SIRXCEG001 Engage the customer

Currenttraining.gov.au: current

Australia's national training register lists SIRXCEG001 as current. It publishes no end date for the currency period.

Product type
Unit of competency
Training package
SIR — Retail Services Training Package
Currency period ends
no end date published
Latest release
Release 1 · 31 March 2016
Supersedes
SIRXCCS202
Superseded by
nothing — no replacement listed

Where the register points next

training.gov.au points at nothing after SIRXCEG001: it is the current product, and no replacement is listed.

What the register says changed

These are the mapping notes training.gov.au attaches to each supersession, quoted as the register writes them. They are the only public record of what actually changed between two versions.

  • SIRXCCS202SIRXCEG001not equivalent30 March 2016

    • Not Equivalent • Unit updated to meet Standards for Training Packages • Updated title • Competency Field changed to Customer Engagement (CEG) • Significant change to Elements and Performance Criteria to streamline language and better define essential outcomes and performance • Updated knowledge requirements to reflect unit revisions.

Is SIRXCEG001 on your scope?

This page is the register's record of one product. What it cannot tell you is whether SIRXCEG001 sits on your own scope today, or what else on that scope has moved without anyone noticing. Enter your RTO number and we read every product on your live scope against training.gov.au and tell you which ones are superseded and which replacements the register flags not equivalent.

Public code, nothing else. We read your live scope from training.gov.au and answer here — nothing is stored unless you ask us to watch it.

Whether a supersession requires anything of you, and what, sits with you and your regulator. This page maps what the register records; it does not make that judgement. If the difference between an equivalent and a non-equivalent replacement is the question, we wrote it up in equivalent vs not equivalent.

Where SIRXCEG001 is used

training.gov.au lists SIRXCEG001 inside 19 training products, 12 of them current. Every one of them is below, with the register's own core or elective flag for SIRXCEG001 in that product.

Current products 12 listed

CodeTraining productTypeSIRXCEG001 is
AHC31124Certificate III in Nursery OperationsQualificationelective
AUR20126Certificate II in Automotive AdministrationQualificationelective
AUR20320Certificate II in Bicycle Mechanical TechnologyQualificationelective
CUA20320Certificate II in Aboriginal and/or Torres Strait Islander Cultural Arts Industry WorkQualificationelective
HLT47825Certificate IV in Optical DispensingQualificationelective
MSF31018Certificate III in Interior Decoration Retail ServicesQualificationcore
SIR20216Certificate II in Retail ServicesQualificationcore
SIR30216Certificate III in RetailQualificationcore
SIR30316Certificate III in Business to Business SalesQualificationelective
SIRSS00024Retail Customer EngagementSkill setcore
SIRSS00025Retail Customer RelationshipSkill setcore
SIT10122Certificate I in Tourism (Australian Indigenous Culture)Qualificationelective

Products no longer current 7 listed

The register still records SIRXCEG001 inside these, but it no longer recommends them as current. They are here because a scope history or an old enrolment can still point at them.

CodeTraining productTypeSIRXCEG001 is
AHC20416Certificate II in HorticultureQualificationelective
AHC31120Certificate III in Nursery OperationsQualificationelective
AHC31216Certificate III in Retail NurseryQualificationcore
AUR20116Certificate II in Automotive AdministrationQualificationelective
AUR20316Certificate II in Bicycle Mechanical TechnologyQualificationelective
FWP20316Certificate II in Sawmilling and ProcessingQualificationelective
FWP20416Certificate II in Wood Panel ProductsQualificationelective

Source: this product on training.gov.au, Australia's national training register — or go straight to the units it requires. The rule itself is item 14 of F2025L00355, and ASQA publishes the extensions it has granted. Read on 28 August 2026 UTC. Every code, title, date, status and equivalence flag on this page is the register's; nothing here is estimated or inferred, and where the register publishes nothing we say so.

Every SIR training product on the register · Search all training products

Deliver this? We read the register nightly — get the free breakdown of your whole scope, and hear the day SIRXCEG001 or anything else on it is superseded.

No account, no card. We never ask for anything about your learners. Your address gets this one report — no list, no marketing — and the scope watch only if you tick the box, with one click to stop it.