BSBCUS501 Manage quality customer service

Supersededtraining.gov.au: supersededEquivalent

The currency period for BSBCUS501 ended on 17 October 2020 — 5 years ago. It names one replacement below, with the equivalence it declares for each.

Transition clockClosed to new enrolments

New enrolments are not permitted from 19 October 2021 — one year from the date the replacement was included on the National Register (s 14(1)(a)(i) of the National VET Regulator (Compliance Standards for NVR RTOs and Fit and Proper Person Requirements) Instrument 2025 (F2025L00355, in force 1 July 2025)), or from a later date if ASQA has approved otherwise for your organisation.

Learners already enrolled have no fixed deadline: they complete the product and are issued their AQF certification, or transfer to the replacement, in a timely manner (ASQA guidance, read live 25 August 2026).

The same date closes a second obligation: under s 7(2)(c) of the same instrument, advertising may refer to a superseded product only while it is on scope and new enrolments are permitted. When enrolments stop, the course page advertising it stops being permitted too — and if ASQA approves a later enrolment date, that moves with it.

Sector-wide: the item 14 cut-off, measured across every live scope · the repealed 12-month rule

Product type
Unit of competency
Training package
BSB — Business Services Training Package
Currency period ends
17 October 2020
Latest release
Release 2 · 14 January 2016 · 2 releases in all
Supersedes
BSBCUS501C
Superseded by
BSBOPS505 equivalent

Where the register points next

Each step below is one supersession training.gov.au publishes between two products. The label on the rail is the equivalence the register declares for that step — not our reading of it.

  1. BSBCUS501Superseded — equivalentManage quality customer service
  2. equivalent
  3. BSBOPS505CurrentManage organisational customer service

What the register says changed

These are the mapping notes training.gov.au attaches to each supersession, quoted as the register writes them. They are the only public record of what actually changed between two versions.

  • BSBCUS501CBSBCUS501equivalent24 March 2015

    Updated to meet Standards for Training Packages

  • BSBCUS501BSBOPS505equivalent18 October 2020

    The register records this supersession but attaches no note on what changed.

Is BSBCUS501 on your scope?

This page is the register's record of one product. What it cannot tell you is whether BSBCUS501 sits on your own scope today, or what else on that scope has moved without anyone noticing. Enter your RTO number and we read every product on your live scope against training.gov.au and tell you which ones are superseded and which replacements the register flags not equivalent.

Public code, nothing else. We read your live scope from training.gov.au and answer here — nothing is stored unless you ask us to watch it.

Whether a supersession requires anything of you, and what, sits with you and your regulator. This page maps what the register records; it does not make that judgement. If the difference between an equivalent and a non-equivalent replacement is the question, we wrote it up in equivalent vs not equivalent.

Where BSBCUS501 is used

training.gov.au lists BSBCUS501 inside 94 training products, 10 of them current. Every one of them is below, with the register's own core or elective flag for BSBCUS501 in that product.

Current products 10 listed

CodeTraining productTypeBSBCUS501 is
ACM50219Diploma of Veterinary NursingQualificationcore
AVI50119Diploma of Aviation (Aviation Management)Qualificationelective
CPP50619Diploma of Security Risk ManagementQualificationelective
HLT57715Diploma of Practice ManagementQualificationcore
ICP50120Diploma of Printing and Graphic Arts Business ManagementQualificationelective
PUA50519Diploma of Public Safety (Firefighting Management)Qualificationelective
RII50620Diploma of Drilling OperationsQualificationcore
RII50820Diploma of Drilling Oil & Gas (Onshore)Qualificationelective
RII51020Diploma of Well Servicing OperationsQualificationelective
TLI50119Diploma of International Freight ForwardingQualificationelective

Products no longer current 84 listed

The register still records BSBCUS501 inside these, but it no longer recommends them as current. They are here because a scope history or an old enrolment can still point at them.

