SIRXCCS304 Coordinate interaction with customers

Supersededtraining.gov.au: supersededNonEquivalent

The currency period for SIRXCCS304 ended on 29 March 2016 — 10 years ago. It names one replacement below, with the equivalence it declares for each.

Transition clockOpen for new enrolmentsClosing to new enrolments soonClosed to new enrolments

For an RTO registered by ASQA, new enrolments are not permitted today, unless ASQA has approved otherwise — for your organisation, for a class of RTOs, or for all RTOs. The one-year point this rule counts from — one year from the date the replacement was included on the National Register — fell earlier, on 31 March 2017. That date is arithmetic, not a day on which this instrument prohibited anything: s 14(1)(a)(i) of the National Vocational Education and Training Regulator (Compliance Standards for NVR Registered Training Organisations and Fit and Proper Person Requirements) Instrument 2025 (F2025L00355) commenced on 1 July 2025 and imposes nothing before then. RTOs registered by VRQA in Victoria or by the TAC in Western Australia are not covered by it.

Learners already enrolled have no fixed deadline: they complete the product and are issued their AQF certification, or transfer to the replacement, in a timely manner (ASQA guidance, read live 25 August 2026).

A second obligation follows from the same fact: under s 7(2)(c) of the same instrument, advertising may refer to a superseded product only while it is on scope and new enrolments are permitted. For an RTO registered by ASQA, new enrolments in this product are not permitted today, so a course page advertising it is not permitted either — and if ASQA approves a later enrolment date, that moves with it.

Sector-wide: the item 14 cut-off, measured across every live scope · the repealed 12-month rule

For an ASQA-registered RTO that does not already hold it, adding SIRXCEG004 to scope is a change-of-scope application to ASQA, with a fee set by law: A$200 application fee + A$1,100 assessment fee per application (up to 5 VET courses and 50 units of competency). RTOs registered by a state regulator, and ASQA delegates, sit under other arrangements. Source: NVR Fees Determination 2026, F2026L00814, from 1 July 2026 · read 5 September 2026.

Product type
Unit of competency
Training package
SIR07 — Retail Services Training Package
Currency period ends
29 March 2016
Latest release
Release 1 · 13 June 2012
Supersedes
SIRXCCS003A
Superseded by
SIRXCEG004 not equivalent

Where the register points next

Each step below is one supersession training.gov.au publishes between two products. The label on the rail is the equivalence the register declares for that step — not our reading of it.

  1. SIRXCCS304Superseded — not equivalentCoordinate interaction with customers
  2. not equivalent
  3. SIRXCEG004CurrentCreate a customer-centric culture

What the register says changed

These are the mapping notes training.gov.au attaches to each supersession, quoted as the register writes them. They are the only public record of what actually changed between two versions.

  • SIRXCCS003ASIRXCCS304equivalent12 June 2012

    The register records this supersession but attaches no note on what changed.

  • SIRXCCS304SIRXCEG004not equivalent30 March 2016

    • Not Equivalent • Unit updated to meet Standards for Training Packages • Updated title • Competency Field changed to Customer Engagement (CEG) • Significant change to Elements and Performance Criteria to streamline language and better define essential outcomes and performance. • Updated knowledge requirements to reflect unit revisions.

Official documents on the register

What training.gov.au lists for SIRXCCS304 and for its training package SIR07 (release 3.4), with the name and date the register publishes for each file. We link them; we have not read them, and nothing on this page is taken from their contents.

Is SIRXCCS304 on your scope?

This page is the register's record of one product. What it cannot tell you is whether SIRXCCS304 sits on your own scope today, or what else on that scope has moved without anyone noticing. Enter your RTO number and we read every product on your live scope against training.gov.au and tell you which ones are superseded and which replacements the register flags not equivalent.

Public code, nothing else. We read your live scope from training.gov.au and answer here — we keep neither the code nor the answer; what remains is the two-minute abuse counter described on our privacy page.

Whether a supersession requires anything of you, and what, sits with you and your regulator. This page maps what the register records; it does not make that judgement. If the difference between an equivalent and a non-equivalent replacement is the question, we wrote it up in equivalent vs not equivalent.

Where SIRXCCS304 is used

training.gov.au lists SIRXCCS304 inside 6 training products, none of them current. Every one of them is below, with the register's own core or elective flag for SIRXCCS304 in that product.

Products no longer current 6 listed

The register still records SIRXCCS304 inside these, but it no longer recommends them as current. They are here because a scope history or an old enrolment can still point at them.

CodeTraining productTypeSIRXCCS304 is
FDF30411Certificate III in Wine Industry OperationsQualificationelective
SFI30611Certificate III in Seafood Industry (Sales and Distribution)Qualificationelective
SIR30212Certificate III in Retail OperationsQualificationelective
SIR30312Certificate III in Retail SupervisionQualificationcore
SIR30412Certificate III in Business to Business SalesQualificationelective
SIR40112Certificate IV in Community PharmacyQualificationelective

Source: this product on training.gov.au, Australia's national training register — or go straight to the units it requires. The rule itself is item 14 of F2025L00355, and ASQA publishes the extensions it has granted. Read on 14 October 2026 UTC. Every code, title, date, status and equivalence flag on this page is the register's; nothing here is estimated or inferred, and where the register publishes nothing we say so.

Every SIR training product on the register · Search all training products

Take this with you — one email with this page's clock as the register states it today. Nothing scheduled after it.

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Is SIRXCCS304 still on your scope? Type your RTO code and get the free breakdown — every superseded product on your live scope, and whether the register flags each replacement equivalent.

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