Where the register points next
Each step below is one supersession training.gov.au publishes between two products. The label on the rail is the equivalence the register declares for that step — not our reading of it.
What the register says changed
These are the mapping notes training.gov.au attaches to each supersession, quoted as the register writes them. They are the only public record of what actually changed between two versions.
Is FNS42020 on your scope?
This page is the register's record of one product. What it cannot tell you is whether FNS42020 sits on your own scope today, or what else on that scope has moved without anyone noticing. Enter your RTO number and we read every product on your live scope against training.gov.au and tell you which ones are superseded and which replacements the register flags not equivalent.
Whether a supersession requires anything of you, and what, sits with you and your regulator. This page maps what the register records; it does not make that judgement. If the difference between an equivalent and a non-equivalent replacement is the question, we wrote it up in equivalent vs not equivalent.
What FNS42020 is made of
training.gov.au lists 29 units for FNS42020: 5 core and 24 elective. The register does not publish a completion rule in units for this product, so we do not state one. How many of the electives are required is in the packaging rules on training.gov.au.
Core units 5 listed
| Code | Unit | In this product |
|---|---|---|
| BSBCUS403 | Implement customer service standards | !not current |
| FNSINC402 | Develop and maintain in-depth knowledge of products and services used by an organisation or sector | !not current |
| FNSINC411 | Conduct work according to professional practices in the financial services industry | ●current |
| FNSINC503 | Identify situations requiring complex ethical decision making | !not current |
| FNSRSK411 | Apply risk management strategies to own work | ●current |
Elective units 24 listed
| Code | Unit | In this product |
|---|---|---|
| BSBCUE301 | Use multiple information systems | !not current |
| BSBCUE407 | Administer customer engagement technology | !not current |
| BSBCUS301 | Deliver and monitor a service to customers | !not current |
| BSBCUS401 | Coordinate implementation of customer service strategies | !not current |
| BSBMGT405 | Provide personal leadership | !not current |
| BSBSMB407 | Manage a small team | !not current |
| BSBWOR501 | Manage personal work priorities and professional development | !not current |
| FNSBNK401 | Coordinate a small business customer portfolio | !not current |
| FNSBNK403 | Provide services in a Business Transaction Centre | !not current |
| FNSBNK414 | Promote mobile banking services | ●current |
| FNSBNK415 | Provide mobile banking sales and services | ●current |
| FNSBNK416 | Manage mobile lending services | ●current |
| FNSCRD401 | Assess credit applications | ●current |
| FNSCRD402 | Establish and maintain appropriate security | !not current |
| FNSCRD503 | Promote understanding of the role and effective use of consumer credit | !not current |
| FNSCUS402 | Resolve disputes | !not current |
| FNSFLT501 | Assist customers to budget and manage own finances | !not current |
| FNSFMB402 | Identify client needs for broking services | !not current |
| FNSFMB403 | Present broking options to client | !not current |
| FNSINC504 | Apply ethical frameworks and principles to make and act upon decisions | !not current |
| FNSMCA402 | Initiate legal recovery of debts | !not current |
| FNSSAM401 | Sell financial products and services | !not current |
| FNSSAM402 | Implement a sales plan | !not current |
| FNSSAM403 | Prospect for new clients | !not current |
Core and elective are the register's own flags on the unit grid of the release read here. "Not current" means training.gov.au no longer recommends that unit for use inside this product — it does not say anything about the product itself.
Source: this product on training.gov.au, Australia's national training register — or go straight to the units it requires. The rule itself is item 14 of F2025L00355, and ASQA publishes the extensions it has granted. Read on 28 August 2026 UTC. Every code, title, date, status and equivalence flag on this page is the register's; nothing here is estimated or inferred, and where the register publishes nothing we say so.
Every FNS training product on the register · Search all training products
Is FNS42020 still on your scope? Type your RTO code and get the free breakdown — every superseded product on your live scope, and whether the register flags each replacement equivalent.
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