When must new enrolments into CHC42212 stop?

New enrolments are not permitted from 6 August 2016 — one year from the date the replacement was included on the National Register (s 14(1)(a)(i) of the National VET Regulator (Compliance Standards for NVR RTOs and Fit and Proper Person Requirements) Instrument 2025 (F2025L00355, in force 1 July 2025)), or from a later date if ASQA has approved otherwise for your organisation.

Is there a deadline for learners already enrolled in CHC42212?

Learners already enrolled have no fixed deadline: they complete the product and are issued their AQF certification, or transfer to the replacement, in a timely manner (ASQA guidance, read live 25 August 2026).

CHC42212 Certificate IV in Telephone Counselling Skills

Where the register points next

Each step below is one supersession training.gov.au publishes between two products. The label on the rail is the equivalence the register declares for that step — not our reading of it.

CHC42212Superseded — not equivalentCertificate IV in Telephone Counselling Skills
not equivalent
CHC42015Superseded — not equivalentCertificate IV in Community Services
not equivalent
CHC42021CurrentCertificate IV in Community Services

What the register says changed

These are the mapping notes training.gov.au attaches to each supersession, quoted as the register writes them. They are the only public record of what actually changed between two versions.

CHC42208CHC42212equivalent6 May 2012
Updated in V4 Updated core WHS unit. Equivalent vocational outcome.
CHC42212CHC42015not equivalent5 August 2015
This version was released in CHC Community Services Training Package release 3.0 Client service's qualifications also merged to this qualification: Merged CHC40708/CHC41012/CHC42512/CHC41308/CHC42212/ CHC42412/CHC42312 Significant changes to core units. Change in packaging rules.

Is CHC42212 on your scope?

This page is the register's record of one product. What it cannot tell you is whether CHC42212 sits on your own scope today, or what else on that scope has moved without anyone noticing. Enter your RTO number and we read every product on your live scope against training.gov.au and tell you which ones are superseded and which replacements the register flags not equivalent.

Whether a supersession requires anything of you, and what, sits with you and your regulator. This page maps what the register records; it does not make that judgement. If the difference between an equivalent and a non-equivalent replacement is the question, we wrote it up in equivalent vs not equivalent.

What CHC42212 is made of

training.gov.au lists 24 units for CHC42212. It does not mark them core or elective: the unit grid records N/A for every one of them. The register does not publish a completion rule in units for this product, so we do not state one. What it takes to complete the product is in the packaging rules on training.gov.au.

Units listed 24 listed

Code	Unit	Core or elective	In this product
BSBINM201A	Process and maintain workplace information	`N/A`	not current
CHCADMIN305F	Work within the administration protocols of the organisation	`N/A`	not current
CHCAOD201D	Prepare for alcohol and other drugs work	`N/A`	not current
CHCCHILD404B	Support the rights and safety of children and young people	`N/A`	not current
CHCCOM403A	Use targeted communication skills to build relationships	`N/A`	not current
CHCCS417B	Provide support and care relating to suicide bereavement	`N/A`	not current
CHCCS422B	Respond holistically to client issues and refer appropriately	`N/A`	not current
CHCCS426B	Provide support and care relating to loss and grief	`N/A`	not current
CHCCS505B	Provide supervision support to community sector workers	`N/A`	not current
CHCCS521B	Assess and respond to individuals at risk of suicide	`N/A`	not current
CHCDFV301A	Recognise and respond appropriately to domestic and family violence	`N/A`	not current
CHCLLN403A	Identify clients with language, literacy and numeracy needs and respond effectively	`N/A`	not current
CHCMH301C	Work effectively in mental health	`N/A`	not current
CHCMH411A	Work with people with mental health issues	`N/A`	not current
CHCNET404B	Facilitate links with other services	`N/A`	not current
CHCORG201C	Follow policies, procedures and programs of the organisation	`N/A`	not current
CHCORG303C	Participate effectively in the work environment	`N/A`	not current
CHCTC301C	Deliver a service consistent with the organisation's mission and values	`N/A`	not current
CHCTC302B	Provide client-centred telephone counselling	`N/A`	not current
CHCTC403B	Provide telephone counselling in crisis situations	`N/A`	not current
CHCTC404B	Provide competent suicide intervention in a telephone counselling context	`N/A`	not current
HLTHIR403C	Work effectively with culturally diverse clients and co-workers	`N/A`	not current
HLTHIR404D	Work effectively with Aboriginal and/or Torres Strait Islander people	`N/A`	not current
HLTWHS300A	Contribute to WHS processes	`N/A`	not current

The register publishes this unit grid without a core or elective flag, so this page does not split it into core and elective. "Not current" means training.gov.au no longer recommends that unit for use inside this product — it does not say anything about the product itself.

Source: this product on training.gov.au, Australia's national training register — or go straight to the units it requires. The rule itself is item 14 of F2025L00355, and ASQA publishes the extensions it has granted. Read on 28 August 2026 UTC. Every code, title, date, status and equivalence flag on this page is the register's; nothing here is estimated or inferred, and where the register publishes nothing we say so.

Every CHC training product on the register · Search all training products

Is CHC42212 still on your scope? Type your RTO code and get the free breakdown — every superseded product on your live scope, and whether the register flags each replacement equivalent.

Also watch that scope — email me when something on it is approaching the date new enrolments stop, or when the register changes what you have to do. Free forever, one click to stop.

No account, no card. We never ask for anything about your learners. Your address gets this one report — no list, no marketing — and the scope watch only if you tick the box, with one click to stop it.