BSBOPS404 Implement customer service strategies

Currenttraining.gov.au: current

Australia's national training register lists BSBOPS404 as current. It publishes no end date for the currency period.

Product type
Unit of competency
Training package
BSB — Business Services Training Package
Currency period ends
no end date published
Latest release
Release 1 · 19 October 2020
Superseded by
nothing — no replacement listed

Where the register points next

training.gov.au points at nothing after BSBOPS404: it is the current product, and no replacement is listed.

What the register says changed

These are the mapping notes training.gov.au attaches to each supersession, quoted as the register writes them. They are the only public record of what actually changed between two versions.

  • BSBCUS401BSBOPS404equivalent18 October 2020

    The register records this supersession but attaches no note on what changed.

  • BSBCUS402BSBOPS404not equivalent18 October 2020

    The register records this supersession but attaches no note on what changed.

  • BSBCUS403BSBOPS404not equivalent18 October 2020

    The register records this supersession but attaches no note on what changed.

  • BSBSLS408BSBOPS404not equivalent18 October 2020

    The register records this supersession but attaches no note on what changed.

Is BSBOPS404 on your scope?

This page is the register's record of one product. What it cannot tell you is whether BSBOPS404 sits on your own scope today, or what else on that scope has moved without anyone noticing. Enter your RTO number and we read every product on your live scope against training.gov.au and tell you which ones are superseded and which replacements the register flags not equivalent.

Public code, nothing else. We read your live scope from training.gov.au and answer here — nothing is stored unless you ask us to watch it.

Whether a supersession requires anything of you, and what, sits with you and your regulator. This page maps what the register records; it does not make that judgement. If the difference between an equivalent and a non-equivalent replacement is the question, we wrote it up in equivalent vs not equivalent.

Where BSBOPS404 is used

training.gov.au lists BSBOPS404 inside 74 training products, 60 of them current. Every one of them is below, with the register's own core or elective flag for BSBOPS404 in that product.

