When must new enrolments into BSB20207 stop?

New enrolments are not permitted from 28 November 2012 — one year from the date the replacement was included on the National Register (s 14(1)(a)(i) of the National VET Regulator (Compliance Standards for NVR RTOs and Fit and Proper Person Requirements) Instrument 2025 (F2025L00355, in force 1 July 2025)), or from a later date if ASQA has approved otherwise for your organisation.

Is there a deadline for learners already enrolled in BSB20207?

Learners already enrolled have no fixed deadline: they complete the product and are issued their AQF certification, or transfer to the replacement, in a timely manner (ASQA guidance, read live 25 August 2026).

BSB20207 Certificate II in Customer Contact

Where the register points next

Each step below is one supersession training.gov.au publishes between two products. The label on the rail is the equivalence the register declares for that step — not our reading of it.

BSB20207Superseded — not equivalentCertificate II in Customer Contact
not equivalent
BSB20211Superseded — equivalentCertificate II in Customer Contact
equivalent
BSB20215Superseded — not equivalentCertificate II in Customer Engagement
not equivalent
BSB20120CurrentCertificate II in Workplace Skills

What the register says changed

These are the mapping notes training.gov.au attaches to each supersession, quoted as the register writes them. They are the only public record of what actually changed between two versions.

BSB20207BSB20211not equivalent27 November 2011
This qualification replaces BSB20207 Certificate II in Customer Contact. Qualification updated. Total number of units reduced from 10 to 9 and core and elective units updated. Removal of management and sales units from the electives list and units incorporated for outbound customer contact and for product knowledge for customer service operations. Outcomes deemed NOT equivalent.

Is BSB20207 on your scope?

This page is the register's record of one product. What it cannot tell you is whether BSB20207 sits on your own scope today, or what else on that scope has moved without anyone noticing. Enter your RTO number and we read every product on your live scope against training.gov.au and tell you which ones are superseded and which replacements the register flags not equivalent.

Whether a supersession requires anything of you, and what, sits with you and your regulator. This page maps what the register records; it does not make that judgement. If the difference between an equivalent and a non-equivalent replacement is the question, we wrote it up in equivalent vs not equivalent.

What BSB20207 is made of

training.gov.au lists 26 units for BSB20207. It does not mark them core or elective: the unit grid records N/A for every one of them. The register does not publish a completion rule in units for this product, so we do not state one. What it takes to complete the product is in the packaging rules on training.gov.au.

Units listed 26 listed

Code	Unit	Core or elective	In this product
BSBCCO201A	Action customer contact	`N/A`	not current
BSBCCO202A	Conduct data collection	`N/A`	not current
BSBCCO301A	Use multiple information systems	`N/A`	not current
BSBCCO302A	Deploy customer service field staff	`N/A`	not current
BSBCCO303A	Conduct a telemarketing campaign	`N/A`	not current
BSBCCO304A	Provide sales solutions to customers	`N/A`	not current
BSBCCO305A	Process credit applications	`N/A`	not current
BSBCCO306A	Process complex accounts	`N/A`	not current
BSBCMM201A	Communicate in the workplace	`N/A`	not current
BSBCMM301A	Process customer complaints	`N/A`	not current
BSBCUS301A	Deliver and monitor a service to customers	`N/A`	not current
BSBIND101A	Work effectively in a contact centre environment	`N/A`	not current
BSBITU101A	Operate a personal computer	`N/A`	not current
BSBLED301A	Undertake e-learning	`N/A`	not current
BSBMGT402A	Implement operational plan	`N/A`	not current
BSBOHS201A	Participate in OHS processes	`N/A`	not current
BSBPRO301A	Recommend products and services	`N/A`	not current
BSBSLS407A	Identify and plan sales prospects	`N/A`	not current
BSBSLS408A	Present, secure and support sales solutions	`N/A`	not current
BSBSUS201A	Participate in environmentally sustainable work practices	`N/A`	not current
BSBWOR201A	Manage personal stress in the workplace	`N/A`	not current
BSBWOR203A	Work effectively with others	`N/A`	not current
BSBWOR301A	Organise personal work priorities and development	`N/A`	not current
FNSICSAM301B	Identify opportunities for cross selling products and services	`N/A`	not current
ICAU1133B	Send and retrieve information using web browsers and email	`N/A`	not current
ICAU2006B	Operate computing packages	`N/A`	not current

The register publishes this unit grid without a core or elective flag, so this page does not split it into core and elective. "Not current" means training.gov.au no longer recommends that unit for use inside this product — it does not say anything about the product itself.

Source: this product on training.gov.au, Australia's national training register — or go straight to the units it requires. The rule itself is item 14 of F2025L00355, and ASQA publishes the extensions it has granted. Read on 28 August 2026 UTC. Every code, title, date, status and equivalence flag on this page is the register's; nothing here is estimated or inferred, and where the register publishes nothing we say so.

Every BSB training product on the register · Search all training products

Is BSB20207 still on your scope? Type your RTO code and get the free breakdown — every superseded product on your live scope, and whether the register flags each replacement equivalent.

Also watch that scope — email me when something on it is approaching the date new enrolments stop, or when the register changes what you have to do. Free forever, one click to stop.

No account, no card. We never ask for anything about your learners. Your address gets this one report — no list, no marketing — and the scope watch only if you tick the box, with one click to stop it.