BSBCUS401 Coordinate implementation of customer service strategies

Supersededtraining.gov.au: supersededEquivalent

The currency period for BSBCUS401 ended on 17 October 2020 — 5 years ago. It names one replacement below, with the equivalence it declares for each.

Transition clockClosed to new enrolments

New enrolments are not permitted from 19 October 2021 — one year from the date the replacement was included on the National Register (s 14(1)(a)(i) of the National VET Regulator (Compliance Standards for NVR RTOs and Fit and Proper Person Requirements) Instrument 2025 (F2025L00355, in force 1 July 2025)), or from a later date if ASQA has approved otherwise for your organisation.

Learners already enrolled have no fixed deadline: they complete the product and are issued their AQF certification, or transfer to the replacement, in a timely manner (ASQA guidance, read live 25 August 2026).

The same date closes a second obligation: under s 7(2)(c) of the same instrument, advertising may refer to a superseded product only while it is on scope and new enrolments are permitted. When enrolments stop, the course page advertising it stops being permitted too — and if ASQA approves a later enrolment date, that moves with it.

Sector-wide: the item 14 cut-off, measured across every live scope · the repealed 12-month rule

Product type
Unit of competency
Training package
BSB — Business Services Training Package
Currency period ends
17 October 2020
Latest release
Release 2 · 14 January 2016 · 2 releases in all
Supersedes
BSBCUS401B
Superseded by
BSBOPS404 equivalent

Where the register points next

Each step below is one supersession training.gov.au publishes between two products. The label on the rail is the equivalence the register declares for that step — not our reading of it.

  1. BSBCUS401Superseded — equivalentCoordinate implementation of customer service strategies
  2. equivalent
  3. BSBOPS404CurrentImplement customer service strategies

What the register says changed

These are the mapping notes training.gov.au attaches to each supersession, quoted as the register writes them. They are the only public record of what actually changed between two versions.

  • BSBCUS401BBSBCUS401equivalent24 March 2015

    Updated to meet Standards for Training Packages

  • BSBCUS401BSBOPS404equivalent18 October 2020

    The register records this supersession but attaches no note on what changed.

Is BSBCUS401 on your scope?

This page is the register's record of one product. What it cannot tell you is whether BSBCUS401 sits on your own scope today, or what else on that scope has moved without anyone noticing. Enter your RTO number and we read every product on your live scope against training.gov.au and tell you which ones are superseded and which replacements the register flags not equivalent.

Public code, nothing else. We read your live scope from training.gov.au and answer here — nothing is stored unless you ask us to watch it.

Whether a supersession requires anything of you, and what, sits with you and your regulator. This page maps what the register records; it does not make that judgement. If the difference between an equivalent and a non-equivalent replacement is the question, we wrote it up in equivalent vs not equivalent.

Where BSBCUS401 is used

training.gov.au lists BSBCUS401 inside 63 training products, 9 of them current. Every one of them is below, with the register's own core or elective flag for BSBCUS401 in that product.

Current products 9 listed

CodeTraining productTypeBSBCUS401 is
CPP40719Certificate IV in Security ManagementQualificationelective
CPP40919Certificate IV in Waste ManagementQualificationelective
CPP41519Certificate IV in Security Risk AnalysisQualificationelective
FNS41820Certificate IV in Financial ServicesQualificationelective
ICP40120Certificate IV in Printing and Graphic Arts ManagementQualificationelective
ICP50120Diploma of Printing and Graphic Arts Business ManagementQualificationelective
RII40920Certificate IV in Drilling OperationsQualificationelective
SIR40116Certificate IV in Community PharmacyQualificationelective
SIR40316Certificate IV in Retail ManagementQualificationelective

Products no longer current 54 listed

The register still records BSBCUS401 inside these, but it no longer recommends them as current. They are here because a scope history or an old enrolment can still point at them.

