SISXCCS002 Coordinate client service activities

Supersededtraining.gov.au: supersededNonEquivalent

The currency period for SISXCCS002 ended on 11 December 2022 — 3 years ago. It names one replacement below, with the equivalence it declares for each.

Transition clockClosed to new enrolments

New enrolments are not permitted from 13 December 2023 — one year from the date the replacement was included on the National Register (s 14(1)(a)(i) of the National VET Regulator (Compliance Standards for NVR RTOs and Fit and Proper Person Requirements) Instrument 2025 (F2025L00355, in force 1 July 2025)), or from a later date if ASQA has approved otherwise for your organisation.

Learners already enrolled have no fixed deadline: they complete the product and are issued their AQF certification, or transfer to the replacement, in a timely manner (ASQA guidance, read live 25 August 2026).

The same date closes a second obligation: under s 7(2)(c) of the same instrument, advertising may refer to a superseded product only while it is on scope and new enrolments are permitted. When enrolments stop, the course page advertising it stops being permitted too — and if ASQA approves a later enrolment date, that moves with it.

Sector-wide: the item 14 cut-off, measured across every live scope · the repealed 12-month rule

Product type
Unit of competency
Training package
SIS — Sport, Fitness and Recreation Training Package
Currency period ends
11 December 2022
Latest release
Release 1 · 3 September 2015
Supersedes
SISXCCS402A
Superseded by
SISXCCS005 not equivalent

Where the register points next

Each step below is one supersession training.gov.au publishes between two products. The label on the rail is the equivalence the register declares for that step — not our reading of it.

  1. SISXCCS002Superseded — not equivalentCoordinate client service activities
  2. not equivalent
  3. SISXCCS005CurrentMonitor and evaluate customer service

What the register says changed

These are the mapping notes training.gov.au attaches to each supersession, quoted as the register writes them. They are the only public record of what actually changed between two versions.

  • SISXCCS402ASISXCCS002not equivalent2 September 2015

    Not equivalent. Updated to meet Standards for Training Packages. Application of unit changed.

  • SISXCCS002SISXCCS005not equivalent12 December 2022

    Non-equivalent. Title changed. Significant changes to content of unit to better describe the senior function of monitoring customer service and evaluating and reporting on service provision.

Is SISXCCS002 on your scope?

This page is the register's record of one product. What it cannot tell you is whether SISXCCS002 sits on your own scope today, or what else on that scope has moved without anyone noticing. Enter your RTO number and we read every product on your live scope against training.gov.au and tell you which ones are superseded and which replacements the register flags not equivalent.

Public code, nothing else. We read your live scope from training.gov.au and answer here — nothing is stored unless you ask us to watch it.

Whether a supersession requires anything of you, and what, sits with you and your regulator. This page maps what the register records; it does not make that judgement. If the difference between an equivalent and a non-equivalent replacement is the question, we wrote it up in equivalent vs not equivalent.

Where SISXCCS002 is used

training.gov.au lists SISXCCS002 inside 11 training products, 3 of them current. Every one of them is below, with the register's own core or elective flag for SISXCCS002 in that product.

Current products 3 listed

CodeTraining productTypeSISXCCS002 is
SIS40421Certificate IV in Sport DevelopmentQualificationelective
SIS40621Certificate IV in Outdoor LeadershipQualificationelective
SIS50421Diploma of Outdoor LeadershipQualificationcore

Products no longer current 8 listed

The register still records SISXCCS002 inside these, but it no longer recommends them as current. They are here because a scope history or an old enrolment can still point at them.

CodeTraining productTypeSISXCCS002 is
SIS30315Certificate III in FitnessQualificationelective
SIS40115Certificate IV in Sport and RecreationQualificationelective
SIS40215Certificate IV in FitnessQualificationelective
SIS40419Certificate IV in Sport DevelopmentQualificationelective
SIS40619Certificate IV in Outdoor LeadershipQualificationelective
SIS50115Diploma of Sport and Recreation ManagementQualificationcore
SIS50215Diploma of FitnessQualificationelective
SIS50419Diploma of Outdoor LeadershipQualificationcore

Source: this product on training.gov.au, Australia's national training register — or go straight to the units it requires. The rule itself is item 14 of F2025L00355, and ASQA publishes the extensions it has granted. Read on 28 August 2026 UTC. Every code, title, date, status and equivalence flag on this page is the register's; nothing here is estimated or inferred, and where the register publishes nothing we say so.

Every SIS training product on the register · Search all training products

Is SISXCCS002 still on your scope? Type your RTO code and get the free breakdown — every superseded product on your live scope, and whether the register flags each replacement equivalent.

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