When must new enrolments into PSP42210 stop?

New enrolments are not permitted from 1 November 2013 — one year from the date the replacement was included on the National Register (s 14(1)(a)(i) of the National VET Regulator (Compliance Standards for NVR RTOs and Fit and Proper Person Requirements) Instrument 2025 (F2025L00355, in force 1 July 2025)), or from a later date if ASQA has approved otherwise for your organisation.

Is there a deadline for learners already enrolled in PSP42210?

Learners already enrolled have no fixed deadline: they complete the product and are issued their AQF certification, or transfer to the replacement, in a timely manner (ASQA guidance, read live 25 August 2026).

PSP42210 Certificate IV in Government (Workplace Relations)

Where the register points next

Each step below is one supersession training.gov.au publishes between two products. The label on the rail is the equivalence the register declares for that step — not our reading of it.

PSP42210Superseded — equivalentCertificate IV in Government (Workplace Relations)
equivalent
PSP42212Deleted from the registerCertificate IV in Government (Workplace Relations)

The register does not list a current endpoint for this chain: PSP42212 is the last product it points at, and PSP42212 is not marked current either.

What the register says changed

These are the mapping notes training.gov.au attaches to each supersession, quoted as the register writes them. They are the only public record of what actually changed between two versions.

PSP42210PSP42212equivalent31 October 2012
New release of PSP42210

Is PSP42210 on your scope?

This page is the register's record of one product. What it cannot tell you is whether PSP42210 sits on your own scope today, or what else on that scope has moved without anyone noticing. Enter your RTO number and we read every product on your live scope against training.gov.au and tell you which ones are superseded and which replacements the register flags not equivalent.

Whether a supersession requires anything of you, and what, sits with you and your regulator. This page maps what the register records; it does not make that judgement. If the difference between an equivalent and a non-equivalent replacement is the question, we wrote it up in equivalent vs not equivalent.

What PSP42210 is made of

training.gov.au lists 32 units for PSP42210. It does not mark them core or elective: the unit grid records N/A for every one of them. The register does not publish a completion rule in units for this product, so we do not state one. What it takes to complete the product is in the packaging rules on training.gov.au.

Units listed 32 listed

Code	Unit	Core or elective	In this product
BSBCCO301B	Use multiple information systems	`N/A`	not current
BSBCCO401A	Administer customer contact telecommunications technology	`N/A`	not current
BSBCMM301A	Process customer complaints	`N/A`	not current
BSBCUS201B	Deliver a service to customers	`N/A`	not current
BSBCUS401B	Coordinate implementation of customer service strategies	`N/A`	not current
BSBIND101A	Work effectively in a contact centre environment	`N/A`	not current
BSBINM401A	IMPLEMENT WORKPLACE INFORMATION SYSTEM	`N/A`	not current
BSBITU203A	Communicate electronically	`N/A`	not current
BSBRES402A	Research, locate and provide legal and other information in response to requests	`N/A`	not current
PSPETHC401A	Uphold and support the values and principles of public service	`N/A`	not current
PSPGOV402B	Deliver and monitor service to clients	`N/A`	not current
PSPGOV403B	Use resources to achieve work unit goals	`N/A`	not current
PSPGOV405B	Provide input to change processes	`N/A`	not current
PSPGOV406B	Gather and analyse information	`N/A`	not current
PSPGOV408A	Value diversity	`N/A`	not current
PSPGOV410A	Undertake career planning	`N/A`	not current
PSPGOV411A	Deal with conflict	`N/A`	not current
PSPGOV412A	Use advanced workplace communication strategies	`N/A`	not current
PSPGOV413A	Compose complex workplace documents	`N/A`	not current
PSPGOV414A	Provide workplace mentoring	`N/A`	not current
PSPGOV416A	Monitor performance and provide feedback	`N/A`	not current
PSPGOV422A	Apply government processes	`N/A`	not current
PSPLEGN401A	Encourage compliance with legislation in the public sector	`N/A`	not current
PSPPOL404A	Support policy implementation	`N/A`	not current
PSPPOL405A	Implement e-correspondence policies	`N/A`	not current
PSPREG404C	Investigate non-compliance	`N/A`	not current
PSPREG411A	Gather information through interviews	`N/A`	not current
PSPREG412A	Gather and manage evidence	`N/A`	not current
PSPREG418A	Advise on progress of investigations	`N/A`	not current
PSPWPR401A	Process incoming workplace relations enquiries	`N/A`	not current

Show the remaining 2 units

Code	Unit	Core or elective	In this product
PSPWPR402A	Respond to general workplace relations enquiries	`N/A`	not current
PSPWPR403A	Support the provision of workplace relations information	`N/A`	not current

The register publishes this unit grid without a core or elective flag, so this page does not split it into core and elective. "Not current" means training.gov.au no longer recommends that unit for use inside this product — it does not say anything about the product itself.

Source: this product on training.gov.au, Australia's national training register — or go straight to the units it requires. The rule itself is item 14 of F2025L00355, and ASQA publishes the extensions it has granted. Read on 28 August 2026 UTC. Every code, title, date, status and equivalence flag on this page is the register's; nothing here is estimated or inferred, and where the register publishes nothing we say so.

Every PSP training product on the register · Search all training products

Is PSP42210 still on your scope? Type your RTO code and get the free breakdown — every superseded product on your live scope, and whether the register flags each replacement equivalent.

Also watch that scope — email me when something on it is approaching the date new enrolments stop, or when the register changes what you have to do. Free forever, one click to stop.

No account, no card. We never ask for anything about your learners. Your address gets this one report — no list, no marketing — and the scope watch only if you tick the box, with one click to stop it.