BSB40312 Certificate IV in Customer Contact

Supersededtraining.gov.au: supersededEquivalent

The currency period for BSB40312 ended on 23 March 2015 — 11 years ago. It names one replacement below, with the equivalence it declares for each.

Transition clockClosed to new enrolments

New enrolments are not permitted from 25 March 2016 — one year from the date the replacement was included on the National Register (s 14(1)(a)(i) of the National VET Regulator (Compliance Standards for NVR RTOs and Fit and Proper Person Requirements) Instrument 2025 (F2025L00355, in force 1 July 2025)), or from a later date if ASQA has approved otherwise for your organisation.

Learners already enrolled have no fixed deadline: they complete the product and are issued their AQF certification, or transfer to the replacement, in a timely manner (ASQA guidance, read live 25 August 2026).

The same date closes a second obligation: under s 7(2)(c) of the same instrument, advertising may refer to a superseded product only while it is on scope and new enrolments are permitted. When enrolments stop, the course page advertising it stops being permitted too — and if ASQA approves a later enrolment date, that moves with it.

Sector-wide: the item 14 cut-off, measured across every live scope · the repealed 12-month rule

Product type
Qualification
Training package
BSB07 — Business Services Training Package
Currency period ends
23 March 2015
Latest release
Release 3 · 13 April 2013 · 3 releases in all
Supersedes
BSB40311
Superseded by
BSB40315 equivalent

Where the register points next

Each step below is one supersession training.gov.au publishes between two products. The label on the rail is the equivalence the register declares for that step — not our reading of it.

  1. BSB40312Superseded — equivalentCertificate IV in Customer Contact
  2. equivalent
  3. BSB40315Superseded — not equivalentCertificate IV in Customer Engagement
  4. not equivalent
  5. BSB40120CurrentCertificate IV in Business

What the register says changed

These are the mapping notes training.gov.au attaches to each supersession, quoted as the register writes them. They are the only public record of what actually changed between two versions.

  • BSB40311BSB40312equivalent17 December 2012

    Core unit BSBOHS407A Monitor a safe workplace replaced with BSBWHS401A Implement and monitor WHS policies, procedures and programs to meet legislative requirements - EQUIVALENT.

  • BSB40312BSB40315equivalent24 March 2015

    Updated to meet Standards for Training Packages. Title changed to reflect industry practice.

Is BSB40312 on your scope?

This page is the register's record of one product. What it cannot tell you is whether BSB40312 sits on your own scope today, or what else on that scope has moved without anyone noticing. Enter your RTO number and we read every product on your live scope against training.gov.au and tell you which ones are superseded and which replacements the register flags not equivalent.

Public code, nothing else. We read your live scope from training.gov.au and answer here — nothing is stored unless you ask us to watch it.

Whether a supersession requires anything of you, and what, sits with you and your regulator. This page maps what the register records; it does not make that judgement. If the difference between an equivalent and a non-equivalent replacement is the question, we wrote it up in equivalent vs not equivalent.

What BSB40312 is made of

training.gov.au lists 34 units for BSB40312: 3 core and 31 elective. The register does not publish a completion rule in units for this product, so we do not state one. How many of the electives are required is in the packaging rules on training.gov.au.

Core units 3 listed

CodeUnitIn this product
BSBCUS401BCoordinate implementation of customer service strategiesnot current
BSBLED401ADevelop teams and individualsnot current
BSBWHS401AImplement and monitor WHS policies, procedures and programs to meet legislative requirementsnot current

Elective units 31 listed

CodeUnitIn this product
BSBCCO403ASchedule customer contact activitynot current
BSBCCO404ACollect, analyse and record informationnot current
BSBCCO405ASurvey stakeholders to gather and record informationnot current
BSBCCO406ARun a multicentrenot current
BSBCCO407AAdminister customer contact technologynot current
BSBCOM401BOrganise and monitor the operation of compliance management systemnot current
BSBCOM402BImplement processes for the management of a breach in compliance requirementsnot current
BSBCOM403BProvide education and training on compliance requirements and systemsnot current
BSBCOM404BPromote and liaise on compliance requirements, systems and related issuesnot current
BSBCUS402BAddress customer needsnot current
BSBCUS403BImplement customer service standardsnot current
BSBHRM405ASupport the recruitment, selection and induction of staffnot current
BSBINM401AIMPLEMENT WORKPLACE INFORMATION SYSTEMnot current
BSBINN301APromote innovation in a team environmentnot current
BSBLED501ADevelop a workplace learning environmentnot current
BSBMGT401AShow leadership in the workplacenot current
BSBMGT402AImplement operational plannot current
BSBMGT403AImplement continuous improvementnot current
BSBMGT405AProvide personal leadershipnot current
BSBMKG402BAnalyse consumer behaviour for specific marketsnot current
BSBPMG411AApply project quality-management techniquesnot current
BSBPMG415AApply project risk-management techniquesnot current
BSBPMG522AUndertake project worknot current
BSBSLS501ADevelop a sales plannot current
BSBSLS502ALead and manage a sales teamnot current
BSBSUS301AImplement and monitor environmentally sustainable work practicesnot current
BSBWOR401AEstablish effective workplace relationshipsnot current
BSBWOR403AManage stress in the workplacenot current
CHCINF505DMeet statutory and organisation information requirementsnot current
CHCPOL403CUndertake research activitiesnot current
Show the remaining 1 elective unit
CodeUnitIn this product
ICASAS305AProvide IT advice to clientsnot current

Core and elective are the register's own flags on the unit grid of the release read here. "Not current" means training.gov.au no longer recommends that unit for use inside this product — it does not say anything about the product itself.

Source: this product on training.gov.au, Australia's national training register — or go straight to the units it requires. The rule itself is item 14 of F2025L00355, and ASQA publishes the extensions it has granted. Read on 28 August 2026 UTC. Every code, title, date, status and equivalence flag on this page is the register's; nothing here is estimated or inferred, and where the register publishes nothing we say so.

Every BSB training product on the register · Search all training products

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