Where the register points next
training.gov.au points at nothing after SIRXCEG004: it is the current product, and no replacement is listed.
What the register says changed
These are the mapping notes training.gov.au attaches to each supersession, quoted as the register writes them. They are the only public record of what actually changed between two versions.
SIRXCCS304SIRXCEG004≠not equivalent30 March 2016
• Not Equivalent • Unit updated to meet Standards for Training Packages • Updated title • Competency Field changed to Customer Engagement (CEG) • Significant change to Elements and Performance Criteria to streamline language and better define essential outcomes and performance. • Updated knowledge requirements to reflect unit revisions.
Is SIRXCEG004 on your scope?
This page is the register's record of one product. What it cannot tell you is whether SIRXCEG004 sits on your own scope today, or what else on that scope has moved without anyone noticing. Enter your RTO number and we read every product on your live scope against training.gov.au and tell you which ones are superseded and which replacements the register flags not equivalent.
Whether a supersession requires anything of you, and what, sits with you and your regulator. This page maps what the register records; it does not make that judgement. If the difference between an equivalent and a non-equivalent replacement is the question, we wrote it up in equivalent vs not equivalent.
Where SIRXCEG004 is used
training.gov.au lists SIRXCEG004 inside 12 training products, 10 of them current. Every one of them is below, with the register's own core or elective flag for SIRXCEG004 in that product.
Current products 10 listed
| Code | Training product | Type | SIRXCEG004 is |
|---|---|---|---|
| BSB40520 | Certificate IV in Leadership and Management | Qualification | ◇elective |
| BSB40720 | Certificate IV in Library and Information Services | Qualification | ◇elective |
| BSBSS00127 | Contact Centre Team Manager Skill Set | Skill set | ◇elective |
| FBP30921 | Certificate III in Wine Industry Operations | Qualification | ◇elective |
| MEM40222 | Certificate IV in Boating Services | Qualification | ◇elective |
| MSF40422 | Certificate IV in Glass and Glazing | Qualification | ◇elective |
| MSM41122 | Certificate IV in Recreational Vehicles | Qualification | ◇elective |
| SFI30319 | Certificate III in Seafood Post Harvest Operations | Qualification | ◇elective |
| SIR40316 | Certificate IV in Retail Management | Qualification | ◆core |
| SIS50122 | Diploma of Sport, Aquatics and Recreation Management | Qualification | ◇elective |
Products no longer current 2 listed
The register still records SIRXCEG004 inside these, but it no longer recommends them as current. They are here because a scope history or an old enrolment can still point at them.
Source: this product on training.gov.au, Australia's national training register — or go straight to the units it requires. The rule itself is item 14 of F2025L00355, and ASQA publishes the extensions it has granted. Read on 28 August 2026 UTC. Every code, title, date, status and equivalence flag on this page is the register's; nothing here is estimated or inferred, and where the register publishes nothing we say so.
Every SIR training product on the register · Search all training products
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