Current products 60 listed

CodeTraining productTypeBSBOPS404 is
ACM30122Certificate III in Animal Care ServicesQualificationelective
ACM40222Certificate IV in Animal Facility ManagementQualificationelective
ACM40322Certificate IV in Animal Behaviour and TrainingQualificationelective
AMP40222Certificate IV in Meat ProcessingQualificationelective
AUR31026Certificate III in Automotive SalesQualificationelective
BSB40120Certificate IV in BusinessQualificationelective
BSB40320Certificate IV in Entrepreneurship and New BusinessQualificationelective
BSB40520Certificate IV in Leadership and ManagementQualificationelective
BSB40720Certificate IV in Library and Information ServicesQualificationcore
BSB40820Certificate IV in Marketing and CommunicationQualificationelective
BSB50120Diploma of BusinessQualificationelective
BSB50520Diploma of Library and Information ServicesQualificationelective
BSBSS00127Contact Centre Team Manager Skill SetSkill setelective
CPC50520Diploma of Fire Systems DesignQualificationelective
CPP40521Certificate IV in Strata Community ManagementQualificationcore
CPP40719Certificate IV in Security ManagementQualificationelective
CPP40919Certificate IV in Waste ManagementQualificationelective
CPP41126Certificate IV in Home Energy Efficiency and SustainabilityQualificationelective
CPP41519Certificate IV in Security Risk AnalysisQualificationelective
CUA40725Certificate IV in DesignQualificationelective
CUA40920Certificate IV in MusicQualificationelective
DEF40520Certificate IV in Simulator MaintenanceQualificationelective
FBP40221Certificate IV in BakingQualificationelective
FNS30220Certificate III in Personal Injury ManagementQualificationelective
FNS40122Certificate IV in Credit ManagementQualificationelective
Show the remaining 35 current products
CodeTraining productTypeBSBOPS404 is
FNS40222Certificate IV in Accounting and BookkeepingQualificationelective
FNS40821Certificate IV in Finance and Mortgage BrokingQualificationelective
FNS40920Certificate IV in SuperannuationQualificationelective
FNS41422Certificate IV in General InsuranceQualificationelective
FNS41720Certificate IV in Insurance BrokingQualificationelective
FNS41820Certificate IV in Financial ServicesQualificationelective
FNS42022Certificate IV in Banking ServicesQualificationelective
FNS42222Certificate IV in Personal Trust AdministrationQualificationelective
FNS50422Diploma of Payroll ServicesQualificationelective
FNS51920Diploma of Personal Injury and Disability Insurance ManagementQualificationelective
FWP40420Certificate IV in Timber Systems DesignQualificationelective
HLT47321Certificate IV in Health AdministrationQualificationelective
HLT47825Certificate IV in Optical DispensingQualificationelective
HLT55118Diploma of Dental TechnologyQualificationelective
ICT41219Certificate IV in Telecommunications Engineering TechnologyQualificationelective
MEM40222Certificate IV in Boating ServicesQualificationelective
MSF40222Certificate IV in Furniture Design and ManufacturingQualificationelective
MSF40318Certificate IV in Kitchen and Bathroom DesignQualificationelective
MSF40422Certificate IV in Glass and GlazingQualificationcore
MSM41122Certificate IV in Recreational VehiclesQualificationcore
NWP40120Certificate IV in Water Industry OperationsQualificationelective
RII40120Certificate IV in Surface Extraction OperationsQualificationelective
RII40226Certificate IV in Surface Coal Mining (Open Cut Examiner)Qualificationelective
RII40426Certificate IV in Underground Coal OperationsQualificationelective
RII40520Certificate IV in Resource ProcessingQualificationelective
RII40720Certificate IV in Civil ConstructionQualificationelective
RII40920Certificate IV in Drilling OperationsQualificationelective
RII41126Certificate IV in Drilling Oil & Gas (Onshore)Qualificationelective
TLI40324Certificate IV in Supply Chain OperationsQualificationelective
UEE43225Certificate IV in Industrial Automation and ControlQualificationelective
UEG40222Certificate IV in Gas Supply Industry OperationsQualificationelective
UEP40122Certificate IV in ESI GenerationQualificationelective
UEP40322Certificate IV in ESI Generation Maintenance - Electrical ElectronicsQualificationelective
UEP40422Certificate IV in ESI Generation Maintenance (Fabrication)Qualificationelective
UEP40522Certificate IV in ESI Generation Maintenance (Mechanical)Qualificationelective

Products no longer current 14 listed

The register still records BSBOPS404 inside these, but it no longer recommends them as current. They are here because a scope history or an old enrolment can still point at them.

CodeTraining productTypeBSBOPS404 is
ACM30121Certificate III in Animal Care ServicesQualificationelective
ACM40221Certificate IV in Animal Facility ManagementQualificationelective
ACM40321Certificate IV in Animal Behaviour and TrainingQualificationelective
CUA40720Certificate IV in DesignQualificationelective
FNS40820Certificate IV in Finance and Mortgage BrokingQualificationelective
FNS41420Certificate IV in General InsuranceQualificationelective
FWP40116Certificate IV in Forest OperationsQualificationelective
FWP40216Certificate IV in Timber ProcessingQualificationelective
TLI40319Certificate IV in LogisticsQualificationelective
TLI40321Certificate IV in Supply Chain OperationsQualificationelective
Show the remaining 4 products no longer current
CodeTraining productTypeBSBOPS404 is
UEE43220Certificate IV in Industrial Automation and ControlQualificationelective
UEG40120Certificate IV in Gas Control OperationsQualificationelective
UEG40220Certificate IV in Gas Supply Industry OperationsQualificationelective
UEG40221Certificate IV in Gas Supply Industry OperationsQualificationelective

Source: this product on training.gov.au, Australia's national training register — or go straight to the units it requires. The rule itself is item 14 of F2025L00355, and ASQA publishes the extensions it has granted. Read on 28 August 2026 UTC. Every code, title, date, status and equivalence flag on this page is the register's; nothing here is estimated or inferred, and where the register publishes nothing we say so.

Every BSB training product on the register · Search all training products

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