CHCTC302A Provide client-centred telephone counselling

Supersededtraining.gov.au: supersededEquivalent

The currency period for CHCTC302A ended on 5 May 2012 — 14 years ago. It names one replacement below, with the equivalence it declares for each.

Transition clockClosed to new enrolments

New enrolments are not permitted from 7 May 2013 — one year from the date the replacement was included on the National Register (s 14(1)(a)(i) of the National VET Regulator (Compliance Standards for NVR RTOs and Fit and Proper Person Requirements) Instrument 2025 (F2025L00355, in force 1 July 2025)), or from a later date if ASQA has approved otherwise for your organisation.

Learners already enrolled have no fixed deadline: they complete the product and are issued their AQF certification, or transfer to the replacement, in a timely manner (ASQA guidance, read live 25 August 2026).

The same date closes a second obligation: under s 7(2)(c) of the same instrument, advertising may refer to a superseded product only while it is on scope and new enrolments are permitted. When enrolments stop, the course page advertising it stops being permitted too — and if ASQA approves a later enrolment date, that moves with it.

Sector-wide: the item 14 cut-off, measured across every live scope · the repealed 12-month rule

Product type
Unit of competency
Training package
CHC08 — Community Services Training Package
Currency period ends
5 May 2012
Latest release
Release 1 · 24 November 2010
Supersedes
CHCTC2A
Superseded by
CHCTC302B equivalent

Where the register points next

Each step below is one supersession training.gov.au publishes between two products. The label on the rail is the equivalence the register declares for that step — not our reading of it.

  1. CHCTC302ASuperseded — equivalentProvide client-centred telephone counselling
  2. equivalent
  3. CHCTC302BSuperseded — not equivalentProvide client-centred telephone counselling
  4. not equivalent
  5. CHCCCS028CurrentProvide client-centred support to people in crisis

What the register says changed

These are the mapping notes training.gov.au attaches to each supersession, quoted as the register writes them. They are the only public record of what actually changed between two versions.

  • CHCTC2ACHCTC302Anot equivalent23 November 2010

    Minor changes to competency outcome

  • CHCTC302ACHCTC302Bequivalent6 May 2012

    Unit updated in V4. ISC upgrade changes to remove references to old OHS legislation and replace with references to new WHS legislation. No change to competency outcome.

Is CHCTC302A on your scope?

This page is the register's record of one product. What it cannot tell you is whether CHCTC302A sits on your own scope today, or what else on that scope has moved without anyone noticing. Enter your RTO number and we read every product on your live scope against training.gov.au and tell you which ones are superseded and which replacements the register flags not equivalent.

Public code, nothing else. We read your live scope from training.gov.au and answer here — nothing is stored unless you ask us to watch it.

Whether a supersession requires anything of you, and what, sits with you and your regulator. This page maps what the register records; it does not make that judgement. If the difference between an equivalent and a non-equivalent replacement is the question, we wrote it up in equivalent vs not equivalent.

Where CHCTC302A is used

training.gov.au lists CHCTC302A inside 15 training products, none of them current. Every one of them is below, with the register's own core or elective flag for CHCTC302A in that product.

Products no longer current 15 listed

The register still records CHCTC302A inside these, but it no longer recommends them as current. They are here because a scope history or an old enrolment can still point at them.

CodeTraining productTypeCHCTC302A is
CHC30608Certificate III in Active VolunteeringQualificationelective
CHC31008Certificate III in Telephone Counselling SkillsQualificationelective
CHC41308Certificate IV in Children's Contact Services WorkQualificationelective
CHC42208Certificate IV in Telephone Counselling SkillsQualificationelective
CHC42508Certificate IV in Community Services (Information, advice and referral)Qualificationelective
CHC51808Diploma of Family Intake and Support WorkQualificationelective
FNS30210Certificate III in Personal Injury Management (ClaimsManagement)Qualificationelective
HLT32207Certificate III in Population HealthQualificationelective
HLT32212Certificate III in Population HealthQualificationelective
HLT32307Certificate III in Indigenous Environmental HealthQualificationelective
Show the remaining 5 products no longer current
CodeTraining productTypeCHCTC302A is
HLT32312Certificate III in Indigenous Environmental HealthQualificationelective
HLT42307Certificate IV in Population HealthQualificationelective
HLT42312Certificate IV in Population HealthQualificationelective
HLT42407Certificate IV in Indigenous Environmental HealthQualificationelective
HLT42412Certificate IV in Indigenous Environmental HealthQualificationelective

Source: this product on training.gov.au, Australia's national training register — or go straight to the units it requires. The rule itself is item 14 of F2025L00355, and ASQA publishes the extensions it has granted. Read on 28 August 2026 UTC. Every code, title, date, status and equivalence flag on this page is the register's; nothing here is estimated or inferred, and where the register publishes nothing we say so.

Every CHC training product on the register · Search all training products

Is CHCTC302A still on your scope? Type your RTO code and get the free breakdown — every superseded product on your live scope, and whether the register flags each replacement equivalent.

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