BSB50311 Diploma of Customer Contact

Supersededtraining.gov.au: supersededEquivalent

The currency period for BSB50311 ended on 23 March 2015 — 11 years ago. It names one replacement below, with the equivalence it declares for each.

Transition clockClosed to new enrolments

New enrolments are not permitted from 25 March 2016 — one year from the date the replacement was included on the National Register (s 14(1)(a)(i) of the National VET Regulator (Compliance Standards for NVR RTOs and Fit and Proper Person Requirements) Instrument 2025 (F2025L00355, in force 1 July 2025)), or from a later date if ASQA has approved otherwise for your organisation.

Learners already enrolled have no fixed deadline: they complete the product and are issued their AQF certification, or transfer to the replacement, in a timely manner (ASQA guidance, read live 25 August 2026).

The same date closes a second obligation: under s 7(2)(c) of the same instrument, advertising may refer to a superseded product only while it is on scope and new enrolments are permitted. When enrolments stop, the course page advertising it stops being permitted too — and if ASQA approves a later enrolment date, that moves with it.

Sector-wide: the item 14 cut-off, measured across every live scope · the repealed 12-month rule

Product type
Qualification
Training package
BSB07 — Business Services Training Package
Currency period ends
23 March 2015
Latest release
Release 3 · 13 April 2013 · 3 releases in all
Supersedes
BSB50307
Superseded by
BSB50315 equivalent

Where the register points next

Each step below is one supersession training.gov.au publishes between two products. The label on the rail is the equivalence the register declares for that step — not our reading of it.

  1. BSB50311Superseded — equivalentDiploma of Customer Contact
  2. equivalent
  3. BSB50315Superseded — not equivalentDiploma of Customer Engagement
  4. not equivalent
  5. BSB50120CurrentDiploma of Business

What the register says changed

These are the mapping notes training.gov.au attaches to each supersession, quoted as the register writes them. They are the only public record of what actually changed between two versions.

  • BSB50307BSB50311equivalent27 November 2011

    This qualification replaces BSB50307 Diploma of Customer Contact. Qualification updated. Number of core units reduced and revised to cover the training needs of inbound centres.

  • BSB50311BSB50315equivalent24 March 2015

    Updated to meet Standards for Training Packages Title changed to reflect industry practice

Is BSB50311 on your scope?

This page is the register's record of one product. What it cannot tell you is whether BSB50311 sits on your own scope today, or what else on that scope has moved without anyone noticing. Enter your RTO number and we read every product on your live scope against training.gov.au and tell you which ones are superseded and which replacements the register flags not equivalent.

Public code, nothing else. We read your live scope from training.gov.au and answer here — nothing is stored unless you ask us to watch it.

Whether a supersession requires anything of you, and what, sits with you and your regulator. This page maps what the register records; it does not make that judgement. If the difference between an equivalent and a non-equivalent replacement is the question, we wrote it up in equivalent vs not equivalent.

What BSB50311 is made of

training.gov.au lists 45 units for BSB50311: 3 core and 42 elective. The register does not publish a completion rule in units for this product, so we do not state one. How many of the electives are required is in the packaging rules on training.gov.au.

Core units 3 listed

CodeUnitIn this product
BSBCCO504AIntegrate customer contact operations in the organisationnot current
BSBLED501ADevelop a workplace learning environmentnot current
BSBMGT516CFacilitate continuous improvementnot current

Elective units 42 listed

CodeUnitIn this product
BSBAUD501BInitiate a quality auditnot current
BSBCCO403ASchedule customer contact activitynot current
BSBCCO407AAdminister customer contact technologynot current
BSBCCO501BDevelop business continuity strategynot current
BSBCCO502AEstablish a multicentrenot current
BSBCCO503AManage data interrogationnot current
BSBCCO601BOptimise customer contact operationsnot current
BSBCCO602BManage customer contact informationnot current
BSBCCO603BDesign and launch new customer contact facilitiesnot current
BSBCCO604BDevelop and maintain a service level strategynot current
BSBCCO605BDevelop and maintain a customer contact marketing strategynot current
BSBCCO606BForecast and plan using customer contact traffic information analysisnot current
BSBCCO607BManage customer contact centre staffingnot current
BSBCCO608BManage customer contact operational costsnot current
BSBCOM501BIdentify and interpret compliance requirementsnot current
BSBCOM502BEvaluate and review compliancenot current
BSBCOM503BDevelop processes for the management of breaches in compliance requirementsnot current
BSBCOM601BResearch compliance requirements and issuesnot current
BSBCOM602BDevelop and create compliance requirementsnot current
BSBCOM603CPlan and establish compliance management systemsnot current
BSBCUS501CManage quality customer servicenot current
BSBDIV601ADevelop and implement diversity policynot current
BSBHRM405ASupport the recruitment, selection and induction of staffnot current
BSBHRM503BManage performance management systemsnot current
BSBHRM604AManage employee relationsnot current
BSBINM501AManage an information or knowledge management systemnot current
BSBINN502ABuild and sustain an innovative work environmentnot current
BSBITA601AConfigure and optimise customer contact technologynot current
BSBLED502AManage programs that promote personal effectivenessnot current
BSBLED701ALead personal and strategic transformationnot current
Show the remaining 12 elective units
CodeUnitIn this product
BSBMGT605BProvide leadership across the organisationnot current
BSBMGT615AContribute to organisation developmentnot current
BSBMGT618ADevelop a contact centre business plannot current
BSBMKG610ADevelop, implement and monitor a marketing campaignnot current
BSBPUB504ADevelop and implement crisis management plansnot current
BSBRSK501BManage risknot current
BSBSLS501ADevelop a sales plannot current
BSBSLS502ALead and manage a sales teamnot current
BSBSUS501ADevelop workplace policy and procedures for sustainabilitynot current
BSBWHS501AEnsure a safe workplacenot current
BSBWOR403AManage stress in the workplacenot current
BSBWOR502BEnsure team effectivenessnot current

Core and elective are the register's own flags on the unit grid of the release read here. "Not current" means training.gov.au no longer recommends that unit for use inside this product — it does not say anything about the product itself.

Source: this product on training.gov.au, Australia's national training register — or go straight to the units it requires. The rule itself is item 14 of F2025L00355, and ASQA publishes the extensions it has granted. Read on 28 August 2026 UTC. Every code, title, date, status and equivalence flag on this page is the register's; nothing here is estimated or inferred, and where the register publishes nothing we say so.

Every BSB training product on the register · Search all training products

Is BSB50311 still on your scope? Type your RTO code and get the free breakdown — every superseded product on your live scope, and whether the register flags each replacement equivalent.

No account, no card. We never ask for anything about your learners. Your address gets this one report — no list, no marketing — and the scope watch only if you tick the box, with one click to stop it.