BSBCUS401B Coordinate implementation of customer service strategies

Supersededtraining.gov.au: supersededEquivalent

The currency period for BSBCUS401B ended on 23 March 2015 — 11 years ago. It names one replacement below, with the equivalence it declares for each.

Transition clockOpen for new enrolmentsClosing to new enrolments soonClosed to new enrolments

For an RTO registered by ASQA, new enrolments are not permitted today, unless ASQA has approved otherwise — for your organisation, for a class of RTOs, or for all RTOs. The one-year point this rule counts from — one year from the date the replacement was included on the National Register — fell earlier, on 25 March 2016. That date is arithmetic, not a day on which this instrument prohibited anything: s 14(1)(a)(i) of the National Vocational Education and Training Regulator (Compliance Standards for NVR Registered Training Organisations and Fit and Proper Person Requirements) Instrument 2025 (F2025L00355) commenced on 1 July 2025 and imposes nothing before then. RTOs registered by VRQA in Victoria or by the TAC in Western Australia are not covered by it.

Learners already enrolled have no fixed deadline: they complete the product and are issued their AQF certification, or transfer to the replacement, in a timely manner (ASQA guidance, read live 25 August 2026).

A second obligation follows from the same fact: under s 7(2)(c) of the same instrument, advertising may refer to a superseded product only while it is on scope and new enrolments are permitted. For an RTO registered by ASQA, new enrolments in this product are not permitted today, so a course page advertising it is not permitted either — and if ASQA approves a later enrolment date, that moves with it.

Sector-wide: the item 14 cut-off, measured across every live scope · the repealed 12-month rule

Product type
Unit of competency
Training package
BSB07 — Business Services Training Package
Currency period ends
23 March 2015
Latest release
Release 1 · 28 November 2011
Supersedes
BSBCUS401A
Superseded by
BSBCUS401 equivalent

Where the register points next

Each step below is one supersession training.gov.au publishes between two products. The label on the rail is the equivalence the register declares for that step — not our reading of it.

  1. BSBCUS401BSuperseded — equivalentCoordinate implementation of customer service strategies
  2. equivalent
  3. BSBCUS401Superseded — equivalentCoordinate implementation of customer service strategies
  4. equivalent
  5. BSBOPS404CurrentImplement customer service strategies

What the register says changed

These are the mapping notes training.gov.au attaches to each supersession, quoted as the register writes them. They are the only public record of what actually changed between two versions.

  • BSBCUS401ABSBCUS401Bequivalent27 November 2011

    This unit replaces BSBCUS401A Coordinate implementation of customer service strategies. Revised unit. Required skills updated to focus on learning and development practices and compliance with policy and procedures.

  • BSBCUS401BBSBCUS401equivalent24 March 2015

    Updated to meet Standards for Training Packages

Official documents on the register

What training.gov.au lists for BSBCUS401B and for its training package BSB07 (release 9.0), with the name and date the register publishes for each file. We link them; we have not read them, and nothing on this page is taken from their contents.

Is BSBCUS401B on your scope?

This page is the register's record of one product. What it cannot tell you is whether BSBCUS401B sits on your own scope today, or what else on that scope has moved without anyone noticing. Enter your RTO number and we read every product on your live scope against training.gov.au and tell you which ones are superseded and which replacements the register flags not equivalent.

Public code, nothing else. We read your live scope from training.gov.au and answer here — we keep neither the code nor the answer; what remains is the two-minute abuse counter described on our privacy page.

Whether a supersession requires anything of you, and what, sits with you and your regulator. This page maps what the register records; it does not make that judgement. If the difference between an equivalent and a non-equivalent replacement is the question, we wrote it up in equivalent vs not equivalent.

Where BSBCUS401B is used

training.gov.au lists BSBCUS401B inside 70 training products, none of them current. Every one of them is below, with the register's own core or elective flag for BSBCUS401B in that product.

Products no longer current 70 listed

The register still records BSBCUS401B inside these, but it no longer recommends them as current. They are here because a scope history or an old enrolment can still point at them.

