BSBCUS301 Deliver and monitor a service to customers

Supersededtraining.gov.au: supersededEquivalent

The currency period for BSBCUS301 ended on 17 October 2020 — 5 years ago. It names one replacement below, with the equivalence it declares for each.

Transition clockClosed to new enrolments

New enrolments are not permitted from 19 October 2021 — one year from the date the replacement was included on the National Register (s 14(1)(a)(i) of the National VET Regulator (Compliance Standards for NVR RTOs and Fit and Proper Person Requirements) Instrument 2025 (F2025L00355, in force 1 July 2025)), or from a later date if ASQA has approved otherwise for your organisation.

Learners already enrolled have no fixed deadline: they complete the product and are issued their AQF certification, or transfer to the replacement, in a timely manner (ASQA guidance, read live 25 August 2026).

The same date closes a second obligation: under s 7(2)(c) of the same instrument, advertising may refer to a superseded product only while it is on scope and new enrolments are permitted. When enrolments stop, the course page advertising it stops being permitted too — and if ASQA approves a later enrolment date, that moves with it.

Sector-wide: the item 14 cut-off, measured across every live scope · the repealed 12-month rule

Product type
Unit of competency
Training package
BSB — Business Services Training Package
Currency period ends
17 October 2020
Latest release
Release 1 · 25 March 2015
Supersedes
BSBCUS301B
Superseded by
BSBOPS304 equivalent

Where the register points next

Each step below is one supersession training.gov.au publishes between two products. The label on the rail is the equivalence the register declares for that step — not our reading of it.

  1. BSBCUS301Superseded — equivalentDeliver and monitor a service to customers
  2. equivalent
  3. BSBOPS304CurrentDeliver and monitor a service to customers

What the register says changed

These are the mapping notes training.gov.au attaches to each supersession, quoted as the register writes them. They are the only public record of what actually changed between two versions.

  • BSBCUS301BBSBCUS301equivalent24 March 2015

    Updated to meet Standards for Training Packages

  • BSBCUS301BSBOPS304equivalent18 October 2020

    The register records this supersession but attaches no note on what changed.

Is BSBCUS301 on your scope?

This page is the register's record of one product. What it cannot tell you is whether BSBCUS301 sits on your own scope today, or what else on that scope has moved without anyone noticing. Enter your RTO number and we read every product on your live scope against training.gov.au and tell you which ones are superseded and which replacements the register flags not equivalent.

Public code, nothing else. We read your live scope from training.gov.au and answer here — nothing is stored unless you ask us to watch it.

Whether a supersession requires anything of you, and what, sits with you and your regulator. This page maps what the register records; it does not make that judgement. If the difference between an equivalent and a non-equivalent replacement is the question, we wrote it up in equivalent vs not equivalent.

Where BSBCUS301 is used

training.gov.au lists BSBCUS301 inside 90 training products, 12 of them current. Every one of them is below, with the register's own core or elective flag for BSBCUS301 in that product.

Current products 12 listed

CodeTraining productTypeBSBCUS301 is
AVI30319Certificate III in Aviation (Ground Operations and Service)Qualificationelective
CPP30719Certificate III in Waste ManagementQualificationelective
HLT37315Certificate III in Health AdministrationQualificationelective
HLT47715Certificate IV in Medical Practice AssistingQualificationelective
HLT55118Diploma of Dental TechnologyQualificationelective
ICP31220Certificate III in PrintingQualificationelective
ICP31420Certificate III in Prepress Graphic Design ProductionQualificationelective
MSF30518Certificate III in Picture FramingQualificationelective
MSF31018Certificate III in Interior Decoration Retail ServicesQualificationelective
RGR30419Certificate III in Racing ServicesQualificationelective
RGRSS00064Racing Club Administration Skill SetSkill setelective
RIISS00029Leading Hand - Coal Mining Skill SetSkill setcore

Products no longer current 78 listed

The register still records BSBCUS301 inside these, but it no longer recommends them as current. They are here because a scope history or an old enrolment can still point at them.