CodeTraining productTypeBSBCUS401 is
BSB40115Certificate IV in AdvertisingQualificationelective
BSB40215Certificate IV in BusinessQualificationelective
BSB40315Certificate IV in Customer EngagementQualificationcore
BSB40415Certificate IV in Small Business ManagementQualificationelective
BSB40515Certificate IV in Business AdministrationQualificationelective
BSB40615Certificate IV in Business SalesQualificationelective
BSB40715Certificate IV in FranchisingQualificationelective
BSB41115Certificate IV in International TradeQualificationelective
BSB41615Certificate IV in PurchasingQualificationelective
BSB41715Certificate IV in RecordkeepingQualificationelective
Show the remaining 44 products no longer current
CodeTraining productTypeBSBCUS401 is
BSB42015Certificate IV in Leadership and ManagementQualificationelective
BSB42415Certificate IV in Marketing and CommunicationQualificationelective
BSB42515Certificate IV in Small Business ManagementQualificationelective
BSB42518Certificate IV in Small Business ManagementQualificationelective
BSB42615Certificate IV in New Small BusinessQualificationelective
BSB42618Certificate IV in New Small BusinessQualificationelective
CPP40507Certificate IV in Property Services (Business Broking)Qualificationelective
CPP40707Certificate IV in Security and Risk ManagementQualificationelective
CUA40915Certificate IV in Music IndustryQualificationelective
FBP40217Certificate IV in BakingQualificationelective
FNS41415Certificate IV in General InsuranceQualificationelective
FNS41715Certificate IV in Insurance BrokingQualificationelective
FNS41815Certificate IV in Financial ServicesQualificationelective
FNS42015Certificate IV in Banking ServicesQualificationelective
FNS42020Certificate IV in Banking ServicesQualificationelective
FWP40116Certificate IV in Forest OperationsQualificationelective
FWP40216Certificate IV in Timber ProcessingQualificationelective
FWP40316Certificate IV in Timber Truss and Frame ManufactureQualificationelective
FWP40416Certificate IV in Timber Truss and Frame DesignQualificationelective
HLT47315Certificate IV in Health AdministrationQualificationelective
ICP40115Certificate IV in Printing and Graphic ArtsQualificationelective
ICP40515Certificate IV in Printing and Graphic Arts (Mail House)Qualificationelective
ICP50115Diploma of Printing and Graphic ArtsQualificationelective
NWP40515Certificate IV in Water Industry OperationsQualificationelective
NWP40615Certificate IV in Water Industry TreatmentQualificationelective
RII40115Certificate IV in Surface Extraction OperationsQualificationelective
RII40215Certificate IV in Surface Coal Mining (Open Cut Examiner)Qualificationelective
RII40220Certificate IV in Surface Coal Mining (Open Cut Examiner)Qualificationelective
RII40415Certificate IV in Underground Coal OperationsQualificationelective
RII40420Certificate IV in Underground Coal OperationsQualificationelective
RII40515Certificate IV in Resource ProcessingQualificationelective
RII40715Certificate IV in Civil Construction SupervisionQualificationelective
RII40915Certificate IV in Drilling OperationsQualificationelective
RII41115Certificate IV in Drilling Oil & Gas (On shore)Qualificationelective
RII41120Certificate IV in Drilling Oil & Gas (Onshore)Qualificationelective
TLI40319Certificate IV in LogisticsQualificationelective
TLI42016Certificate IV in LogisticsQualificationelective
UEE43220Certificate IV in Industrial Automation and ControlQualificationelective
UEG40118Certificate IV in Gas Supply Industry OperationsQualificationelective
UEP40118Certificate IV in ESI Generation - Systems OperationsQualificationelective
UEP40218Certificate IV in ESI Generation - OperationsQualificationelective
UEP40318Certificate IV in ESI Generation Maintenance - Electrical ElectronicsQualificationelective
UEP40418Certificate IV in ESI Generation Maintenance (Fabrication)Qualificationelective
UEP40518Certificate IV in ESI Generation Maintenance (Mechanical)Qualificationelective

Source: this product on training.gov.au, Australia's national training register — or go straight to the units it requires. The rule itself is item 14 of F2025L00355, and ASQA publishes the extensions it has granted. Read on 28 August 2026 UTC. Every code, title, date, status and equivalence flag on this page is the register's; nothing here is estimated or inferred, and where the register publishes nothing we say so.

Every BSB training product on the register · Search all training products

Is BSBCUS401 still on your scope? Type your RTO code and get the free breakdown — every superseded product on your live scope, and whether the register flags each replacement equivalent.

No account, no card. We never ask for anything about your learners. Your address gets this one report — no list, no marketing — and the scope watch only if you tick the box, with one click to stop it.