BSBOPS305 Process customer complaints

Currenttraining.gov.au: current

Australia's national training register lists BSBOPS305 as current. It publishes no end date for the currency period.

Product type
Unit of competency
Training package
BSB — Business Services Training Package
Currency period ends
no end date published
Latest release
Release 1 · 19 October 2020
Supersedes
BSBCUE308, BSBCMM301, BSBCUE304
Superseded by
nothing — no replacement listed

Where the register points next

training.gov.au points at nothing after BSBOPS305: it is the current product, and no replacement is listed.

What the register says changed

These are the mapping notes training.gov.au attaches to each supersession, quoted as the register writes them. They are the only public record of what actually changed between two versions.

  • BSBCMM301BSBOPS305equivalent18 October 2020

    The register records this supersession but attaches no note on what changed.

  • BSBCUE304BSBOPS305not equivalent18 October 2020

    The register records this supersession but attaches no note on what changed.

  • BSBCUE308BSBOPS305not equivalent18 October 2020

    The register records this supersession but attaches no note on what changed.

Is BSBOPS305 on your scope?

This page is the register's record of one product. What it cannot tell you is whether BSBOPS305 sits on your own scope today, or what else on that scope has moved without anyone noticing. Enter your RTO number and we read every product on your live scope against training.gov.au and tell you which ones are superseded and which replacements the register flags not equivalent.

Public code, nothing else. We read your live scope from training.gov.au and answer here — nothing is stored unless you ask us to watch it.

Whether a supersession requires anything of you, and what, sits with you and your regulator. This page maps what the register records; it does not make that judgement. If the difference between an equivalent and a non-equivalent replacement is the question, we wrote it up in equivalent vs not equivalent.

Where BSBOPS305 is used

training.gov.au lists BSBOPS305 inside 41 training products, 30 of them current. Every one of them is below, with the register's own core or elective flag for BSBOPS305 in that product.

Current products 30 listed

CodeTraining productTypeBSBOPS305 is
AHC30122Certificate III in AgricultureQualificationelective
AHC31024Certificate III in Parks and GardensQualificationelective
AHC31124Certificate III in Nursery OperationsQualificationelective
AHC32424Certificate III in Irrigation TechnologyQualificationelective
AHC32724Certificate III in Rural MerchandisingQualificationcore
AHC32822Certificate III in Rural OperationsQualificationelective
AHC42021Certificate IV in Landscape Construction ManagementQualificationelective
AHCSS00178Irrigation Retail Sales Skill SetSkill setelective
AVI20219Certificate II in Aviation (Ground Operations and Service)Qualificationelective
BSB30120Certificate III in BusinessQualificationelective
BSB30220Certificate III in Entrepreneurship and New BusinessQualificationelective
BSB30320Certificate III in Legal ServicesQualificationelective
BSB30420Certificate III in Library and Information ServicesQualificationelective
BSBSS00119Customer Service Skill SetSkill setelective
CUA30625Certificate III in Arts and Cultural AdministrationQualificationelective
CUA30920Certificate III in MusicQualificationelective
FNS30122Certificate III in Financial ServicesQualificationelective
FNS30220Certificate III in Personal Injury ManagementQualificationelective
FNS30322Certificate III in Accounts AdministrationQualificationelective
FNS40122Certificate IV in Credit ManagementQualificationelective
FNS41422Certificate IV in General InsuranceQualificationelective
FNS41521Certificate IV in Life InsuranceQualificationelective
FNS41720Certificate IV in Insurance BrokingQualificationelective
FWP30622Certificate III in Timber Building Products SupplyQualificationelective
HLT47825Certificate IV in Optical DispensingQualificationelective
Show the remaining 5 current products
CodeTraining productTypeBSBOPS305 is
MSF30518Certificate III in Picture FramingQualificationelective
MSF31018Certificate III in Interior Decoration Retail ServicesQualificationelective
NWP30222Certificate III in Water Industry OperationsQualificationelective
TLI20421Certificate II in Supply Chain OperationsQualificationelective
TLI30325Certificate III in Supply Chain OperationsQualificationelective

Products no longer current 11 listed

The register still records BSBOPS305 inside these, but it no longer recommends them as current. They are here because a scope history or an old enrolment can still point at them.

CodeTraining productTypeBSBOPS305 is
AHC31021Certificate III in Parks and GardensQualificationelective
AHC31120Certificate III in Nursery OperationsQualificationelective
AHC32720Certificate III in Rural MerchandisingQualificationcore
CUA30620Certificate III in Arts and Cultural AdministrationQualificationelective
FNS41420Certificate IV in General InsuranceQualificationelective
FWP30620Certificate III in Timber Building Products SupplyQualificationelective
FWP30621Certificate III in Timber Building Products SupplyQualificationelective
NWP30219Certificate III in Water Industry OperationsQualificationelective
TLI20420Certificate II in Supply Chain OperationsQualificationelective
TLI30319Certificate III in Supply Chain OperationsQualificationelective
Show the remaining 1 product no longer current
CodeTraining productTypeBSBOPS305 is
TLI30321Certificate III in Supply Chain OperationsQualificationelective

Source: this product on training.gov.au, Australia's national training register — or go straight to the units it requires. The rule itself is item 14 of F2025L00355, and ASQA publishes the extensions it has granted. Read on 28 August 2026 UTC. Every code, title, date, status and equivalence flag on this page is the register's; nothing here is estimated or inferred, and where the register publishes nothing we say so.

Every BSB training product on the register · Search all training products

Deliver this? We read the register nightly — get the free breakdown of your whole scope, and hear the day BSBOPS305 or anything else on it is superseded.

No account, no card. We never ask for anything about your learners. Your address gets this one report — no list, no marketing — and the scope watch only if you tick the box, with one click to stop it.