CHC31008 Certificate III in Telephone Counselling Skills

deletedthe status token training.gov.au records

Item 14

The two years of s 14(1)(b), counted from the date this product was removed from the National Register, ended before the instrument commenced on 1 July 2025 — so no completion date is shown here: the instrument imposes nothing before that day.

For an RTO registered by ASQA, nobody may be allowed to commence training and assessment in CHC31008 today. training.gov.au lists it as Deleted, and s 14(2) of the National Vocational Education and Training Regulator (Compliance Standards for NVR Registered Training Organisations and Fit and Proper Person Requirements) Instrument 2025 (F2025L00355, in force 1 July 2025) requires the organisation to ensure it does not allow individuals to commence training and assessment in a training product that has expired, been removed or deleted from the National Register. s 14(2) carries no transition period of its own and no date to compute, and the “unless otherwise approved by the National VET Regulator” opening sits in s 14(1) only. It governs starts, not learners already enrolled: s 14(2) sets no date of its own for them — their completion period under s 14(1)(b)/(c) is stated separately on this page. RTOs registered by VRQA in Victoria or by the TAC in Western Australia are not covered by it.

Sector-wide: the item 14 cut-off, measured across every live scope · the repealed 12-month rule

The status above is the one training.gov.au records for CHC31008, written exactly as the register writes it. It is not one of the three we put into words, so we leave it in the register's own terms.

Product type
Qualification
Training package
CHC08 — Community Services Training Package
Currency period ends
6 December 2015
Latest release
Release 2 · 7 May 2012 · 2 releases in all
Supersedes
CHC30902
Superseded by
nothing — no replacement listed

Where the register points next

training.gov.au does not publish a supersession path from CHC31008. There is no chain to follow from here.

What the register says changed

These are the mapping notes training.gov.au attaches to each supersession, quoted as the register writes them. They are the only public record of what actually changed between two versions.

  • CHC30902CHC31008equivalent24 March 2011

    The register records this supersession but attaches no note on what changed.

Official documents on the register

What training.gov.au lists for CHC31008 and for its training package CHC08 (release 4.2), with the name and date the register publishes for each file. We link them; we have not read them, and nothing on this page is taken from their contents.

  • CHC31008_R2.docxCHC31008 release 2 · product document · published 26 November 2024
  • CHC31008_R2.pdfCHC31008 release 2 · product document · published 20 July 2012

Is CHC31008 on your scope?

This page is the register's record of one product. What it cannot tell you is whether CHC31008 sits on your own scope today, or what else on that scope has moved without anyone noticing. Enter your RTO number and we read every product on your live scope against training.gov.au and tell you which ones are superseded and which replacements the register flags not equivalent.

Public code, nothing else. We read your live scope from training.gov.au and answer here — we keep neither the code nor the answer; what remains is the two-minute abuse counter described on our privacy page.

Whether a supersession requires anything of you, and what, sits with you and your regulator. This page maps what the register records; it does not make that judgement. If the difference between an equivalent and a non-equivalent replacement is the question, we wrote it up in equivalent vs not equivalent.

What CHC31008 is made of

training.gov.au lists 23 units for CHC31008. It does not mark them core or elective: the unit grid records N/A for every one of them. The register does not publish a completion rule in units for this product, so we do not state one. What it takes to complete the product is in the packaging rules on training.gov.au.

Units listed 23 listed

CodeUnitCore or electiveIn this product
CHCAC318BWork effectively with older peopleN/Anot current
CHCAOD201DPrepare for alcohol and other drugs workN/Anot current
CHCAOD402BWork effectively in the alcohol and other drugs sectorN/Anot current
CHCCH301CWork effectively in social housingN/Anot current
CHCCHILD404BSupport the rights and safety of children and young peopleN/Anot current
CHCCOM302DCommunicate appropriately with clients and colleaguesN/Anot current
CHCCS308BProvide first point of contactN/Anot current
CHCCS400CWork within a relevant legal and ethical frameworkN/Anot current
CHCDFV301ARecognise and respond appropriately to domestic and family violenceN/Anot current
CHCDIS301CWork effectively with people with a disabilityN/Anot current
CHCGMB501AWork effectively in the problem gambling sectorN/Anot current
CHCGMB502AAssess the needs of clients with problem gambling issuesN/Anot current
CHCGMB503AProvide counselling for clients with problem gambling issuesN/Anot current
CHCLLN403AIdentify clients with language, literacy and numeracy needs and respond effectivelyN/Anot current
CHCMH301CWork effectively in mental healthN/Anot current
CHCMH411AWork with people with mental health issuesN/Anot current
CHCORG303CParticipate effectively in the work environmentN/Anot current
CHCTC301CDeliver a service consistent with the organisation's mission and valuesN/Anot current
CHCTC302BProvide client-centred telephone counsellingN/Anot current
HLTHIR403CWork effectively with culturally diverse clients and co-workersN/Anot current
HLTHIR404DWork effectively with Aboriginal and/or Torres Strait Islander peopleN/Anot current
HLTWHS200AParticipate in WHS processesN/Anot current
HLTWHS300AContribute to WHS processesN/Anot current

The register publishes this unit grid without a core or elective flag, so this page does not split it into core and elective. "Not current" means training.gov.au no longer recommends that unit for use inside this product — it does not say anything about the product itself.

Source: this product on training.gov.au, Australia's national training register — or go straight to the units it requires. The rule itself is item 14 of F2025L00355, and ASQA publishes the extensions it has granted. Read on 14 October 2026 UTC. Every code, title, date, status and equivalence flag on this page is the register's; nothing here is estimated or inferred, and where the register publishes nothing we say so.

Every CHC training product on the register · Search all training products

Take this with you — one email with how the register lists CHC31008 today. Its dates need the full read this page does, and the email says so rather than estimating them. Nothing scheduled after it.

No account, no card. Your address gets this one email — no list, no marketing. Cutoff alerts only ever come from a watch you start yourself — the box just records your yes now — and every alert has a one-click stop.

Is CHC31008 still on your scope? Type your RTO code and get the free breakdown — every superseded product on your live scope, and whether the register flags each replacement equivalent.

No account, no card. We never ask for anything about your learners. Your address gets this one report — no list, no marketing — and the scope watch only if you tick the box, with one click to stop it.