CodeTraining productTypeBSBCUS401B is
BSB30211Certificate III in Customer ContactQualificationelective
BSB40107Certificate IV in AdvertisingQualificationelective
BSB40207Certificate IV in BusinessQualificationelective
BSB40212Certificate IV in BusinessQualificationelective
BSB40311Certificate IV in Customer ContactQualificationelective
BSB40312Certificate IV in Customer ContactQualificationcore
BSB40407Certificate IV in Small Business ManagementQualificationelective
BSB40507Certificate IV in Business AdministrationQualificationelective
BSB40610Certificate IV in Business SalesQualificationelective
BSB40707Certificate IV in FranchisingQualificationelective
Show the remaining 60 products no longer current
CodeTraining productTypeBSBCUS401B is
BSB40807Certificate IV in Frontline ManagementQualificationelective
BSB40812Certificate IV in Frontline ManagementQualificationelective
BSB41107Certificate IV in International TradeQualificationelective
BSB41407Certificate IV in Occupational Health and SafetyQualificationelective
BSB41607Certificate IV in PurchasingQualificationelective
BSB41707Certificate IV in RecordkeepingQualificationelective
BSB41807Certificate IV in Unionism and Industrial RelationsQualificationelective
FDF40811Certificate IV in Advanced BakingQualificationelective
FNS41011Certificate IV in Banking ServicesQualificationelective
FNS41411Certificate IV in General InsuranceQualificationelective
FNS41611Certificate IV in Loss AdjustingQualificationelective
FNS41811Certificate IV in Financial ServicesQualificationelective
FPI40111Certificate IV in Forest OperationsQualificationelective
FPI40211Certificate IV in Timber ProcessingQualificationelective
FPI40311Certificate IV in Timber Truss and Frame ManufactureQualificationelective
FPI40411Certificate IV in Timber Truss and Frame DesignQualificationelective
HLT43212Certificate IV in Health AdministrationQualificationelective
HLT43712Certificate IV in Optical TechnologyQualificationelective
HLT43812Certificate IV in Sterilisation ServicesQualificationelective
ICP40110Certificate IV in Printing and Graphic Arts (Graphic Pre-press)Qualificationelective
ICP40210Certificate IV in Printing and Graphic Arts (Multimedia)Qualificationelective
ICP40310Certificate IV in Printing and Graphic Arts (Printing)Qualificationelective
ICP40410Certificate IV in Printing and Graphic Arts (Print Finishing)Qualificationelective
ICP40510Certificate IV in Printing and Graphic Arts (Mail House)Qualificationelective
ICP40710Certificate IV in Printing and Graphic Arts (Process Leadership)Qualificationelective
ICP50210Diploma of Printing and Graphic Arts (Multimedia)Qualificationelective
ICP50410Diploma of Printing and Graphic Arts (Management/Sales)Qualificationelective
LMT40810Certificate IV in Laundry Operations and SupervisionQualificationelective
LMT41207Certificate IV in Fashion and Textiles MerchandisingQualificationelective
LMT50607Diploma of Fashion and Textiles MerchandisingQualificationelective
LMT60507Advanced Diploma of Fashion and Textiles MerchandisingQualificationelective
PSP42210Certificate IV in Government (Workplace Relations)Qualificationelective
PSP42212Certificate IV in Government (Workplace Relations)Qualificationelective
RGR40508Certificate IV in Racing Services (Racing Administration)Qualificationelective
RII40113Certificate IV in Surface Extraction OperationsQualificationelective
RII40213Certificate IV in Surface Coal Mining (Open Cut Examiner)Qualificationelective
RII40413Certificate IV in Underground Coal OperationsQualificationelective
RII40513Certificate IV in Resource ProcessingQualificationelective
RII40713Certificate IV in Civil Construction SupervisionQualificationelective
RII40913Certificate IV in Drilling OperationsQualificationelective
RII41113Certificate IV in Drilling Oil & Gas (On shore)Qualificationelective
SFI40111Certificate IV in AquacultureQualificationelective
SFI40211Certificate IV in Fishing OperationsQualificationelective
SFI40311Certificate IV in Seafood Industry (Environmental Management)Qualificationelective
SFI40511Certificate IV in Seafood ProcessingQualificationelective
SFI40611Certificate IV in Seafood Industry Sales and DistributionQualificationelective
SFI50411Diploma of Fisheries ComplianceQualificationelective
SIR40112Certificate IV in Community PharmacyQualificationelective
SIR40212Certificate IV in Retail ManagementQualificationelective
SIT30212Certificate III in TravelQualificationelective
TLI42010Certificate IV in LogisticsQualificationelective
UEE43211Certificate IV in Industrial Automation and ControlQualificationelective
UEE61111Advanced Diploma of Automated Systems Maintenance EngineeringQualificationelective
UEG40114Certificate IV in Gas Supply Industry OperationsQualificationelective
UEG40311Certificate IV in Gas Supply Industry OperationsQualificationelective
UEP40112Certificate IV in ESI Generation - Systems OperationsQualificationelective
UEP40212Certificate IV in ESI Generation - OperationsQualificationelective
UEP40312Certificate IV in ESI Generation Maintenance (Mechanical)Qualificationelective
UEP40412Certificate IV in ESI Generation Maintenance (Fabrication)Qualificationelective
UEP40512Certificate IV in ESI Generation Maintenance - Electrical ElectronicsQualificationelective

Source: this product on training.gov.au, Australia's national training register — or go straight to the units it requires. The rule itself is item 14 of F2025L00355, and ASQA publishes the extensions it has granted. Read on 14 October 2026 UTC. Every code, title, date, status and equivalence flag on this page is the register's; nothing here is estimated or inferred, and where the register publishes nothing we say so.

Every BSB training product on the register · Search all training products

Take this with you — one email with this page's clock as the register states it today. Nothing scheduled after it.

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Is BSBCUS401B still on your scope? Type your RTO code and get the free breakdown — every superseded product on your live scope, and whether the register flags each replacement equivalent.

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