SITXCCS002A Provide quality customer service

Supersededtraining.gov.au: supersededNonEquivalent

The currency period for SITXCCS002A ended on 16 January 2013 — 13 years ago. It names one replacement below, with the equivalence it declares for each.

Transition clockClosed to new enrolments

New enrolments are not permitted from 18 January 2014 — one year from the date the replacement was included on the National Register (s 14(1)(a)(i) of the National VET Regulator (Compliance Standards for NVR RTOs and Fit and Proper Person Requirements) Instrument 2025 (F2025L00355, in force 1 July 2025)), or from a later date if ASQA has approved otherwise for your organisation.

Learners already enrolled have no fixed deadline: they complete the product and are issued their AQF certification, or transfer to the replacement, in a timely manner (ASQA guidance, read live 25 August 2026).

The same date closes a second obligation: under s 7(2)(c) of the same instrument, advertising may refer to a superseded product only while it is on scope and new enrolments are permitted. When enrolments stop, the course page advertising it stops being permitted too — and if ASQA approves a later enrolment date, that moves with it.

Sector-wide: the item 14 cut-off, measured across every live scope · the repealed 12-month rule

Product type
Unit of competency
Training package
SIT07 — Tourism, Hospitality and Events Training Package
Currency period ends
16 January 2013
Latest release
Release 1 · 1 January 2011
Supersedes
THHGCS02B
Superseded by
SITXCCS401 not equivalent

Where the register points next

Each step below is one supersession training.gov.au publishes between two products. The label on the rail is the equivalence the register declares for that step — not our reading of it.

  1. SITXCCS002ASuperseded — not equivalentProvide quality customer service
  2. not equivalent
  3. SITXCCS401Superseded — equivalentEnhance the customer service experience
  4. equivalent
  5. SITXCCS007Superseded — equivalentEnhance customer service experiences
  6. equivalent
  7. SITXCCS015CurrentEnhance customer service experiences

What the register says changed

These are the mapping notes training.gov.au attaches to each supersession, quoted as the register writes them. They are the only public record of what actually changed between two versions.

  • THHGCS02BSITXCCS002Anot equivalent31 December 2010

    The register records this supersession but attaches no note on what changed.

  • SITXCCS002ASITXCCS401not equivalent17 January 2013

    Titled changed to better reflect the intent and content of the unit and its fit within a suite of hierarchical customer service units. Significant change to Elements and Performance Criteria to better focus the unit.

Is SITXCCS002A on your scope?

This page is the register's record of one product. What it cannot tell you is whether SITXCCS002A sits on your own scope today, or what else on that scope has moved without anyone noticing. Enter your RTO number and we read every product on your live scope against training.gov.au and tell you which ones are superseded and which replacements the register flags not equivalent.

Public code, nothing else. We read your live scope from training.gov.au and answer here — nothing is stored unless you ask us to watch it.

Whether a supersession requires anything of you, and what, sits with you and your regulator. This page maps what the register records; it does not make that judgement. If the difference between an equivalent and a non-equivalent replacement is the question, we wrote it up in equivalent vs not equivalent.

Where SITXCCS002A is used

training.gov.au lists SITXCCS002A inside 20 training products, none of them current. Every one of them is below, with the register's own core or elective flag for SITXCCS002A in that product.

Products no longer current 20 listed

The register still records SITXCCS002A inside these, but it no longer recommends them as current. They are here because a scope history or an old enrolment can still point at them.

CodeTraining productTypeSITXCCS002A is
ACM30612Certificate III in Pet GroomingQualificationelective
ACM40612Certificate IV in Pet StylingQualificationelective
SIT20207Certificate II in HospitalityQualificationelective
SIT30707Certificate III in HospitalityQualificationelective
SIT30807Certificate III in Hospitality (Commercial Cookery)Qualificationelective
SIT30907Certificate III in Hospitality (Asian Cookery)Qualificationelective
SIT31007Certificate III in Hospitality (Catering Operations)Qualificationelective
SIT31107Certificate III in Hospitality (Patisserie)Qualificationelective
SIT31209Certificate III in Holiday Parks and ResortsQualificationelective
SIT40207Certificate IV in TourismQualificationelective
Show the remaining 10 products no longer current
CodeTraining productTypeSITXCCS002A is
SIT40307Certificate IV in HospitalityQualificationelective
SIT40407Certificate IV in Hospitality (Commercial Cookery)Qualificationelective
SIT40507Certificate IV in Hospitality (Asian Cookery)Qualificationelective
SIT40607Certificate IV in Hospitality (Catering Operations)Qualificationelective
SIT40707Certificate IV in Hospitality (Patisserie)Qualificationelective
SIT40809Certificate IV in Holiday Parks and ResortsQualificationelective
SIT50307Diploma of HospitalityQualificationelective
SIT50409Diploma of Holiday Parks and ResortsQualificationelective
SIT60307Advanced Diploma of HospitalityQualificationelective
SITSS00001BaristaSkill setelective

Source: this product on training.gov.au, Australia's national training register — or go straight to the units it requires. The rule itself is item 14 of F2025L00355, and ASQA publishes the extensions it has granted. Read on 28 August 2026 UTC. Every code, title, date, status and equivalence flag on this page is the register's; nothing here is estimated or inferred, and where the register publishes nothing we say so.

Every SIT training product on the register · Search all training products

Is SITXCCS002A still on your scope? Type your RTO code and get the free breakdown — every superseded product on your live scope, and whether the register flags each replacement equivalent.

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