SITXCCS303 Provide service to customers

Supersededtraining.gov.au: supersededEquivalent

The currency period for SITXCCS303 ended on 1 March 2016 — 10 years ago. It names one replacement below, with the equivalence it declares for each.

Transition clockOpen for new enrolmentsClosing to new enrolments soonClosed to new enrolments

For an RTO registered by ASQA, new enrolments are not permitted today, unless ASQA has approved otherwise — for your organisation, for a class of RTOs, or for all RTOs. The one-year point this rule counts from — one year from the date the replacement was included on the National Register — fell earlier, on 3 March 2017. That date is arithmetic, not a day on which this instrument prohibited anything: s 14(1)(a)(i) of the National Vocational Education and Training Regulator (Compliance Standards for NVR Registered Training Organisations and Fit and Proper Person Requirements) Instrument 2025 (F2025L00355) commenced on 1 July 2025 and imposes nothing before then. RTOs registered by VRQA in Victoria or by the TAC in Western Australia are not covered by it.

Learners already enrolled have no fixed deadline: they complete the product and are issued their AQF certification, or transfer to the replacement, in a timely manner (ASQA guidance, read live 25 August 2026).

A second obligation follows from the same fact: under s 7(2)(c) of the same instrument, advertising may refer to a superseded product only while it is on scope and new enrolments are permitted. For an RTO registered by ASQA, new enrolments in this product are not permitted today, so a course page advertising it is not permitted either — and if ASQA approves a later enrolment date, that moves with it.

Sector-wide: the item 14 cut-off, measured across every live scope · the repealed 12-month rule

Product type
Unit of competency
Training package
SIT12 — Tourism, Travel and Hospitality Training Package
Currency period ends
1 March 2016
Latest release
Release 1 · 18 January 2013
Supersedes
SITXCOM001A
Superseded by
SITXCCS006 equivalent

Where the register points next

Each step below is one supersession training.gov.au publishes between two products. The label on the rail is the equivalence the register declares for that step — not our reading of it.

  1. SITXCCS303Superseded — equivalentProvide service to customers
  2. equivalent
  3. SITXCCS006Superseded — equivalentProvide service to customers
  4. equivalent
  5. SITXCCS014CurrentProvide service to customers

What the register says changed

These are the mapping notes training.gov.au attaches to each supersession, quoted as the register writes them. They are the only public record of what actually changed between two versions.

  • SITXCOM001ASITXCCS303not equivalent17 January 2013

    Title changed to better reflect the intent and content of the unit. Updated and re-categorised to Client and Customer Service.

  • SITXCCS303SITXCCS006equivalent2 March 2016

    • Equivalent • Unit updated to meet the Standards for Training Packages.

Official documents on the register

What training.gov.au lists for SITXCCS303 and for its training package SIT12 (release 2.0), with the name and date the register publishes for each file. We link them; we have not read them, and nothing on this page is taken from their contents.

Is SITXCCS303 on your scope?

This page is the register's record of one product. What it cannot tell you is whether SITXCCS303 sits on your own scope today, or what else on that scope has moved without anyone noticing. Enter your RTO number and we read every product on your live scope against training.gov.au and tell you which ones are superseded and which replacements the register flags not equivalent.

Public code, nothing else. We read your live scope from training.gov.au and answer here — we keep neither the code nor the answer; what remains is the two-minute abuse counter described on our privacy page.

Whether a supersession requires anything of you, and what, sits with you and your regulator. This page maps what the register records; it does not make that judgement. If the difference between an equivalent and a non-equivalent replacement is the question, we wrote it up in equivalent vs not equivalent.

Where SITXCCS303 is used

training.gov.au lists SITXCCS303 inside 36 training products, none of them current. Every one of them is below, with the register's own core or elective flag for SITXCCS303 in that product.

Products no longer current 36 listed

The register still records SITXCCS303 inside these, but it no longer recommends them as current. They are here because a scope history or an old enrolment can still point at them.

CodeTraining productTypeSITXCCS303 is
CUA30413Certificate III in Live Production and ServicesQualificationcore
CUA30415Certificate III in Live Production and ServicesQualificationcore
CUA40413Certificate IV in Live Production and Technical ServicesQualificationelective
CUA40415Certificate IV in Live Production and Technical ServicesQualificationelective
CUASS00029Pre-Production Crew Skill SetSkill setelective
MAR30415Certificate III in Maritime Operations (Marine Cookery)Qualificationcore
SIS10112Certificate I in Sport and RecreationQualificationelective
SIS10113Certificate I in Sport and RecreationQualificationelective
SIT30112Certificate III in TourismQualificationcore
SIT30512Certificate III in GuidingQualificationcore
Show the remaining 26 products no longer current
CodeTraining productTypeSITXCCS303 is
SIT30513Certificate III in GuidingQualificationcore
SIT30612Certificate III in EventsQualificationcore
SIT30712Certificate III in HospitalityQualificationcore
SIT30713Certificate III in HospitalityQualificationcore
SIT30812Certificate III in Commercial CookeryQualificationelective
SIT30813Certificate III in Commercial CookeryQualificationelective
SIT30912Certificate III in Asian CookeryQualificationelective
SIT30913Certificate III in Asian CookeryQualificationelective
SIT31012Certificate III in Catering OperationsQualificationelective
SIT31013Certificate III in Catering OperationsQualificationelective
SIT31112Certificate III in PatisserieQualificationelective
SIT31113Certificate III in PatisserieQualificationelective
SIT31212Certificate III in Holiday Parks and ResortsQualificationcore
SIT31312Certificate III in TravelQualificationcore
SIT40412Certificate IV in Commercial CookeryQualificationelective
SIT40413Certificate IV in Commercial CookeryQualificationelective
SIT40512Certificate IV in Asian CookeryQualificationelective
SIT40513Certificate IV in Asian CookeryQualificationelective
SIT40612Certificate IV in Catering OperationsQualificationelective
SIT40613Certificate IV in Catering OperationsQualificationelective
SIT40712Certificate IV in PatisserieQualificationelective
SIT40713Certificate IV in PatisserieQualificationelective
SITSS00009Customer ServiceSkill setelective
SITSS00011Espresso Machine OperationSkill setelective
SITSS00025Service for International VisitorsSkill setelective
SITSS00027Visitor Information ServicesSkill setelective

Source: this product on training.gov.au, Australia's national training register — or go straight to the units it requires. The rule itself is item 14 of F2025L00355, and ASQA publishes the extensions it has granted. Read on 14 October 2026 UTC. Every code, title, date, status and equivalence flag on this page is the register's; nothing here is estimated or inferred, and where the register publishes nothing we say so.

Every SIT training product on the register · Search all training products

Take this with you — one email with this page's clock as the register states it today. Nothing scheduled after it.

No account, no card. Your address gets this one email — no list, no marketing. Cutoff alerts only ever come from a watch you start yourself — the box just records your yes now — and every alert has a one-click stop.

Is SITXCCS303 still on your scope? Type your RTO code and get the free breakdown — every superseded product on your live scope, and whether the register flags each replacement equivalent.

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