Where the register points next
training.gov.au does not publish a supersession path from PSP42212. There is no chain to follow from here.
What the register says changed
These are the mapping notes training.gov.au attaches to each supersession, quoted as the register writes them. They are the only public record of what actually changed between two versions.
Official documents on the register
What training.gov.au lists for PSP42212 and for its training package PSP12 (release 1.0), with the name and date the register publishes for each file. We link them; we have not read them, and nothing on this page is taken from their contents.
Is PSP42212 on your scope?
This page is the register's record of one product. What it cannot tell you is whether PSP42212 sits on your own scope today, or what else on that scope has moved without anyone noticing. Enter your RTO number and we read every product on your live scope against training.gov.au and tell you which ones are superseded and which replacements the register flags not equivalent.
Whether a supersession requires anything of you, and what, sits with you and your regulator. This page maps what the register records; it does not make that judgement. If the difference between an equivalent and a non-equivalent replacement is the question, we wrote it up in equivalent vs not equivalent.
What PSP42212 is made of
training.gov.au lists 32 units for PSP42212: 7 core and 25 elective. The register does not publish a completion rule in units for this product, so we do not state one. How many of the electives are required is in the packaging rules on training.gov.au.
Core units 7 listed
| Code | Unit | In this product |
|---|---|---|
| PSPETHC401A | Uphold and support the values and principles of public service | !not current |
| PSPGOV402B | Deliver and monitor service to clients | !not current |
| PSPGOV408A | Value diversity | !not current |
| PSPGOV412A | Use advanced workplace communication strategies | !not current |
| PSPGOV422A | Apply government processes | !not current |
| PSPLEGN401A | Encourage compliance with legislation in the public sector | !not current |
| PSPPOL404A | Support policy implementation | !not current |
Elective units 25 listed
| Code | Unit | In this product |
|---|---|---|
| BSBCCO301B | Use multiple information systems | !not current |
| BSBCCO401A | Administer customer contact telecommunications technology | !not current |
| BSBCMM301A | Process customer complaints | !not current |
| BSBCUS201B | Deliver a service to customers | !not current |
| BSBCUS401B | Coordinate implementation of customer service strategies | !not current |
| BSBIND101A | Work effectively in a contact centre environment | !not current |
| BSBINM401A | IMPLEMENT WORKPLACE INFORMATION SYSTEM | !not current |
| BSBITU203A | Communicate electronically | !not current |
| BSBRES402A | Research, locate and provide legal and other information in response to requests | !not current |
| PSPGOV403B | Use resources to achieve work unit goals | !not current |
| PSPGOV405B | Provide input to change processes | !not current |
| PSPGOV406B | Gather and analyse information | !not current |
| PSPGOV410A | Undertake career planning | !not current |
| PSPGOV411A | Deal with conflict | !not current |
| PSPGOV413A | Compose complex workplace documents | !not current |
| PSPGOV414A | Provide workplace mentoring | !not current |
| PSPGOV416A | Monitor performance and provide feedback | !not current |
| PSPPOL405A | Implement e-correspondence policies | !not current |
| PSPREG404C | Investigate non-compliance | !not current |
| PSPREG411A | Gather information through interviews | !not current |
| PSPREG412A | Gather and manage evidence | !not current |
| PSPREG418A | Advise on progress of investigations | !not current |
| PSPWPR401A | Process incoming workplace relations enquiries | !not current |
| PSPWPR402A | Respond to general workplace relations enquiries | !not current |
| PSPWPR403A | Support the provision of workplace relations information | !not current |
Core and elective are the register's own flags on the unit grid of the release read here. "Not current" means training.gov.au no longer recommends that unit for use inside this product — it does not say anything about the product itself.
Source: this product on training.gov.au, Australia's national training register — or go straight to the units it requires. The rule itself is item 14 of F2025L00355, and ASQA publishes the extensions it has granted. Read on 14 October 2026 UTC. Every code, title, date, status and equivalence flag on this page is the register's; nothing here is estimated or inferred, and where the register publishes nothing we say so.
Every PSP training product on the register · Search all training products
Take this with you — one email with how the register lists PSP42212 today. Its dates need the full read this page does, and the email says so rather than estimating them. Nothing scheduled after it.
No account, no card. Your address gets this one email — no list, no marketing. Cutoff alerts only ever come from a watch you start yourself — the box just records your yes now — and every alert has a one-click stop.
Is PSP42212 still on your scope? Type your RTO code and get the free breakdown — every superseded product on your live scope, and whether the register flags each replacement equivalent.
No account, no card. We never ask for anything about your learners. Your address gets this one report — no list, no marketing — and the scope watch only if you tick the box, with one click to stop it.