CodeTraining productTypeBSBCUS301 is
AHC31216Certificate III in Retail NurseryQualificationelective
AHC32716Certificate III in Rural MerchandisingQualificationcore
AUR20316Certificate II in Bicycle Mechanical TechnologyQualificationelective
AVI30416Certificate III in Aviation (Ground Operations and Service)Qualificationelective
BSB30115Certificate III in BusinessQualificationelective
BSB30215Certificate III in Customer EngagementQualificationcore
BSB30315Certificate III in Micro Business OperationsQualificationelective
BSB30415Certificate III in Business AdministrationQualificationelective
BSB30515Certificate III in Business Administration (International Education)Qualificationelective
BSB30615Certificate III in International TradeQualificationelective
Show the remaining 68 products no longer current
CodeTraining productTypeBSBCUS301 is
BSB30815Certificate III in RecordkeepingQualificationelective
BSB30915Certificate III in Business Administration (Education)Qualificationelective
BSB31015Certificate III in Business Administration (Legal)Qualificationelective
BSB31115Certificate III in Business Administration (Medical)Qualificationelective
BSB42115Certificate IV in Library and Information ServicesQualificationcore
CHC33015Certificate III in Individual SupportQualificationelective
CPC40308Certificate IV in Building and Construction (Estimating)Qualificationelective
CPC40508Certificate IV in Building and Construction (Site Management)Qualificationelective
CPC40611Certificate IV in Building and Construction (Specialist Trades)Qualificationelective
CPC40912Certificate IV in Plumbing and ServicesQualificationelective
CPP30711Certificate III in Waste ManagementQualificationelective
CPP30811Certificate III in Fire Protection Inspection and TestingQualificationelective
CUA30615Certificate III in Arts AdministrationQualificationelective
CUA30915Certificate III in Music IndustryQualificationelective
CUASS00048Photographic Make-up and Styling Skill SetSkill setelective
FBP30117Certificate III in Food ProcessingQualificationelective
FBP30217Certificate III in Plant BakingQualificationelective
FBP30617Certificate III in Food Processing (Sales)Qualificationelective
FNS30115Certificate III in Financial ServicesQualificationelective
FNS30120Certificate III in Financial ServicesQualificationelective
FNS30215Certificate III in Personal Injury ManagementQualificationcore
FNS30315Certificate III in Accounts AdministrationQualificationelective
FNS30317Certificate III in Accounts AdministrationQualificationelective
FNS30615Certificate III in Insurance BrokingQualificationcore
FNS40215Certificate IV in BookkeepingQualificationelective
FNS40217Certificate IV in Accounting and BookkeepingQualificationelective
FNS40815Certificate IV in Finance and Mortgage BrokingQualificationelective
FNS40915Certificate IV in SuperannuationQualificationelective
FNS41415Certificate IV in General InsuranceQualificationelective
FNS41420Certificate IV in General InsuranceQualificationelective
FNS41915Certificate IV in Personal Injury ManagementQualificationelective
FNS42015Certificate IV in Banking ServicesQualificationelective
FNS42020Certificate IV in Banking ServicesQualificationelective
FNS42115Certificate IV in Personal Injury ManagementQualificationelective
FWP20616Certificate II in Timber MerchandisingQualificationelective
FWP30916Certificate III in Timber Truss and Frame Design and ManufactureQualificationelective
HLT47415Certificate IV in AudiometryQualificationelective
HLT47815Certificate IV in Optical DispensingQualificationcore
HLT55115Diploma of Dental TechnologyQualificationelective
HLT57415Diploma of AudiometryQualificationelective
ICP20115Certificate II in Printing and Graphic Arts (General)Qualificationelective
ICP30315Certificate III in Printing and Graphic Arts (Multimedia)Qualificationelective
ICP30415Certificate III in Printing and Graphic Arts (Digital Printing)Qualificationelective
ICP30515Certificate III in Printing and Graphic Arts (Printing)Qualificationelective
ICP31215Certificate III in PrintingQualificationelective
ICP31415Certificate III in Print CommunicationsQualificationelective
MSF30513Certificate III in Picture FramingQualificationelective
MSF30613Certificate III in Soft FurnishingQualificationelective
MSF30813Certificate III in Flooring TechnologyQualificationelective
MSF30818Certificate III in Flooring TechnologyQualificationelective
MSF30913Certificate III in Blinds, Awnings, Security Screens and GrillesQualificationelective
MSF30919Certificate III in Blinds, Awnings, Security Screens and GrillesQualificationelective
MSF31013Certificate III in Interior Decoration Retail ServicesQualificationelective
MSF31113Certificate III in Cabinet MakingQualificationelective
MSF31313Certificate III in Kitchens and Bathrooms - Retail ServicesQualificationelective
MSFSS00006Fitted Furniture EstimatorSkill setelective
NWP30215Certificate III in Water Industry OperationsQualificationelective
NWP30219Certificate III in Water Industry OperationsQualificationelective
NWP30315Certificate III in Water Industry TreatmentQualificationelective
NWP30415Certificate III in Water Industry IrrigationQualificationelective
RGR30418Certificate III in Racing ServicesQualificationelective
RII30915Certificate III in Civil ConstructionQualificationelective
RII30919Certificate III in Civil ConstructionQualificationelective
TLI30319Certificate III in Supply Chain OperationsQualificationelective
TLI31616Certificate III in Warehousing OperationsQualificationelective
TLI32416Certificate III in LogisticsQualificationelective
TLI33115Certificate III in Rail Customer ServiceQualificationelective
TLI33118Certificate III in Rail Customer ServiceQualificationelective

Source: this product on training.gov.au, Australia's national training register — or go straight to the units it requires. The rule itself is item 14 of F2025L00355, and ASQA publishes the extensions it has granted. Read on 28 August 2026 UTC. Every code, title, date, status and equivalence flag on this page is the register's; nothing here is estimated or inferred, and where the register publishes nothing we say so.

Every BSB training product on the register · Search all training products

Is BSBCUS301 still on your scope? Type your RTO code and get the free breakdown — every superseded product on your live scope, and whether the register flags each replacement equivalent.

No account, no card. We never ask for anything about your learners. Your address gets this one report — no list, no marketing — and the scope watch only if you tick the box, with one click to stop it.