CHCCOM403A Use targeted communication skills to build relationships

Supersededtraining.gov.au: supersededNonEquivalent

The currency period for CHCCOM403A ended on 4 August 2015 — 11 years ago. It names one replacement below, with the equivalence it declares for each.

Transition clockClosed to new enrolments

New enrolments are not permitted from 6 August 2016 — one year from the date the replacement was included on the National Register (s 14(1)(a)(i) of the National VET Regulator (Compliance Standards for NVR RTOs and Fit and Proper Person Requirements) Instrument 2025 (F2025L00355, in force 1 July 2025)), or from a later date if ASQA has approved otherwise for your organisation.

Learners already enrolled have no fixed deadline: they complete the product and are issued their AQF certification, or transfer to the replacement, in a timely manner (ASQA guidance, read live 25 August 2026).

The same date closes a second obligation: under s 7(2)(c) of the same instrument, advertising may refer to a superseded product only while it is on scope and new enrolments are permitted. When enrolments stop, the course page advertising it stops being permitted too — and if ASQA approves a later enrolment date, that moves with it.

Sector-wide: the item 14 cut-off, measured across every live scope · the repealed 12-month rule

Product type
Unit of competency
Training package
CHC08 — Community Services Training Package
Currency period ends
4 August 2015
Latest release
Release 1 · 25 March 2011
Supersedes
CHCCOM3C
Superseded by
CHCCOM002 not equivalent

Where the register points next

Each step below is one supersession training.gov.au publishes between two products. The label on the rail is the equivalence the register declares for that step — not our reading of it.

  1. CHCCOM403ASuperseded — not equivalentUse targeted communication skills to build relationships
  2. not equivalent
  3. CHCCOM002CurrentUse communication to build relationships

What the register says changed

These are the mapping notes training.gov.au attaches to each supersession, quoted as the register writes them. They are the only public record of what actually changed between two versions.

  • CHCCOM3CCHCCOM403Anot equivalent24 March 2011

    Unit revised significantly to clarify and simplify competency outcome to make more applicable across a wide range of work roles

  • CHCCOM403ACHCCOM002not equivalent5 August 2015

    Significant changes to performance criteria. New evidence requirements for assessment including volume and frequency requirements. Significant changes to knowledge evidence.

Is CHCCOM403A on your scope?

This page is the register's record of one product. What it cannot tell you is whether CHCCOM403A sits on your own scope today, or what else on that scope has moved without anyone noticing. Enter your RTO number and we read every product on your live scope against training.gov.au and tell you which ones are superseded and which replacements the register flags not equivalent.

Public code, nothing else. We read your live scope from training.gov.au and answer here — nothing is stored unless you ask us to watch it.

Whether a supersession requires anything of you, and what, sits with you and your regulator. This page maps what the register records; it does not make that judgement. If the difference between an equivalent and a non-equivalent replacement is the question, we wrote it up in equivalent vs not equivalent.

Where CHCCOM403A is used

training.gov.au lists CHCCOM403A inside 103 training products, none of them current. Every one of them is below, with the register's own core or elective flag for CHCCOM403A in that product.

Products no longer current 103 listed

The register still records CHCCOM403A inside these, but it no longer recommends them as current. They are here because a scope history or an old enrolment can still point at them.

