BSBCCO201A Action customer contact

Supersededtraining.gov.au: supersededNonEquivalent

The currency period for BSBCCO201A ended on 26 November 2011 — 14 years ago. It names one replacement below, with the equivalence it declares for each.

Transition clockClosed to new enrolments

New enrolments are not permitted from 28 November 2012 — one year from the date the replacement was included on the National Register (s 14(1)(a)(i) of the National VET Regulator (Compliance Standards for NVR RTOs and Fit and Proper Person Requirements) Instrument 2025 (F2025L00355, in force 1 July 2025)), or from a later date if ASQA has approved otherwise for your organisation.

Learners already enrolled have no fixed deadline: they complete the product and are issued their AQF certification, or transfer to the replacement, in a timely manner (ASQA guidance, read live 25 August 2026).

The same date closes a second obligation: under s 7(2)(c) of the same instrument, advertising may refer to a superseded product only while it is on scope and new enrolments are permitted. When enrolments stop, the course page advertising it stops being permitted too — and if ASQA approves a later enrolment date, that moves with it.

Sector-wide: the item 14 cut-off, measured across every live scope · the repealed 12-month rule

Product type
Unit of competency
Training package
BSB07 — Business Services Training Package
Currency period ends
26 November 2011
Latest release
Release 1 · 10 March 2009
Supersedes
nothing — no earlier product listed
Superseded by
BSBCCO203A not equivalent

Where the register points next

Each step below is one supersession training.gov.au publishes between two products. The label on the rail is the equivalence the register declares for that step — not our reading of it.

  1. BSBCCO201ASuperseded — not equivalentAction customer contact
  2. not equivalent
  3. BSBCCO203ASuperseded — equivalentConduct customer contact
  4. equivalent
  5. BSBCUE203Superseded — not equivalentConduct customer engagement
  6. not equivalent
  7. BSBOPS202CurrentEngage with customers

What the register says changed

These are the mapping notes training.gov.au attaches to each supersession, quoted as the register writes them. They are the only public record of what actually changed between two versions.

  • BSBCCO201ABSBCCO203Anot equivalent27 November 2011

    This unit replaces BSBCCO201A Action customer contact. New unit. Supersedes BSBCCO201A. Escalating enquiries and KPIs incorporated into the performance criteria. Use of multichannel communication systems emphasised in the performance criteria and range statement. Outcomes deemed NOT equivalent.

Is BSBCCO201A on your scope?

This page is the register's record of one product. What it cannot tell you is whether BSBCCO201A sits on your own scope today, or what else on that scope has moved without anyone noticing. Enter your RTO number and we read every product on your live scope against training.gov.au and tell you which ones are superseded and which replacements the register flags not equivalent.

Public code, nothing else. We read your live scope from training.gov.au and answer here — nothing is stored unless you ask us to watch it.

Whether a supersession requires anything of you, and what, sits with you and your regulator. This page maps what the register records; it does not make that judgement. If the difference between an equivalent and a non-equivalent replacement is the question, we wrote it up in equivalent vs not equivalent.

Where BSBCCO201A is used

training.gov.au lists BSBCCO201A inside 11 training products, none of them current. Every one of them is below, with the register's own core or elective flag for BSBCCO201A in that product.

Products no longer current 11 listed

The register still records BSBCCO201A inside these, but it no longer recommends them as current. They are here because a scope history or an old enrolment can still point at them.

CodeTraining productTypeBSBCCO201A is
BSB20207Certificate II in Customer ContactQualificationelective
BSBSS00002Basic Contact Centre Operations Skill SetSkill setelective
CUV40411Certificate IV in Photo ImagingQualificationelective
FNS30110Certificate III in Financial ServicesQualificationelective
FNS30111Certificate III in Financial ServicesQualificationelective
FNS30510Certificate III in General InsuranceQualificationelective
FNS30511Certificate III in General InsuranceQualificationelective
FNS30710Certificate III in Life insuranceQualificationelective
FNS40110Certificate IV in Credit ManagementQualificationelective
FNS40111Certificate IV in Credit ManagementQualificationelective
Show the remaining 1 product no longer current
CodeTraining productTypeBSBCCO201A is
ICP50310Diploma of Printing and Graphic Arts (Printing)Qualificationelective

Source: this product on training.gov.au, Australia's national training register — or go straight to the units it requires. The rule itself is item 14 of F2025L00355, and ASQA publishes the extensions it has granted. Read on 28 August 2026 UTC. Every code, title, date, status and equivalence flag on this page is the register's; nothing here is estimated or inferred, and where the register publishes nothing we say so.

Every BSB training product on the register · Search all training products

Is BSBCCO201A still on your scope? Type your RTO code and get the free breakdown — every superseded product on your live scope, and whether the register flags each replacement equivalent.

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