updated to focus on learning and development practices and compliance with policy and procedures.

  • BSBCMM301BBSBCMM301equivalent24 March 2015

    Updated to meet Standards for Training Packages

Official documents on the register

What training.gov.au lists for BSBCMM301B and for its training package BSB07 (release 9.0), with the name and date the register publishes for each file. We link them; we have not read them, and nothing on this page is taken from their contents.

Is BSBCMM301B on your scope?

This page is the register's record of one product. What it cannot tell you is whether BSBCMM301B sits on your own scope today, or what else on that scope has moved without anyone noticing. Enter your RTO number and we read every product on your live scope against training.gov.au and tell you which ones are superseded and which replacements the register flags not equivalent.

Public code, nothing else. We read your live scope from training.gov.au and answer here — we keep neither the code nor the answer; what remains is the two-minute abuse counter described on our privacy page.

Whether a supersession requires anything of you, and what, sits with you and your regulator. This page maps what the register records; it does not make that judgement. If the difference between an equivalent and a non-equivalent replacement is the question, we wrote it up in equivalent vs not equivalent.

Where BSBCMM301B is used

training.gov.au lists BSBCMM301B inside 30 training products, none of them current. Every one of them is below, with the register's own core or elective flag for BSBCMM301B in that product.

Products no longer current 30 listed

The register still records BSBCMM301B inside these, but it no longer recommends them as current. They are here because a scope history or an old enrolment can still point at them.

CodeTraining productTypeBSBCMM301B is
BSB20211Certificate II in Customer ContactQualificationelective
BSB30110Certificate III in BusinessQualificationelective
BSB30112Certificate III in BusinessQualificationelective
BSB30211Certificate III in Customer ContactQualificationelective
BSB30407Certificate III in Business AdministrationQualificationelective
BSB30412Certificate III in Business AdministrationQualificationelective
BSB30607Certificate III in International TradeQualificationelective
BSB30612Certificate III in International TradeQualificationelective
BSB30707Certificate III in Occupational Health and SafetyQualificationelective
BSB30807Certificate III in RecordkeepingQualificationelective
Show the remaining 20 products no longer current
CodeTraining productTypeBSBCMM301B is
BSB30907Certificate III in Business Administration (Education)Qualificationelective
BSB30912Certificate III in Business Administration (Education)Qualificationelective
BSB31007Certificate III in Business Administration (Legal)Qualificationelective
BSB31012Certificate III in Business Administration (Legal)Qualificationelective
BSB31107Certificate III in Business Administration (Medical)Qualificationelective
BSB31112Certificate III in Business Administration (Medical)Qualificationelective
FNS30111Certificate III in Financial ServicesQualificationelective
FNS30210Certificate III in Personal Injury Management (ClaimsManagement)Qualificationelective
FNS30311Certificate III in Accounts AdministrationQualificationelective
FNS30410Certificate III in Mercantile AgentsQualificationelective
FNS30511Certificate III in General InsuranceQualificationelective
FNS30610Certificate III in Insurance BrokingQualificationelective
FNS40111Certificate IV in Credit ManagementQualificationelective
FNS41512Certificate IV in Life InsuranceQualificationelective
FPI30611Certificate III in Timber MerchandisingQualificationelective
MSF31013Certificate III in Interior Decoration Retail ServicesQualificationelective
MSF31313Certificate III in Kitchens and Bathrooms - Retail ServicesQualificationelective
PSPSS00036Workplace Relations Information Skill SetSkill setcore
TLI21810Certificate II in LogisticsQualificationelective
TLI32410Certificate III in LogisticsQualificationelective

Source: this product on training.gov.au, Australia's national training register — or go straight to the units it requires. The rule itself is item 14 of F2025L00355, and ASQA publishes the extensions it has granted. Read on 13 October 2026 UTC. Every code, title, date, status and equivalence flag on this page is the register's; nothing here is estimated or inferred, and where the register publishes nothing we say so.

Every BSB training product on the register · Search all training products

Take this with you — one email with this page's clock as the register states it today. Nothing scheduled after it.

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Is BSBCMM301B still on your scope? Type your RTO code and get the free breakdown — every superseded product on your live scope, and whether the register flags each replacement equivalent.

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