CodeTraining productTypeBSBCUS501 is
AHC50916Diploma of Retail Nursery ManagementQualificationelective
AHC51616Diploma of Irrigation ManagementQualificationelective
AHC51619Diploma of Irrigation DesignQualificationelective
AUR50116Diploma of Automotive ManagementQualificationelective
AVI50616Diploma of Aviation (Aviation Management)Qualificationelective
BSB50115Diploma of AdvertisingQualificationelective
BSB50315Diploma of Customer EngagementQualificationelective
BSB50415Diploma of Business AdministrationQualificationelective
BSB50515Diploma of FranchisingQualificationelective
BSB50815Diploma of International BusinessQualificationelective
Show the remaining 74 products no longer current
CodeTraining productTypeBSBCUS501 is
BSB51515Diploma of PurchasingQualificationelective
BSB51715Diploma of RecordkeepingQualificationelective
BSB51915Diploma of Leadership and ManagementQualificationelective
BSB51918Diploma of Leadership and ManagementQualificationelective
BSB52015Diploma of ConveyancingQualificationelective
BSB52115Diploma of Library and Information ServicesQualificationcore
BSB61115Advanced Diploma of ConveyancingQualificationelective
BSBSS00088Small Business Survival Skill SetSkill setelective
CPC50210Diploma of Building and Construction (Building)Qualificationelective
CPC50308Diploma of Building and Construction (Management)Qualificationelective
CPC50412Diploma of Plumbing and ServicesQualificationelective
CPC50509Diploma of Fire Systems DesignQualificationelective
CPP50811Diploma of Waste ManagementQualificationelective
CPP50911Diploma of Building DesignQualificationelective
CUA50415Diploma of Live Production and Technical ServicesQualificationelective
CUA50615Diploma of Aboriginal and Torres Strait Islander Visual Arts Industry WorkQualificationelective
CUA50815Diploma of Music IndustryQualificationelective
CUA60213Advanced Diploma of Live Production and Management ServicesQualificationelective
DEF53115Diploma of Electronic ForensicsQualificationelective
DEF53215Diploma of Simulator MaintenanceQualificationelective
FBP40117Certificate IV in Flour MillingQualificationelective
FNS50115Diploma of Personal Injury ManagementQualificationelective
FNS50615Diploma of Financial PlanningQualificationelective
FNS50715Diploma of SuperannuationQualificationelective
FNS50915Diploma of Banking Services ManagementQualificationelective
FNS50920Diploma of Banking Services ManagementQualificationelective
FNS51115Diploma of General InsuranceQualificationelective
FNS51215Diploma of Insurance BrokingQualificationelective
FNS51415Diploma of Loss AdjustingQualificationelective
FNS51515Diploma of Credit ManagementQualificationelective
FNS51520Diploma of Credit ManagementQualificationelective
FNS51815Diploma of Financial ServicesQualificationelective
FNS51820Diploma of Financial ServicesQualificationelective
FNS51915Diploma of Personal Injury and Disability Insurance ManagementQualificationelective
FNS52015Diploma of Personal TrustsQualificationelective
FNS60615Advanced Diploma of Banking Services ManagementQualificationcore
FNS60620Advanced Diploma of Banking Services ManagementQualificationcore
FWP40316Certificate IV in Timber Truss and Frame ManufactureQualificationelective
FWP50116Diploma of Forest and Forest ProductsQualificationcore
FWP50216Diploma of Timber Truss and Frame ManufactureQualificationcore
FWP50316Diploma of Timber Truss and Frame DesignQualificationcore
ICP50115Diploma of Printing and Graphic ArtsQualificationelective
MSF40413Certificate IV in Glass and GlazingQualificationelective
MSF40418Certificate IV in Glass and GlazingQualificationelective
MSM31215Certificate III in Recreational Vehicle and Accessories RetailingQualificationelective
MSM41115Certificate IV in Recreational Vehicle and Accessories RetailingQualificationelective
RII50115Diploma of Surface Operations ManagementQualificationelective
RII50215Diploma of Underground Metalliferous Mining ManagementQualificationelective
RII50315Diploma of Minerals ProcessingQualificationcore
RII50415Diploma of Civil Construction ManagementQualificationelective
RII50515Diploma of Civil Construction DesignQualificationelective
RII50615Diploma of Drilling OperationsQualificationcore
RII50715Diploma of Drilling Oil & Gas (Off shore)Qualificationcore
RII50815Diploma of Drilling Oil & Gas (On shore)Qualificationelective
SIF50113Diploma of Funeral Services ManagementQualificationelective
SIS50319Diploma of SportQualificationelective
TLI50215Diploma of Materiel LogisticsQualificationelective
TLI50316Diploma of International Freight ForwardingQualificationelective
TLI50319Diploma of Deployment LogisticsQualificationelective
TLI50419Diploma of Materiel LogisticsQualificationelective
TLI50515Diploma of Deployment LogisticsQualificationelective
TLI50615Diploma of Rail Operations ManagementQualificationelective
TLI50618Diploma of Rail Operations ManagementQualificationelective
TLI50816Diploma of Customs BrokingQualificationelective
UEG50118Diploma of Gas Supply Industry OperationsQualificationelective
UEG60118Advanced Diploma of Gas Supply Industry OperationsQualificationelective
UEP50118Diploma of ESI Generation - Systems OperationsQualificationelective
UEP50218Diploma of ESI Generation - OperationsQualificationelective
UEP50318Diploma of ESI Generation (Maintenance)Qualificationelective
UEP50418Diploma of ESI Generation Maintenance - Electrical ElectronicQualificationelective
UET50219Diploma of ESI - Power SystemsQualificationelective
UET50319Diploma of ESI - Power Systems OperationsQualificationelective
UET60219Advanced Diploma of ESI - Power SystemsQualificationelective
UET60319Advanced Diploma of ESI - Power Systems OperationsQualificationelective

Source: this product on training.gov.au, Australia's national training register — or go straight to the units it requires. The rule itself is item 14 of F2025L00355, and ASQA publishes the extensions it has granted. Read on 28 August 2026 UTC. Every code, title, date, status and equivalence flag on this page is the register's; nothing here is estimated or inferred, and where the register publishes nothing we say so.

Every BSB training product on the register · Search all training products

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