BSBCUS402 Address customer needs

Supersededtraining.gov.au: supersededNonEquivalent

The currency period for BSBCUS402 ended on 17 October 2020 — 5 years ago. It names one replacement below, with the equivalence it declares for each.

Transition clockOpen for new enrolmentsClosing to new enrolments soonClosed to new enrolments

For an RTO registered by ASQA, new enrolments are not permitted today, unless ASQA has approved otherwise — for your organisation, for a class of RTOs, or for all RTOs. The one-year point this rule counts from — one year from the date the replacement was included on the National Register — fell earlier, on 19 October 2021. That date is arithmetic, not a day on which this instrument prohibited anything: s 14(1)(a)(i) of the National Vocational Education and Training Regulator (Compliance Standards for NVR Registered Training Organisations and Fit and Proper Person Requirements) Instrument 2025 (F2025L00355) commenced on 1 July 2025 and imposes nothing before then. RTOs registered by VRQA in Victoria or by the TAC in Western Australia are not covered by it.

Learners already enrolled have no fixed deadline: they complete the product and are issued their AQF certification, or transfer to the replacement, in a timely manner (ASQA guidance, read live 25 August 2026).

A second obligation follows from the same fact: under s 7(2)(c) of the same instrument, advertising may refer to a superseded product only while it is on scope and new enrolments are permitted. For an RTO registered by ASQA, new enrolments in this product are not permitted today, so a course page advertising it is not permitted either — and if ASQA approves a later enrolment date, that moves with it.

Sector-wide: the item 14 cut-off, measured across every live scope · the repealed 12-month rule

For an ASQA-registered RTO that does not already hold it, adding BSBOPS404 to scope is a change-of-scope application to ASQA, with a fee set by law: A$200 application fee + A$1,100 assessment fee per application (up to 5 VET courses and 50 units of competency). RTOs registered by a state regulator, and ASQA delegates, sit under other arrangements. Source: NVR Fees Determination 2026, F2026L00814, from 1 July 2026 · read 5 September 2026.

Product type
Unit of competency
Training package
BSB — Business Services Training Package
Currency period ends
17 October 2020
Latest release
Release 2 · 14 January 2016 · 2 releases in all
Supersedes
BSBCUS402B
Superseded by
BSBOPS404 not equivalent

Where the register points next

Each step below is one supersession training.gov.au publishes between two products. The label on the rail is the equivalence the register declares for that step — not our reading of it.

  1. BSBCUS402Superseded — not equivalentAddress customer needs
  2. not equivalent
  3. BSBOPS404CurrentImplement customer service strategies

What the register says changed

These are the mapping notes training.gov.au attaches to each supersession, quoted as the register writes them. They are the only public record of what actually changed between two versions.

  • BSBCUS402BBSBCUS402equivalent24 March 2015

    Updated to meet Standards for Training Packages

  • BSBCUS402BSBOPS404not equivalent18 October 2020

    The register records this supersession but attaches no note on what changed.

Official documents on the register

What training.gov.au lists for BSBCUS402 and for its training package BSB (release 8.1), with the name and date the register publishes for each file. We link them; we have not read them, and nothing on this page is taken from their contents.

Is BSBCUS402 on your scope?

This page is the register's record of one product. What it cannot tell you is whether BSBCUS402 sits on your own scope today, or what else on that scope has moved without anyone noticing. Enter your RTO number and we read every product on your live scope against training.gov.au and tell you which ones are superseded and which replacements the register flags not equivalent.

Public code, nothing else. We read your live scope from training.gov.au and answer here — we keep neither the code nor the answer; what remains is the two-minute abuse counter described on our privacy page.

Whether a supersession requires anything of you, and what, sits with you and your regulator. This page maps what the register records; it does not make that judgement. If the difference between an equivalent and a non-equivalent replacement is the question, we wrote it up in equivalent vs not equivalent.

Where BSBCUS402 is used

training.gov.au lists BSBCUS402 inside 40 training products, 4 of them current. Every one of them is below, with the register's own core or elective flag for BSBCUS402 in that product.

