TLI22315 Certificate II in Rail Customer Service

Supersededtraining.gov.au: supersededEquivalent

The currency period for TLI22315 ended on 2 July 2018 — 8 years ago. It names one replacement below, with the equivalence it declares for each.

Transition clockOpen for new enrolmentsClosing to new enrolments soonClosed to new enrolments

For an RTO registered by ASQA, new enrolments are not permitted today, unless ASQA has approved otherwise — for your organisation, for a class of RTOs, or for all RTOs. The one-year point this rule counts from — one year from the date the replacement was included on the National Register — fell earlier, on 4 July 2019. That date is arithmetic, not a day on which this instrument prohibited anything: s 14(1)(a)(i) of the National Vocational Education and Training Regulator (Compliance Standards for NVR Registered Training Organisations and Fit and Proper Person Requirements) Instrument 2025 (F2025L00355) commenced on 1 July 2025 and imposes nothing before then. RTOs registered by VRQA in Victoria or by the TAC in Western Australia are not covered by it.

Learners already enrolled have no fixed deadline: they complete the product and are issued their AQF certification, or transfer to the replacement, in a timely manner (ASQA guidance, read live 25 August 2026).

A second obligation follows from the same fact: under s 7(2)(c) of the same instrument, advertising may refer to a superseded product only while it is on scope and new enrolments are permitted. For an RTO registered by ASQA, new enrolments in this product are not permitted today, so a course page advertising it is not permitted either — and if ASQA approves a later enrolment date, that moves with it.

Sector-wide: the item 14 cut-off, measured across every live scope · the repealed 12-month rule

Product type
Qualification
Training package
TLI — Transport and Logistics Training Package
Currency period ends
2 July 2018
Latest release
Release 1 · 19 October 2015
Supersedes
TLI22313
Superseded by
TLI22318 equivalent

Where the register points next

Each step below is one supersession training.gov.au publishes between two products. The label on the rail is the equivalence the register declares for that step — not our reading of it.

  1. TLI22315Superseded — equivalentCertificate II in Rail Customer Service
  2. equivalent
  3. TLI22318Superseded — not equivalentCertificate II in Rail Customer Service
  4. not equivalent
  5. TLI22321CurrentCertificate II in Rail Customer Service

What the register says changed

These are the mapping notes training.gov.au attaches to each supersession, quoted as the register writes them. They are the only public record of what actually changed between two versions.

  • TLI22313TLI22315equivalent18 October 2015

    Updated to align with the Standards for Training Packages.

  • TLI22315TLI22318equivalent3 July 2018

    The register records this supersession but attaches no note on what changed.

Official documents on the register

What training.gov.au lists for TLI22315 and for its training package TLI (release 16.0), with the name and date the register publishes for each file. We link them; we have not read them, and nothing on this page is taken from their contents.

Is TLI22315 on your scope?

This page is the register's record of one product. What it cannot tell you is whether TLI22315 sits on your own scope today, or what else on that scope has moved without anyone noticing. Enter your RTO number and we read every product on your live scope against training.gov.au and tell you which ones are superseded and which replacements the register flags not equivalent.

Public code, nothing else. We read your live scope from training.gov.au and answer here — we keep neither the code nor the answer; what remains is the two-minute abuse counter described on our privacy page.

Whether a supersession requires anything of you, and what, sits with you and your regulator. This page maps what the register records; it does not make that judgement. If the difference between an equivalent and a non-equivalent replacement is the question, we wrote it up in equivalent vs not equivalent.

What TLI22315 is made of

training.gov.au lists 32 units for TLI22315: 8 core and 24 elective. The register does not publish a completion rule in units for this product, so we do not state one. How many of the electives are required is in the packaging rules on training.gov.au.

Core units 8 listed

CodeUnitIn this product
TLIB3118Apply awareness of railway fundamentalscurrent
TLIE1003Participate in basic workplace communicationcurrent
TLIE2007Use communications systemscurrent
TLIE2008Process workplace documentationnot current
TLIF1001Follow work health and safety proceduresnot current
TLIG1001Work effectively with othersnot current
TLII2020Provide assistance to customers with specific needsnot current
TLII3022Provide customer service in rail operationscurrent

Elective units 24 listed

CodeUnitIn this product
BSBCUS201Deliver a service to customersnot current
CHCCCS020Respond effectively to behaviours of concerncurrent
HLTAID002Provide basic emergency life supportnot current
HLTAID003Provide first aidnot current
SITHFAB201Provide responsible service of alcoholnot current
SITXFSA101Use hygienic practices for food safetynot current
TLIB1024Clean transportation units and facilities for passenger usenot current
TLIC2078Identify and respond to signals and trackside signsnot current
TLID1001Shift materials safely using manual handling methodsnot current
TLIE1005Carry out basic workplace calculationsnot current
TLIF2006Apply accident-emergency procedurescurrent
TLIF2010Apply fatigue management strategiescurrent
TLIF2018Operate firefighting equipmentcurrent
TLIF2062Apply awareness of safeworking rules and regulationscurrent
TLIF2080Safely access the rail corridornot current
TLIG2007Work in a socially diverse environmentcurrent
TLIK2003Apply keyboard skillscurrent
TLIK2010Use infotechnology devices in the workplacecurrent
TLIL2048Prepare for train departurecurrent
TLIO2011Provide revenue protection measuresnot current
TLIP2038Conduct, balance and secure financial transactionsnot current
TLIP2039Ensure the confidentiality, privacy and security of customer informationnot current
TLIP3034Advise on and construct fares for customersnot current
TLIU2012Participate in environmentally sustainable work practicescurrent

Core and elective are the register's own flags on the unit grid of the release read here. "Not current" means training.gov.au no longer recommends that unit for use inside this product — it does not say anything about the product itself.

Source: this product on training.gov.au, Australia's national training register — or go straight to the units it requires. The rule itself is item 14 of F2025L00355, and ASQA publishes the extensions it has granted. Read on 14 October 2026 UTC. Every code, title, date, status and equivalence flag on this page is the register's; nothing here is estimated or inferred, and where the register publishes nothing we say so.

Every TLI training product on the register · Search all training products

Take this with you — one email with this page's clock as the register states it today. Nothing scheduled after it.

No account, no card. Your address gets this one email — no list, no marketing. Cutoff alerts only ever come from a watch you start yourself — the box just records your yes now — and every alert has a one-click stop.

Is TLI22315 still on your scope? Type your RTO code and get the free breakdown — every superseded product on your live scope, and whether the register flags each replacement equivalent.

No account, no card. We never ask for anything about your learners. Your address gets this one report — no list, no marketing — and the scope watch only if you tick the box, with one click to stop it.