When must new enrolments into BSB50307 stop?

New enrolments are not permitted from 28 November 2012 — one year from the date the replacement was included on the National Register (s 14(1)(a)(i) of the National VET Regulator (Compliance Standards for NVR RTOs and Fit and Proper Person Requirements) Instrument 2025 (F2025L00355, in force 1 July 2025)), or from a later date if ASQA has approved otherwise for your organisation.

Is there a deadline for learners already enrolled in BSB50307?

Learners already enrolled have no fixed deadline: they complete the product and are issued their AQF certification, or transfer to the replacement, in a timely manner (ASQA guidance, read live 25 August 2026).

BSB50307 Diploma of Customer Contact

Where the register points next

Each step below is one supersession training.gov.au publishes between two products. The label on the rail is the equivalence the register declares for that step — not our reading of it.

BSB50307Superseded — equivalentDiploma of Customer Contact
equivalent
BSB50311Superseded — equivalentDiploma of Customer Contact
equivalent
BSB50315Superseded — not equivalentDiploma of Customer Engagement
not equivalent
BSB50120CurrentDiploma of Business

What the register says changed

These are the mapping notes training.gov.au attaches to each supersession, quoted as the register writes them. They are the only public record of what actually changed between two versions.

BSB50307BSB50311equivalent27 November 2011
This qualification replaces BSB50307 Diploma of Customer Contact. Qualification updated. Number of core units reduced and revised to cover the training needs of inbound centres.

Is BSB50307 on your scope?

This page is the register's record of one product. What it cannot tell you is whether BSB50307 sits on your own scope today, or what else on that scope has moved without anyone noticing. Enter your RTO number and we read every product on your live scope against training.gov.au and tell you which ones are superseded and which replacements the register flags not equivalent.

Whether a supersession requires anything of you, and what, sits with you and your regulator. This page maps what the register records; it does not make that judgement. If the difference between an equivalent and a non-equivalent replacement is the question, we wrote it up in equivalent vs not equivalent.

What BSB50307 is made of

training.gov.au lists 62 units for BSB50307. It does not mark them core or elective: the unit grid records N/A for every one of them. The register does not publish a completion rule in units for this product, so we do not state one. What it takes to complete the product is in the packaging rules on training.gov.au.

Units listed 62 listed

Code	Unit	Core or elective	In this product
BSBADM407B	Administer projects	`N/A`	not current
BSBADM409A	Coordinate business resources	`N/A`	not current
BSBAUD501B	Initiate a quality audit	`N/A`	not current
BSBCCO401A	Administer customer contact telecommunications technology	`N/A`	not current
BSBCCO402A	Gather, collate and record information	`N/A`	not current
BSBCCO501A	Develop business continuity strategies	`N/A`	not current
BSBCCO601A	Optimise customer contact operations	`N/A`	not current
BSBCCO602A	Manage customer contact information	`N/A`	not current
BSBCCO603A	Design and launch new customer contact facilities	`N/A`	not current
BSBCCO604A	Develop and maintain a service level strategy	`N/A`	not current
BSBCCO605A	Develop and maintain a customer contact marketing strategy	`N/A`	not current
BSBCCO606A	Forecast and plan using customer contact traffic information analysis	`N/A`	not current
BSBCCO607A	Manage customer contact centre staffing	`N/A`	not current
BSBCCO608A	Manage customer contact operational costs	`N/A`	not current
BSBCCO609A	Integrate customer contact operations within the organisation	`N/A`	not current
BSBCOM404B	Promote and liaise on compliance requirements, systems and related issues	`N/A`	not current
BSBCOM501B	Identify and interpret compliance requirements	`N/A`	not current
BSBCOM502B	Evaluate and review compliance	`N/A`	not current
BSBCOM503B	Develop processes for the management of breaches in compliance requirements	`N/A`	not current
BSBCOM601B	Research compliance requirements and issues	`N/A`	not current
BSBCOM602B	Develop and create compliance requirements	`N/A`	not current
BSBCOM603B	Plan and establish compliance management systems	`N/A`	not current
BSBCUS401A	Coordinate implementation of customer service strategies	`N/A`	not current
BSBDIV601A	Develop and implement diversity policy	`N/A`	not current
BSBHRM402A	Recruit, select and induct staff	`N/A`	not current
BSBHRM503A	Manage performance management systems	`N/A`	not current
BSBHRM505A	Manage remuneration and employee benefits	`N/A`	not current
BSBHRM506A	Manage recruitment selection and induction processes	`N/A`	not current
BSBHRM507A	Manage separation or termination	`N/A`	not current
BSBHRM509A	Manage rehabilitation or return to work programs	`N/A`	not current

