When must new enrolments into BSB40311 stop?

New enrolments are not permitted from 18 December 2013 — one year from the date the replacement was included on the National Register (s 14(1)(a)(i) of the National VET Regulator (Compliance Standards for NVR RTOs and Fit and Proper Person Requirements) Instrument 2025 (F2025L00355, in force 1 July 2025)), or from a later date if ASQA has approved otherwise for your organisation.

Is there a deadline for learners already enrolled in BSB40311?

Learners already enrolled have no fixed deadline: they complete the product and are issued their AQF certification, or transfer to the replacement, in a timely manner (ASQA guidance, read live 25 August 2026).

BSB40311 Certificate IV in Customer Contact

Where the register points next

Each step below is one supersession training.gov.au publishes between two products. The label on the rail is the equivalence the register declares for that step — not our reading of it.

BSB40311Superseded — equivalentCertificate IV in Customer Contact
equivalent
BSB40312Superseded — equivalentCertificate IV in Customer Contact
equivalent
BSB40315Superseded — not equivalentCertificate IV in Customer Engagement
not equivalent
BSB40120CurrentCertificate IV in Business

What the register says changed

These are the mapping notes training.gov.au attaches to each supersession, quoted as the register writes them. They are the only public record of what actually changed between two versions.

BSB40307BSB40311equivalent27 November 2011
This qualification replaces BSB40307 Certificate IV in Customer Contact. Qualification updated. Number of core units reduced and revised to cover the training needs of inbound centres.
BSB40311BSB40312equivalent17 December 2012
Core unit BSBOHS407A Monitor a safe workplace replaced with BSBWHS401A Implement and monitor WHS policies, procedures and programs to meet legislative requirements - EQUIVALENT.

Is BSB40311 on your scope?

This page is the register's record of one product. What it cannot tell you is whether BSB40311 sits on your own scope today, or what else on that scope has moved without anyone noticing. Enter your RTO number and we read every product on your live scope against training.gov.au and tell you which ones are superseded and which replacements the register flags not equivalent.

Whether a supersession requires anything of you, and what, sits with you and your regulator. This page maps what the register records; it does not make that judgement. If the difference between an equivalent and a non-equivalent replacement is the question, we wrote it up in equivalent vs not equivalent.

What BSB40311 is made of

training.gov.au lists 34 units for BSB40311. It does not mark them core or elective: the unit grid records N/A for every one of them. The register does not publish a completion rule in units for this product, so we do not state one. What it takes to complete the product is in the packaging rules on training.gov.au.

Units listed 34 listed

Code	Unit	Core or elective	In this product
BSBCCO403A	Schedule customer contact activity	`N/A`	not current
BSBCCO404A	Collect, analyse and record information	`N/A`	not current
BSBCCO405A	Survey stakeholders to gather and record information	`N/A`	not current
BSBCCO406A	Run a multicentre	`N/A`	not current
BSBCCO407A	Administer customer contact technology	`N/A`	not current
BSBCOM401B	Organise and monitor the operation of compliance management system	`N/A`	not current
BSBCOM402B	Implement processes for the management of a breach in compliance requirements	`N/A`	not current
BSBCOM403B	Provide education and training on compliance requirements and systems	`N/A`	not current
BSBCOM404B	Promote and liaise on compliance requirements, systems and related issues	`N/A`	not current
BSBCUS401B	Coordinate implementation of customer service strategies	`N/A`	not current
BSBCUS402B	Address customer needs	`N/A`	not current
BSBCUS403B	Implement customer service standards	`N/A`	not current
BSBHRM402A	Recruit, select and induct staff	`N/A`	not current
BSBINM401A	IMPLEMENT WORKPLACE INFORMATION SYSTEM	`N/A`	not current
BSBINN301A	Promote innovation in a team environment	`N/A`	not current
BSBLED401A	Develop teams and individuals	`N/A`	not current
BSBLED501A	Develop a workplace learning environment	`N/A`	not current
BSBMGT401A	Show leadership in the workplace	`N/A`	not current
BSBMGT402A	Implement operational plan	`N/A`	not current
BSBMGT403A	Implement continuous improvement	`N/A`	not current
BSBMGT405A	Provide personal leadership	`N/A`	not current
BSBMKG402B	Analyse consumer behaviour for specific markets	`N/A`	not current
BSBOHS407A	Monitor a safe workplace	`N/A`	not current
BSBPMG404A	Apply quality management techniques	`N/A`	not current
BSBPMG407A	Apply risk management techniques	`N/A`	not current
BSBPMG510A	Manage projects	`N/A`	not current
BSBSLS501A	Develop a sales plan	`N/A`	not current
BSBSLS502A	Lead and manage a sales team	`N/A`	not current
BSBSUS301A	Implement and monitor environmentally sustainable work practices	`N/A`	not current
BSBWOR401A	Establish effective workplace relationships	`N/A`	not current

Show the remaining 4 units

Code	Unit	Core or elective	In this product
BSBWOR403A	Manage stress in the workplace	`N/A`	not current
CHCINF505C	Meet statutory and organisation information requirements	`N/A`	not current
CHCPOL403B	Undertake research activities	`N/A`	not current
ICASAS305A	Provide IT advice to clients	`N/A`	not current

The register publishes this unit grid without a core or elective flag, so this page does not split it into core and elective. "Not current" means training.gov.au no longer recommends that unit for use inside this product — it does not say anything about the product itself.

Source: this product on training.gov.au, Australia's national training register — or go straight to the units it requires. The rule itself is item 14 of F2025L00355, and ASQA publishes the extensions it has granted. Read on 28 August 2026 UTC. Every code, title, date, status and equivalence flag on this page is the register's; nothing here is estimated or inferred, and where the register publishes nothing we say so.

Every BSB training product on the register · Search all training products

Is BSB40311 still on your scope? Type your RTO code and get the free breakdown — every superseded product on your live scope, and whether the register flags each replacement equivalent.

Also watch that scope — email me when something on it is approaching the date new enrolments stop, or when the register changes what you have to do. Free forever, one click to stop.

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