Current products 4 listed

CodeTraining productTypeBSBCUS402 is
CPP41319Certificate IV in Swimming Pool and Spa ServiceQualificationelective
ICT41219Certificate IV in Telecommunications Engineering TechnologyQualificationelective
MSF40222Certificate IV in Furniture Design and ManufacturingQualificationelective
MSF40318Certificate IV in Kitchen and Bathroom DesignQualificationelective

Products no longer current 36 listed

The register still records BSBCUS402 inside these, but it no longer recommends them as current. They are here because a scope history or an old enrolment can still point at them.

CodeTraining productTypeBSBCUS402 is
AMP40215Certificate IV in Meat Processing (General)Qualificationelective
AMP40315Certificate IV in Meat Processing (Leadership)Qualificationelective
BSB40115Certificate IV in AdvertisingQualificationelective
BSB40215Certificate IV in BusinessQualificationelective
BSB40315Certificate IV in Customer EngagementQualificationelective
BSB40415Certificate IV in Small Business ManagementQualificationelective
BSB40515Certificate IV in Business AdministrationQualificationelective
BSB40615Certificate IV in Business SalesQualificationelective
BSB40715Certificate IV in FranchisingQualificationelective
BSB41015Certificate IV in Human ResourcesQualificationelective
Show the remaining 26 products no longer current
CodeTraining productTypeBSBCUS402 is
BSB41115Certificate IV in International TradeQualificationelective
BSB41315Certificate IV in MarketingQualificationelective
BSB41615Certificate IV in PurchasingQualificationelective
BSB41715Certificate IV in RecordkeepingQualificationelective
BSB42015Certificate IV in Leadership and ManagementQualificationelective
BSB42515Certificate IV in Small Business ManagementQualificationelective
BSB42518Certificate IV in Small Business ManagementQualificationelective
BSB42615Certificate IV in New Small BusinessQualificationelective
BSB42618Certificate IV in New Small BusinessQualificationelective
CPC40408Certificate IV in Building and Construction (Sales)Qualificationelective
CPC50509Diploma of Fire Systems DesignQualificationelective
CPP41119Certificate IV in Home Energy Efficiency and SustainabilityQualificationelective
CUA40715Certificate IV in DesignQualificationelective
DEF43215Certificate IV in Simulator MaintenanceQualificationelective
FNS40715Certificate IV in Financial Practice SupportQualificationelective
FNS41315Certificate IV in Personal Trust AdministrationQualificationelective
FNS41815Certificate IV in Financial ServicesQualificationelective
FNS42215Certificate IV in Personal Trust AdministrationQualificationelective
FNS50417Diploma of Payroll ServicesQualificationelective
FWP30916Certificate III in Timber Truss and Frame Design and ManufactureQualificationelective
HLT47315Certificate IV in Health AdministrationQualificationelective
HLT47615Certificate IV in Cardiac TechnologyQualificationelective
ICT41215Certificate IV in Telecommunications Engineering TechnologyQualificationelective
MSF40313Certificate IV in Design of Kitchens, Bathrooms and Interior SpacesQualificationelective
MSF40413Certificate IV in Glass and GlazingQualificationelective
MSF40418Certificate IV in Glass and GlazingQualificationelective

Source: this product on training.gov.au, Australia's national training register — or go straight to the units it requires. The rule itself is item 14 of F2025L00355, and ASQA publishes the extensions it has granted. Read on 14 October 2026 UTC. Every code, title, date, status and equivalence flag on this page is the register's; nothing here is estimated or inferred, and where the register publishes nothing we say so.

Every BSB training product on the register · Search all training products

Take this with you — one email with this page's clock as the register states it today. Nothing scheduled after it.

No account, no card. Your address gets this one email — no list, no marketing. Cutoff alerts only ever come from a watch you start yourself — the box just records your yes now — and every alert has a one-click stop.

Is BSBCUS402 still on your scope? Type your RTO code and get the free breakdown — every superseded product on your live scope, and whether the register flags each replacement equivalent.

No account, no card. We never ask for anything about your learners. Your address gets this one report — no list, no marketing — and the scope watch only if you tick the box, with one click to stop it.