BSBCMM301 Process customer complaints

Supersededtraining.gov.au: supersededEquivalent

The currency period for BSBCMM301 ended on 17 October 2020 — 5 years ago. It names one replacement below, with the equivalence it declares for each.

Transition clockOpen for new enrolmentsClosing to new enrolments soonClosed to new enrolments

For an RTO registered by ASQA, new enrolments are not permitted today, unless ASQA has approved otherwise — for your organisation, for a class of RTOs, or for all RTOs. The one-year point this rule counts from — one year from the date the replacement was included on the National Register — fell earlier, on 19 October 2021. That date is arithmetic, not a day on which this instrument prohibited anything: s 14(1)(a)(i) of the National Vocational Education and Training Regulator (Compliance Standards for NVR Registered Training Organisations and Fit and Proper Person Requirements) Instrument 2025 (F2025L00355) commenced on 1 July 2025 and imposes nothing before then. RTOs registered by VRQA in Victoria or by the TAC in Western Australia are not covered by it.

Learners already enrolled have no fixed deadline: they complete the product and are issued their AQF certification, or transfer to the replacement, in a timely manner (ASQA guidance, read live 25 August 2026).

A second obligation follows from the same fact: under s 7(2)(c) of the same instrument, advertising may refer to a superseded product only while it is on scope and new enrolments are permitted. For an RTO registered by ASQA, new enrolments in this product are not permitted today, so a course page advertising it is not permitted either — and if ASQA approves a later enrolment date, that moves with it.

Sector-wide: the item 14 cut-off, measured across every live scope · the repealed 12-month rule

Product type
Unit of competency
Training package
BSB — Business Services Training Package
Currency period ends
17 October 2020
Latest release
Release 1 · 25 March 2015
Supersedes
BSBCMM301B
Superseded by
BSBOPS305 equivalent

Where the register points next

Each step below is one supersession training.gov.au publishes between two products. The label on the rail is the equivalence the register declares for that step — not our reading of it.

  1. BSBCMM301Superseded — equivalentProcess customer complaints
  2. equivalent
  3. BSBOPS305CurrentProcess customer complaints

What the register says changed

These are the mapping notes training.gov.au attaches to each supersession, quoted as the register writes them. They are the only public record of what actually changed between two versions.

  • BSBCMM301BBSBCMM301equivalent24 March 2015

    Updated to meet Standards for Training Packages

  • BSBCMM301BSBOPS305equivalent18 October 2020

    The register records this supersession but attaches no note on what changed.

Official documents on the register

What training.gov.au lists for BSBCMM301 and for its training package BSB (release 8.1), with the name and date the register publishes for each file. We link them; we have not read them, and nothing on this page is taken from their contents.

Is BSBCMM301 on your scope?

This page is the register's record of one product. What it cannot tell you is whether BSBCMM301 sits on your own scope today, or what else on that scope has moved without anyone noticing. Enter your RTO number and we read every product on your live scope against training.gov.au and tell you which ones are superseded and which replacements the register flags not equivalent.

Public code, nothing else. We read your live scope from training.gov.au and answer here — we keep neither the code nor the answer; what remains is the two-minute abuse counter described on our privacy page.

Whether a supersession requires anything of you, and what, sits with you and your regulator. This page maps what the register records; it does not make that judgement. If the difference between an equivalent and a non-equivalent replacement is the question, we wrote it up in equivalent vs not equivalent.

Where BSBCMM301 is used

training.gov.au lists BSBCMM301 inside 36 training products, 2 of them current. Every one of them is below, with the register's own core or elective flag for BSBCMM301 in that product.

Current products 2 listed

CodeTraining productTypeBSBCMM301 is
AVI20219Certificate II in Aviation (Ground Operations and Service)Qualificationelective
MSF31018Certificate III in Interior Decoration Retail ServicesQualificationelective

Products no longer current 34 listed

The register still records BSBCMM301 inside these, but it no longer recommends them as current. They are here because a scope history or an old enrolment can still point at them.

CodeTraining productTypeBSBCMM301 is
AVI20216Certificate II in Aviation (Ground Operations and Service)Qualificationelective
BSB20215Certificate II in Customer EngagementQualificationelective
BSB30115Certificate III in BusinessQualificationelective
BSB30215Certificate III in Customer EngagementQualificationelective
BSB30415Certificate III in Business AdministrationQualificationelective
BSB30615Certificate III in International TradeQualificationelective
BSB30815Certificate III in RecordkeepingQualificationelective
BSB30915Certificate III in Business Administration (Education)Qualificationelective
BSB31015Certificate III in Business Administration (Legal)Qualificationelective
BSB31115Certificate III in Business Administration (Medical)Qualificationelective
Show the remaining 24 products no longer current
CodeTraining productTypeBSBCMM301 is
CPP30211Certificate III in Property Services (Agency)Qualificationelective
CUA30615Certificate III in Arts AdministrationQualificationelective
CUA30915Certificate III in Music IndustryQualificationelective
FNS30115Certificate III in Financial ServicesQualificationelective
FNS30120Certificate III in Financial ServicesQualificationelective
FNS30215Certificate III in Personal Injury ManagementQualificationelective
FNS30315Certificate III in Accounts AdministrationQualificationelective
FNS30317Certificate III in Accounts AdministrationQualificationelective
FNS30415Certificate III in Mercantile AgentsQualificationelective
FNS30515Certificate III in General InsuranceQualificationelective
FNS30615Certificate III in Insurance BrokingQualificationelective
FNS40115Certificate IV in Credit ManagementQualificationelective
FNS40120Certificate IV in Credit ManagementQualificationelective
FNS41515Certificate IV in Life InsuranceQualificationelective
MSF31013Certificate III in Interior Decoration Retail ServicesQualificationelective
MSF31313Certificate III in Kitchens and Bathrooms - Retail ServicesQualificationelective
NWP30215Certificate III in Water Industry OperationsQualificationelective
NWP30219Certificate III in Water Industry OperationsQualificationelective
NWP30315Certificate III in Water Industry TreatmentQualificationelective
NWP30415Certificate III in Water Industry IrrigationQualificationelective
TLI20119Certificate II in LogisticsQualificationelective
TLI21815Certificate II in LogisticsQualificationelective
TLI30319Certificate III in Supply Chain OperationsQualificationelective
TLI32416Certificate III in LogisticsQualificationelective

Source: this product on training.gov.au, Australia's national training register — or go straight to the units it requires. The rule itself is item 14 of F2025L00355, and ASQA publishes the extensions it has granted. Read on 14 October 2026 UTC. Every code, title, date, status and equivalence flag on this page is the register's; nothing here is estimated or inferred, and where the register publishes nothing we say so.

Every BSB training product on the register · Search all training products

Take this with you — one email with this page's clock as the register states it today. Nothing scheduled after it.

No account, no card. Your address gets this one email — no list, no marketing. Cutoff alerts only ever come from a watch you start yourself — the box just records your yes now — and every alert has a one-click stop.

Is BSBCMM301 still on your scope? Type your RTO code and get the free breakdown — every superseded product on your live scope, and whether the register flags each replacement equivalent.

No account, no card. We never ask for anything about your learners. Your address gets this one report — no list, no marketing — and the scope watch only if you tick the box, with one click to stop it.