CodeTraining productTypeCHCCOM403A is
CHC30208Certificate III in Aged CareQualificationelective
CHC30212Certificate III in Aged CareQualificationelective
CHC30408Certificate III in DisabilityQualificationelective
CHC30908Certificate III in Employment ServicesQualificationelective
CHC30912Certificate III in Employment ServicesQualificationelective
CHC40108Certificate IV in Aged CareQualificationelective
CHC40208Certificate IV in Home and Community CareQualificationelective
CHC40212Certificate IV in Home and Community CareQualificationelective
CHC40308Certificate IV in DisabilityQualificationelective
CHC40312Certificate IV in DisabilityQualificationelective
Show the remaining 93 products no longer current
CodeTraining productTypeCHCCOM403A is
CHC40313Certificate IV in Child, Youth and Family InterventionQualificationcore
CHC40408Certificate IV in Alcohol and Other Drugs WorkQualificationelective
CHC40412Certificate IV in Alcohol and Other DrugsQualificationelective
CHC40413Certificate IV in Youth WorkQualificationcore
CHC40508Certificate IV in Mental HealthQualificationelective
CHC40512Certificate IV in Mental HealthQualificationelective
CHC40513Certificate IV in Youth JusticeQualificationcore
CHC40608Certificate IV in Leisure and HealthQualificationelective
CHC40708Certificate IV in Community Services WorkQualificationelective
CHC40808Certificate IV in Community DevelopmentQualificationelective
CHC40908Certificate IV in Social HousingQualificationelective
CHC40912Certificate IV in Social HousingQualificationelective
CHC41008Certificate IV in Community Services AdvocacyQualificationelective
CHC41012Certificate IV in Community Services AdvocacyQualificationelective
CHC41108Certificate IV in Pastoral CareQualificationelective
CHC41112Certificate IV in Pastoral CareQualificationelective
CHC41408Certificate IV in Child, Youth and Family Intervention (Residential and out of home care)Qualificationelective
CHC41412Certificate IV in Child, Youth and Family Intervention (residential and out of home care)Qualificationelective
CHC41508Certificate IV in Child, Youth and Family Intervention (Child protection)Qualificationelective
CHC41512Certificate IV in Child, Youth and Family Intervention (Child Protection)Qualificationelective
CHC41608Certificate IV in Child, Youth and Family Intervention (Family support)Qualificationelective
CHC41612Certificate IV in Child, Youth and Family Intervention (Family Support)Qualificationelective
CHC41808Certificate IV in Youth WorkQualificationelective
CHC41812Certificate IV in Youth WorkQualificationelective
CHC41908Certificate IV in Youth JusticeQualificationelective
CHC41912Certificate IV in Youth JusticeQualificationelective
CHC42008Certificate IV in Employment ServicesQualificationelective
CHC42012Certificate IV in Employment ServicesQualificationelective
CHC42108Certificate IV in Career DevelopmentQualificationelective
CHC42112Certificate IV in Career DevelopmentQualificationelective
CHC42208Certificate IV in Telephone Counselling SkillsQualificationelective
CHC42212Certificate IV in Telephone Counselling SkillsQualificationelective
CHC42308Certificate IV in MediationQualificationelective
CHC42312Certificate IV in MediationQualificationelective
CHC42408Certificate IV in Relationship EducationQualificationelective
CHC42412Certificate IV in Relationship EducationQualificationelective
CHC42508Certificate IV in Community Services (Information, advice and referral)Qualificationelective
CHC42512Certificate IV in Community Services (Information, advice and referral)Qualificationelective
CHC42608Certificate IV in CelebrancyQualificationelective
CHC42708Certificate IV in Volunteer Program CoordinationQualificationelective
CHC42712Certificate IV in Volunteer Program CoordinationQualificationelective
CHC50208Diploma of Community Services (Alcohol and other drugs)Qualificationelective
CHC50212Diploma of Community Services (Alcohol and other drugs)Qualificationelective
CHC50308Diploma of Community Services (Mental health)Qualificationelective
CHC50312Diploma of Community Services (Mental health)Qualificationelective
CHC50408Diploma of Community Services (Alcohol, other drugs and mental health)Qualificationelective
CHC50412Diploma of Community Services (Alcohol, other drugs and mental health)Qualificationelective
CHC51108Diploma of Children's Contact Services WorkQualificationelective
CHC51608Diploma of Employment ServicesQualificationelective
CHC51612Diploma of Employment ServicesQualificationelective
CHC51808Diploma of Family Intake and Support WorkQualificationelective
CHC51812Diploma of Family Intake and Support WorkQualificationelective
CHC51908Diploma of Relationship EducationQualificationelective
CHC51912Diploma of Relationship EducationQualificationelective
CHC52008Diploma of Community Services (Case management)Qualificationelective
CHC52208Diploma of Community Services CoordinationQualificationelective
CHC52212Diploma of Community Services CoordinationQualificationelective
CHC52310Diploma of Community Services (Development and/or Humanitarian Assistance)Qualificationelective
CHC52312Diploma of Community Services (Development and or Humanitarian Assistance)Qualificationelective
CHC60108Advanced Diploma of Disability WorkQualificationelective
CHC60112Advanced Diploma of DisabilityQualificationelective
CHCSS00005Career development practice skill setSkill setelective
CHCSS00008Community sector team leadership skill setSkill setelective
CHCSS00021Family support services work (Qld) skill set - coordinationSkill setelective
CHCSS00022Family support services work (Qld) skill set - provide supportSkill setelective
CHCSS00051Pastoral care skill setSkill setelective
CHCSS00053Quality systems skill set for aged and community care sectorSkill setelective
CHCSS00055Suicide bereavement support skill setSkill setelective
CHCSS00057Working with families skill setSkill setelective
CHCSS00061Family support services work skill set - provide supportSkill setcore
CHCSS00062Family support services work skill set - coordinationSkill setcore
CHCSS00063Working with families skill setSkill setcore
CHCSS00066Client-oriented service delivery skill setSkill setcore
CPC50108Diploma of Building SurveyingQualificationelective
CPC60108Advanced Diploma of Building SurveyingQualificationcore
FNS40310Certificate IV in Personal Injury Management (Claims Management)Qualificationelective
FNS41915Certificate IV in Personal Injury ManagementQualificationelective
HLT32207Certificate III in Population HealthQualificationelective
HLT32212Certificate III in Population HealthQualificationelective
HLT32307Certificate III in Indigenous Environmental HealthQualificationelective
HLT32312Certificate III in Indigenous Environmental HealthQualificationelective
HLT40113Certificate IV in Aboriginal and/or Torres Strait Islander Primary Health CareQualificationelective
HLT40213Certificate IV in Aboriginal and/or Torres Strait Islander Primary Health Care PracticeQualificationelective
HLT42307Certificate IV in Population HealthQualificationelective
HLT42312Certificate IV in Population HealthQualificationelective
HLT42407Certificate IV in Indigenous Environmental HealthQualificationelective
HLT42412Certificate IV in Indigenous Environmental HealthQualificationelective
HLT44007Certificate IV in Aboriginal and/or Torres Strait Islander Primary Health (Community Care)Qualificationelective
HLT52207Diploma of Aboriginal and/or Torres Strait Islander Primary Health (Community Care)Qualificationelective
HLT61307Advanced Diploma of Aboriginal and/or Torres Strait Islander Primary Health (Community Care)Qualificationelective
LGA50712Diploma of Local GovernmentQualificationelective
MAR40115Certificate IV in Maritime Operations (Marine Surveying)Qualificationcore
MAR40413Certificate IV in Maritime Operations (Marine Surveying)Qualificationcore

Source: this product on training.gov.au, Australia's national training register — or go straight to the units it requires. The rule itself is item 14 of F2025L00355, and ASQA publishes the extensions it has granted. Read on 28 August 2026 UTC. Every code, title, date, status and equivalence flag on this page is the register's; nothing here is estimated or inferred, and where the register publishes nothing we say so.

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