Where the register points next
training.gov.au points at nothing after SIR20216: it is the current product, and no replacement is listed.
This product is listed on the National Schedule of Training Product Development: under review by SkillsEQuipped Ltd trading as Service and Creative Skills Australia (Retail Qualifications Continuum Review), with submission to the Assurance Body expected by 24 August 2026. That date has passed, so a revised product can reach the register at any time — but submission is not publication, and the record above is still what the register says today.
Source: National Schedule of Training Product Development, training.gov.au (© Commonwealth of Australia), licensed under Creative Commons Attribution 4.0. Excludes the Commonwealth Coat of Arms, trademarks and third-party material. View the Schedule. Schedule read on 25 August 2026 UTC.
What the register says changed
These are the mapping notes training.gov.au attaches to each supersession, quoted as the register writes them. They are the only public record of what actually changed between two versions.
Is SIR20216 on your scope?
This page is the register's record of one product. What it cannot tell you is whether SIR20216 sits on your own scope today, or what else on that scope has moved without anyone noticing. Enter your RTO number and we read every product on your live scope against training.gov.au and tell you which ones are superseded and which replacements the register flags not equivalent.
Whether a supersession requires anything of you, and what, sits with you and your regulator. This page maps what the register records; it does not make that judgement. If the difference between an equivalent and a non-equivalent replacement is the question, we wrote it up in equivalent vs not equivalent.
What SIR20216 is made of
training.gov.au lists 19 units for SIR20216: 7 core and 12 elective. To complete it, the register publishes a rule of 7 core units plus 5 electives — 12 units in all.
Core units 7 listed
| Code | Unit | In this product |
|---|---|---|
| SIRXCEG001 | Engage the customer | ●current |
| SIRXCOM001 | Communicate in the workplace to support team and customer outcomes | ●current |
| SIRXIND001 | Work effectively in a service environment | ●current |
| SIRXIND003 | Organise personal work requirements | ●current |
| SIRXPDK001 | Advise on products and services | ●current |
| SIRXRSK001 | Identify and respond to security risks | ●current |
| SIRXWHS002 | Contribute to workplace health and safety | ●current |
Elective units 12 listed
| Code | Unit | In this product |
|---|---|---|
| BSBWOR204 | Use business technology | !not current |
| FSKLRG09 | Use strategies to respond to routine workplace problems | !not current |
| SIRRFSA001 | Handle food safely in a retail environment | ●current |
| SIRRINV001 | Receive and handle retail stock | ●current |
| SIRRMER001 | Produce visual merchandise displays | ●current |
| SIRRMER002 | Merchandise food products | ●current |
| SIRXCEG008 | Manage disrespectful, aggressive or abusive customers | ●current |
| SIRXIND002 | Organise and maintain the store environment | ●current |
| SIRXIND004 | Plan a career in the retail industry | ●current |
| SIRXOSM001 | Identify and review social media and online platforms for organisational use | ●current |
| SIRXPDK002 | Advise on food products and services | ●current |
| SIRXSLS002 | Follow point-of-sale procedures | ●current |
Core and elective are the register's own flags on the unit grid of the release read here. "Not current" means training.gov.au no longer recommends that unit for use inside this product — it does not say anything about the product itself.
Source: this product on training.gov.au, Australia's national training register — or go straight to the units it requires. The rule itself is item 14 of F2025L00355, and ASQA publishes the extensions it has granted. Read on 28 August 2026 UTC. Every code, title, date, status and equivalence flag on this page is the register's; nothing here is estimated or inferred, and where the register publishes nothing we say so.
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