CHCTC302B Provide client-centred telephone counselling

Supersededtraining.gov.au: supersededNonEquivalent

The currency period for CHCTC302B ended on 6 December 2015 — 10 years ago. It names one replacement below, with the equivalence it declares for each.

Transition clockClosed to new enrolments

New enrolments are not permitted from 8 December 2016 — one year from the date the replacement was included on the National Register (s 14(1)(a)(i) of the National VET Regulator (Compliance Standards for NVR RTOs and Fit and Proper Person Requirements) Instrument 2025 (F2025L00355, in force 1 July 2025)), or from a later date if ASQA has approved otherwise for your organisation.

Learners already enrolled have no fixed deadline: they complete the product and are issued their AQF certification, or transfer to the replacement, in a timely manner (ASQA guidance, read live 25 August 2026).

The same date closes a second obligation: under s 7(2)(c) of the same instrument, advertising may refer to a superseded product only while it is on scope and new enrolments are permitted. When enrolments stop, the course page advertising it stops being permitted too — and if ASQA approves a later enrolment date, that moves with it.

Sector-wide: the item 14 cut-off, measured across every live scope · the repealed 12-month rule

Product type
Unit of competency
Training package
CHC08 — Community Services Training Package
Currency period ends
6 December 2015
Latest release
Release 1 · 7 May 2012
Supersedes
CHCTC302A
Superseded by
CHCCCS028 not equivalent

Where the register points next

Each step below is one supersession training.gov.au publishes between two products. The label on the rail is the equivalence the register declares for that step — not our reading of it.

  1. CHCTC302BSuperseded — not equivalentProvide client-centred telephone counselling
  2. not equivalent
  3. CHCCCS028CurrentProvide client-centred support to people in crisis

What the register says changed

These are the mapping notes training.gov.au attaches to each supersession, quoted as the register writes them. They are the only public record of what actually changed between two versions.

  • CHCTC302ACHCTC302Bequivalent6 May 2012

    Unit updated in V4. ISC upgrade changes to remove references to old OHS legislation and replace with references to new WHS legislation. No change to competency outcome.

  • CHCTC302BCHCCCS028not equivalent7 December 2015

    Significant changes to the elements and performance criteria. New evidence requirements for assessment including volume and frequency requirements. Significant change to knowledge evidence. Minimum work hours added.

Is CHCTC302B on your scope?

This page is the register's record of one product. What it cannot tell you is whether CHCTC302B sits on your own scope today, or what else on that scope has moved without anyone noticing. Enter your RTO number and we read every product on your live scope against training.gov.au and tell you which ones are superseded and which replacements the register flags not equivalent.

Public code, nothing else. We read your live scope from training.gov.au and answer here — nothing is stored unless you ask us to watch it.

Whether a supersession requires anything of you, and what, sits with you and your regulator. This page maps what the register records; it does not make that judgement. If the difference between an equivalent and a non-equivalent replacement is the question, we wrote it up in equivalent vs not equivalent.

Where CHCTC302B is used

training.gov.au lists CHCTC302B inside 11 training products, 2 of them current. Every one of them is below, with the register's own core or elective flag for CHCTC302B in that product.

Current products 2 listed

CodeTraining productTypeCHCTC302B is
CHC32015Certificate III in Community ServicesQualificationelective
CHC34015Certificate III in Active VolunteeringQualificationelective

Products no longer current 9 listed

The register still records CHCTC302B inside these, but it no longer recommends them as current. They are here because a scope history or an old enrolment can still point at them.

CodeTraining productTypeCHCTC302B is
CHC30612Certificate III in Active VolunteeringQualificationelective
CHC31008Certificate III in Telephone Counselling SkillsQualificationelective
CHC41308Certificate IV in Children's Contact Services WorkQualificationelective
CHC42015Certificate IV in Community ServicesQualificationelective
CHC42212Certificate IV in Telephone Counselling SkillsQualificationelective
CHC42512Certificate IV in Community Services (Information, advice and referral)Qualificationelective
CHC51812Diploma of Family Intake and Support WorkQualificationelective
FNS30210Certificate III in Personal Injury Management (ClaimsManagement)Qualificationelective
FNS30215Certificate III in Personal Injury ManagementQualificationelective

Source: this product on training.gov.au, Australia's national training register — or go straight to the units it requires. The rule itself is item 14 of F2025L00355, and ASQA publishes the extensions it has granted. Read on 28 August 2026 UTC. Every code, title, date, status and equivalence flag on this page is the register's; nothing here is estimated or inferred, and where the register publishes nothing we say so.

Every CHC training product on the register · Search all training products

Is CHCTC302B still on your scope? Type your RTO code and get the free breakdown — every superseded product on your live scope, and whether the register flags each replacement equivalent.

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