SITXCCS007 Enhance customer service experiences

Supersededtraining.gov.au: supersededEquivalent

The currency period for SITXCCS007 ended on 8 June 2022 — 4 years ago. It names one replacement below, with the equivalence it declares for each.

Transition clockClosed to new enrolments

New enrolments are not permitted from 10 June 2023 — one year from the date the replacement was included on the National Register (s 14(1)(a)(i) of the National VET Regulator (Compliance Standards for NVR RTOs and Fit and Proper Person Requirements) Instrument 2025 (F2025L00355, in force 1 July 2025)), or from a later date if ASQA has approved otherwise for your organisation.

Learners already enrolled have no fixed deadline: they complete the product and are issued their AQF certification, or transfer to the replacement, in a timely manner (ASQA guidance, read live 25 August 2026).

The same date closes a second obligation: under s 7(2)(c) of the same instrument, advertising may refer to a superseded product only while it is on scope and new enrolments are permitted. When enrolments stop, the course page advertising it stops being permitted too — and if ASQA approves a later enrolment date, that moves with it.

Sector-wide: the item 14 cut-off, measured across every live scope · the repealed 12-month rule

Product type
Unit of competency
Training package
SIT — Tourism, Travel and Hospitality Training Package
Currency period ends
8 June 2022
Latest release
Release 1 · 3 March 2016
Supersedes
SITXCCS401
Superseded by
SITXCCS015 equivalent

Where the register points next

Each step below is one supersession training.gov.au publishes between two products. The label on the rail is the equivalence the register declares for that step — not our reading of it.

  1. SITXCCS007Superseded — equivalentEnhance customer service experiences
  2. equivalent
  3. SITXCCS015CurrentEnhance customer service experiences

What the register says changed

These are the mapping notes training.gov.au attaches to each supersession, quoted as the register writes them. They are the only public record of what actually changed between two versions.

Is SITXCCS007 on your scope?

This page is the register's record of one product. What it cannot tell you is whether SITXCCS007 sits on your own scope today, or what else on that scope has moved without anyone noticing. Enter your RTO number and we read every product on your live scope against training.gov.au and tell you which ones are superseded and which replacements the register flags not equivalent.

Public code, nothing else. We read your live scope from training.gov.au and answer here — nothing is stored unless you ask us to watch it.

Whether a supersession requires anything of you, and what, sits with you and your regulator. This page maps what the register records; it does not make that judgement. If the difference between an equivalent and a non-equivalent replacement is the question, we wrote it up in equivalent vs not equivalent.

Where SITXCCS007 is used

training.gov.au lists SITXCCS007 inside 15 training products, none of them current. Every one of them is below, with the register's own core or elective flag for SITXCCS007 in that product.

Products no longer current 15 listed

The register still records SITXCCS007 inside these, but it no longer recommends them as current. They are here because a scope history or an old enrolment can still point at them.

CodeTraining productTypeSITXCCS007 is
ACM30617Certificate III in Pet GroomingQualificationelective
ACM40617Certificate IV in Pet StylingQualificationelective
SIT40116Certificate IV in Travel and TourismQualificationcore
SIT40216Certificate IV in GuidingQualificationcore
SIT40316Certificate IV in Holiday Parks and ResortsQualificationelective
SIT40416Certificate IV in HospitalityQualificationcore
SIT40516Certificate IV in Commercial CookeryQualificationelective
SIT40616Certificate IV in Catering OperationsQualificationelective
SIT40716Certificate IV in PatisserieQualificationelective
SIT40816Certificate IV in Asian CookeryQualificationelective
Show the remaining 5 products no longer current
CodeTraining productTypeSITXCCS007 is
SIT50116Diploma of Travel and Tourism ManagementQualificationcore
SIT50316Diploma of Event ManagementQualificationcore
SIT50416Diploma of Hospitality ManagementQualificationcore
SIT60116Advanced Diploma of Travel and Tourism ManagementQualificationcore
SITSS00035Customer Service ManagementSkill setelective

Source: this product on training.gov.au, Australia's national training register — or go straight to the units it requires. The rule itself is item 14 of F2025L00355, and ASQA publishes the extensions it has granted. Read on 28 August 2026 UTC. Every code, title, date, status and equivalence flag on this page is the register's; nothing here is estimated or inferred, and where the register publishes nothing we say so.

Every SIT training product on the register · Search all training products

Is SITXCCS007 still on your scope? Type your RTO code and get the free breakdown — every superseded product on your live scope, and whether the register flags each replacement equivalent.

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