BSB50315 Diploma of Customer Engagement

Supersededtraining.gov.au: supersededNonEquivalent

The currency period for BSB50315 ended on 17 October 2020 — 5 years ago. It names one replacement below, with the equivalence it declares for each.

Transition clockClosed to new enrolments

New enrolments are not permitted from 19 October 2021 — one year from the date the replacement was included on the National Register (s 14(1)(a)(i) of the National VET Regulator (Compliance Standards for NVR RTOs and Fit and Proper Person Requirements) Instrument 2025 (F2025L00355, in force 1 July 2025)), or from a later date if ASQA has approved otherwise for your organisation.

Learners already enrolled have no fixed deadline: they complete the product and are issued their AQF certification, or transfer to the replacement, in a timely manner (ASQA guidance, read live 25 August 2026).

The same date closes a second obligation: under s 7(2)(c) of the same instrument, advertising may refer to a superseded product only while it is on scope and new enrolments are permitted. When enrolments stop, the course page advertising it stops being permitted too — and if ASQA approves a later enrolment date, that moves with it.

Sector-wide: the item 14 cut-off, measured across every live scope · the repealed 12-month rule

Product type
Qualification
Training package
BSB — Business Services Training Package
Currency period ends
17 October 2020
Latest release
Release 3 · 30 August 2019 · 3 releases in all
Supersedes
BSB50311
Superseded by
BSB50120 not equivalent

Where the register points next

Each step below is one supersession training.gov.au publishes between two products. The label on the rail is the equivalence the register declares for that step — not our reading of it.

  1. BSB50315Superseded — not equivalentDiploma of Customer Engagement
  2. not equivalent
  3. BSB50120CurrentDiploma of Business

What the register says changed

These are the mapping notes training.gov.au attaches to each supersession, quoted as the register writes them. They are the only public record of what actually changed between two versions.

  • BSB50311BSB50315equivalent24 March 2015

    Updated to meet Standards for Training Packages Title changed to reflect industry practice

  • BSB50315BSB50120not equivalent18 October 2020

    The register records this supersession but attaches no note on what changed.

Is BSB50315 on your scope?

This page is the register's record of one product. What it cannot tell you is whether BSB50315 sits on your own scope today, or what else on that scope has moved without anyone noticing. Enter your RTO number and we read every product on your live scope against training.gov.au and tell you which ones are superseded and which replacements the register flags not equivalent.

Public code, nothing else. We read your live scope from training.gov.au and answer here — nothing is stored unless you ask us to watch it.

Whether a supersession requires anything of you, and what, sits with you and your regulator. This page maps what the register records; it does not make that judgement. If the difference between an equivalent and a non-equivalent replacement is the question, we wrote it up in equivalent vs not equivalent.

What BSB50315 is made of

training.gov.au lists 45 units for BSB50315: 3 core and 42 elective. The register does not publish a completion rule in units for this product, so we do not state one. How many of the electives are required is in the packaging rules on training.gov.au.

Core units 3 listed

CodeUnitIn this product
BSBCUE504Integrate customer engagement within the organisationnot current
BSBLED501Develop a workplace learning environmentnot current
BSBMGT516Facilitate continuous improvementnot current

Elective units 42 listed

CodeUnitIn this product
BSBAUD501Initiate a quality auditnot current
BSBCOM501Identify and interpret compliance requirementsnot current
BSBCOM502Evaluate and review compliancenot current
BSBCOM503Develop processes for the management of breaches in compliance requirementsnot current
BSBCOM601Research compliance requirements and issuesnot current
BSBCOM602Develop and create compliance requirementsnot current
BSBCOM603Plan and establish compliance management systemsnot current
BSBCUE403Schedule customer engagement activitynot current
BSBCUE407Administer customer engagement technologynot current
BSBCUE501Develop business continuity strategynot current
BSBCUE502Establish a multicentrenot current
BSBCUE503Manage data interrogationnot current
BSBCUE601Optimise customer engagement operationsnot current
BSBCUE602Manage customer engagement informationnot current
BSBCUE603Design and launch new customer engagement facilitiesnot current
BSBCUE604Develop and maintain a service level strategynot current
BSBCUE605Develop and maintain a customer engagement marketing strategynot current
BSBCUE606Forecast and plan using customer engagement traffic information analysisnot current
BSBCUE607Manage customer engagement centre staffingnot current
BSBCUE608Manage customer engagement operational costsnot current
BSBCUS501Manage quality customer servicenot current
BSBDIV601Develop and implement diversity policynot current
BSBHRM405Support the recruitment, selection and induction of staffnot current
BSBHRM512Develop and manage performance management processesnot current
BSBHRM604Manage employee relationsnot current
BSBINM501Manage an information or knowledge management systemnot current
BSBINN502Build and sustain an innovative work environmentnot current
BSBITA611Configure and optimise customer contact technologynot current
BSBLDR801Lead personal and strategic transformationnot current
BSBLED502Manage programs that promote personal effectivenessnot current
Show the remaining 12 elective units
CodeUnitIn this product
BSBMGT605Provide leadership across the organisationnot current
BSBMGT615Contribute to organisation developmentnot current
BSBMGT618Develop an engagement centre business plannot current
BSBMKG610Develop, implement and monitor a marketing campaignnot current
BSBPUB504Develop and implement crisis management plansnot current
BSBRSK501Manage risknot current
BSBSLS501Develop a sales plannot current
BSBSLS502Lead and manage a sales teamnot current
BSBSUS501Develop workplace policy and procedures for sustainabilitynot current
BSBWHS521Ensure a safe workplace for a work areacurrent
BSBWOR403Manage stress in the workplacenot current
BSBWOR502Lead and manage team effectivenessnot current

Core and elective are the register's own flags on the unit grid of the release read here. "Not current" means training.gov.au no longer recommends that unit for use inside this product — it does not say anything about the product itself.

Source: this product on training.gov.au, Australia's national training register — or go straight to the units it requires. The rule itself is item 14 of F2025L00355, and ASQA publishes the extensions it has granted. Read on 28 August 2026 UTC. Every code, title, date, status and equivalence flag on this page is the register's; nothing here is estimated or inferred, and where the register publishes nothing we say so.

Every BSB training product on the register · Search all training products

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