SIRXCEG008 Manage disrespectful, aggressive or abusive customers

Currenttraining.gov.au: current

Australia's national training register lists SIRXCEG008 as current. It publishes no end date for the currency period.

Product type
Unit of competency
Training package
SIR — Retail Services Training Package
Currency period ends
no end date published
Latest release
Release 1 · 21 October 2020
Supersedes
nothing — no earlier product listed
Superseded by
nothing — no replacement listed

Where the register points next

training.gov.au points at nothing after SIRXCEG008: it is the current product, and no replacement is listed.

What the register says changed

training.gov.au publishes no mapping notes for SIRXCEG008.

Is SIRXCEG008 on your scope?

This page is the register's record of one product. What it cannot tell you is whether SIRXCEG008 sits on your own scope today, or what else on that scope has moved without anyone noticing. Enter your RTO number and we read every product on your live scope against training.gov.au and tell you which ones are superseded and which replacements the register flags not equivalent.

Public code, nothing else. We read your live scope from training.gov.au and answer here — nothing is stored unless you ask us to watch it.

Whether a supersession requires anything of you, and what, sits with you and your regulator. This page maps what the register records; it does not make that judgement. If the difference between an equivalent and a non-equivalent replacement is the question, we wrote it up in equivalent vs not equivalent.

Where SIRXCEG008 is used

training.gov.au lists SIRXCEG008 inside 28 training products, 24 of them current. Every one of them is below, with the register's own core or elective flag for SIRXCEG008 in that product.

Current products 24 listed

CodeTraining productTypeSIRXCEG008 is
CPP30321Certificate III in Cleaning OperationsQualificationelective
HLT47825Certificate IV in Optical DispensingQualificationelective
SIR20116Certificate II in Community PharmacyQualificationelective
SIR20216Certificate II in Retail ServicesQualificationelective
SIR30116Certificate III in Community PharmacyQualificationelective
SIR30216Certificate III in RetailQualificationelective
SIR40116Certificate IV in Community PharmacyQualificationelective
SIR40316Certificate IV in Retail ManagementQualificationelective
SIR50116Diploma of Retail LeadershipQualificationelective
SIRSS00022Manage disrespectful, aggressive or abusive customersSkill setcore
SIRSS00023Participate in Work Health and Safety in RetailSkill setcore
SIRSS00030Introduction to Community PharmacySkill setcore
SIRSS00032Manage workplace responses to disrespectful, aggressive or abusive customer behaviour Skill SetSkill setelective
SIRSS00033Facilitate and supervise WHS in Retail Skill SetSkill setelective
SIRSS00034Supervise and Manage WHS in Retail Skill SetSkill setelective
SIRSS00035Retail Leadership Transition Skill SetSkill setelective
SIS40122Certificate IV in Sport, Aquatics and RecreationQualificationelective
SIT20125Certificate II in TourismQualificationelective
SIT30125Certificate III in TourismQualificationelective
SIT30222Certificate III in TravelQualificationelective
SIT30622Certificate III in HospitalityQualificationelective
SIT30722Certificate III in Hospitality (Restaurant Front of House)Qualificationelective
SIT40125Certificate IV in Travel and TourismQualificationelective
SIT50122Diploma of Travel and Tourism ManagementQualificationelective

Products no longer current 4 listed

The register still records SIRXCEG008 inside these, but it no longer recommends them as current. They are here because a scope history or an old enrolment can still point at them.

CodeTraining productTypeSIRXCEG008 is
SIRSS00028Retail Leadership TransitionSkill setcore
SIT20122Certificate II in TourismQualificationelective
SIT30122Certificate III in TourismQualificationelective
SIT40122Certificate IV in Travel and TourismQualificationelective

Source: this product on training.gov.au, Australia's national training register — or go straight to the units it requires. The rule itself is item 14 of F2025L00355, and ASQA publishes the extensions it has granted. Read on 28 August 2026 UTC. Every code, title, date, status and equivalence flag on this page is the register's; nothing here is estimated or inferred, and where the register publishes nothing we say so.

Every SIR training product on the register · Search all training products

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