BSBCUS201B Deliver a service to customers

Supersededtraining.gov.au: supersededEquivalent

The currency period for BSBCUS201B ended on 23 March 2015 — 11 years ago. It names one replacement below, with the equivalence it declares for each.

Transition clockClosed to new enrolments

New enrolments are not permitted from 25 March 2016 — one year from the date the replacement was included on the National Register (s 14(1)(a)(i) of the National VET Regulator (Compliance Standards for NVR RTOs and Fit and Proper Person Requirements) Instrument 2025 (F2025L00355, in force 1 July 2025)), or from a later date if ASQA has approved otherwise for your organisation.

Learners already enrolled have no fixed deadline: they complete the product and are issued their AQF certification, or transfer to the replacement, in a timely manner (ASQA guidance, read live 25 August 2026).

The same date closes a second obligation: under s 7(2)(c) of the same instrument, advertising may refer to a superseded product only while it is on scope and new enrolments are permitted. When enrolments stop, the course page advertising it stops being permitted too — and if ASQA approves a later enrolment date, that moves with it.

Sector-wide: the item 14 cut-off, measured across every live scope · the repealed 12-month rule

Product type
Unit of competency
Training package
BSB07 — Business Services Training Package
Currency period ends
23 March 2015
Latest release
Release 1 · 28 November 2011
Supersedes
BSBCUS201A
Superseded by
BSBCUS201 equivalent

Where the register points next

Each step below is one supersession training.gov.au publishes between two products. The label on the rail is the equivalence the register declares for that step — not our reading of it.

  1. BSBCUS201BSuperseded — equivalentDeliver a service to customers
  2. equivalent
  3. BSBCUS201Superseded — equivalentDeliver a service to customers
  4. equivalent
  5. BSBOPS203CurrentDeliver a service to customers

What the register says changed

These are the mapping notes training.gov.au attaches to each supersession, quoted as the register writes them. They are the only public record of what actually changed between two versions.

  • BSBCUS201ABSBCUS201Bequivalent27 November 2011

    This unit replaces BSBCUS201A Deliver a service to customers. Revised unit. Required skills updated to focus on learning and development practices and compliance with policy and procedures.

  • BSBCUS201BBSBCUS201equivalent24 March 2015

    Updated to meet Standards for Training Packages

Is BSBCUS201B on your scope?

This page is the register's record of one product. What it cannot tell you is whether BSBCUS201B sits on your own scope today, or what else on that scope has moved without anyone noticing. Enter your RTO number and we read every product on your live scope against training.gov.au and tell you which ones are superseded and which replacements the register flags not equivalent.

Public code, nothing else. We read your live scope from training.gov.au and answer here — nothing is stored unless you ask us to watch it.

Whether a supersession requires anything of you, and what, sits with you and your regulator. This page maps what the register records; it does not make that judgement. If the difference between an equivalent and a non-equivalent replacement is the question, we wrote it up in equivalent vs not equivalent.

Where BSBCUS201B is used

training.gov.au lists BSBCUS201B inside 35 training products, none of them current. Every one of them is below, with the register's own core or elective flag for BSBCUS201B in that product.

Products no longer current 35 listed

The register still records BSBCUS201B inside these, but it no longer recommends them as current. They are here because a scope history or an old enrolment can still point at them.

CodeTraining productTypeBSBCUS201B is
BSB20107Certificate II in BusinessQualificationelective
BSB20112Certificate II in BusinessQualificationelective
BSB20211Certificate II in Customer ContactQualificationelective
CUA20213Certificate II in Live Production and ServicesQualificationelective
CUA30413Certificate III in Live Production and ServicesQualificationelective
FDF20411Certificate II in Wine Industry OperationsQualificationelective
FDF30411Certificate III in Wine Industry OperationsQualificationelective
HLT21212Certificate II in Health Support ServicesQualificationelective
HLT32612Certificate III in PathologyQualificationelective
ICT20110Certificate II in Telecommunications TechnologyQualificationelective
Show the remaining 25 products no longer current
CodeTraining productTypeBSBCUS201B is
ICT20113Certificate II in Telecommunications TechnologyQualificationelective
ICT20210Certificate II in TelecommunicationsQualificationelective
ICT20213Certificate II in TelecommunicationsQualificationelective
ICT20310Certificate II in Telecommunications CablingQualificationelective
ICT20313Certificate II in Telecommunications CablingQualificationelective
ICT20410Certificate II in Telecommunications Digital Reception TechnologyQualificationelective
ICT20413Certificate II in Telecommunications Digital Reception TechnologyQualificationelective
ICT20513Certificate II in Telecommunications Fixed Wireless and Rigging InstallationQualificationelective
MSF20113Certificate II in FurnishingQualificationelective
PSP42210Certificate IV in Government (Workplace Relations)Qualificationelective
PSP42212Certificate IV in Government (Workplace Relations)Qualificationelective
PSPSS00006Operate in Customer Contact Environment Skill SetSkill setelective
PSPSS00024Operate in Customer Contact Environment Skill SetSkill setcore
RGR20308Certificate II in Racing Services (Racing Administration)Qualificationelective
SFI20111Certificate II in AquacultureQualificationelective
SFI20211Certificate II in Fishing OperationsQualificationelective
SFI20511Certificate II in Seafood ProcessingQualificationelective
SFI20611Certificate II in Seafood Industry (Sales and Distribution)Qualificationelective
TLI20410Certificate II in Transport and Logistics (Rail Operations)Qualificationelective
TLI21510Certificate II in Furniture RemovalQualificationelective
TLI21610Certificate II in Warehousing OperationsQualificationelective
TLI21810Certificate II in LogisticsQualificationelective
TLI22313Certificate II in Rail Customer ServiceQualificationelective
TLI33113Certificate III in Rail Customer ServiceQualificationcore
TLI33313Certificate III in Furniture RemovalQualificationcore

Source: this product on training.gov.au, Australia's national training register — or go straight to the units it requires. The rule itself is item 14 of F2025L00355, and ASQA publishes the extensions it has granted. Read on 28 August 2026 UTC. Every code, title, date, status and equivalence flag on this page is the register's; nothing here is estimated or inferred, and where the register publishes nothing we say so.

Every BSB training product on the register · Search all training products

Is BSBCUS201B still on your scope? Type your RTO code and get the free breakdown — every superseded product on your live scope, and whether the register flags each replacement equivalent.

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