Show the remaining 32 units

Code	Unit	Core or elective	In this product
BSBHRM604A	Manage employee relations	`N/A`	not current
BSBINM501A	Manage an information or knowledge management system	`N/A`	not current
BSBINN502A	Build and sustain an innovative work environment	`N/A`	not current
BSBITA601A	Configure and optimise customer contact technology	`N/A`	not current
BSBLED502A	Manage programs that promote personal effectiveness	`N/A`	not current
BSBLED701A	Lead personal and strategic transformation	`N/A`	not current
BSBMGT405A	Provide personal leadership	`N/A`	not current
BSBMGT516C	Facilitate continuous improvement	`N/A`	not current
BSBMGT605B	Provide leadership across the organisation	`N/A`	not current
BSBMGT615A	Contribute to organisation development	`N/A`	not current
BSBMGT618A	Develop a contact centre business plan	`N/A`	not current
BSBMKG610A	Develop, implement and monitor a marketing campaign	`N/A`	not current
BSBOHS509A	Ensure a safe workplace	`N/A`	not current
BSBPMG501A	Manage application of project integrative processes	`N/A`	not current
BSBPMG502A	Manage project scope	`N/A`	not current
BSBPMG503A	Manage project time	`N/A`	not current
BSBPMG504A	Manage project costs	`N/A`	not current
BSBPMG505A	Manage project quality	`N/A`	not current
BSBPMG506A	Manage project human resources	`N/A`	not current
BSBPMG507A	Manage project communications	`N/A`	not current
BSBPMG508A	Manage project risk	`N/A`	not current
BSBPMG509A	Manage project procurement	`N/A`	not current
BSBPMG510A	Manage projects	`N/A`	not current
BSBPUB504A	Develop and implement crisis management plans	`N/A`	not current
BSBRSK501A	Manage risk	`N/A`	not current
BSBSLS502A	Lead and manage a sales team	`N/A`	not current
BSBSUS501A	Develop workplace policy and procedures for sustainability	`N/A`	not current
BSBWOR403A	Manage stress in the workplace	`N/A`	not current
BSBWOR502B	Ensure team effectiveness	`N/A`	not current
FNSICORG515B	Provide mentoring and coaching within the workplace	`N/A`	not current
ICAA5056B	Prepare disaster recovery and contingency plans	`N/A`	not current
ICAA6149B	Implement quality assurance processes for business solutions	`N/A`	not current

The register publishes this unit grid without a core or elective flag, so this page does not split it into core and elective. "Not current" means training.gov.au no longer recommends that unit for use inside this product — it does not say anything about the product itself.

Source: this product on training.gov.au, Australia's national training register — or go straight to the units it requires. The rule itself is item 14 of F2025L00355, and ASQA publishes the extensions it has granted. Read on 28 August 2026 UTC. Every code, title, date, status and equivalence flag on this page is the register's; nothing here is estimated or inferred, and where the register publishes nothing we say so.

Every BSB training product on the register · Search all training products

Is BSB50307 still on your scope? Type your RTO code and get the free breakdown — every superseded product on your live scope, and whether the register flags each replacement equivalent.

Also watch that scope — email me when something on it is approaching the date new enrolments stop, or when the register changes what you have to do. Free forever, one click to stop.

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