SITXCCS303 Provide service to customers

Supersededtraining.gov.au: supersededEquivalent

The currency period for SITXCCS303 ended on 1 March 2016 — 10 years ago. It names one replacement below, with the equivalence it declares for each.

Transition clockClosed to new enrolments

New enrolments are not permitted from 3 March 2017 — one year from the date the replacement was included on the National Register (s 14(1)(a)(i) of the National VET Regulator (Compliance Standards for NVR RTOs and Fit and Proper Person Requirements) Instrument 2025 (F2025L00355, in force 1 July 2025)), or from a later date if ASQA has approved otherwise for your organisation.

Learners already enrolled have no fixed deadline: they complete the product and are issued their AQF certification, or transfer to the replacement, in a timely manner (ASQA guidance, read live 25 August 2026).

The same date closes a second obligation: under s 7(2)(c) of the same instrument, advertising may refer to a superseded product only while it is on scope and new enrolments are permitted. When enrolments stop, the course page advertising it stops being permitted too — and if ASQA approves a later enrolment date, that moves with it.

Sector-wide: the item 14 cut-off, measured across every live scope · the repealed 12-month rule

Product type
Unit of competency
Training package
SIT12 — Tourism, Travel and Hospitality Training Package
Currency period ends
1 March 2016
Latest release
Release 1 · 18 January 2013
Supersedes
SITXCOM001A
Superseded by
SITXCCS006 equivalent

Where the register points next

Each step below is one supersession training.gov.au publishes between two products. The label on the rail is the equivalence the register declares for that step — not our reading of it.

  1. SITXCCS303Superseded — equivalentProvide service to customers
  2. equivalent
  3. SITXCCS006Superseded — equivalentProvide service to customers
  4. equivalent
  5. SITXCCS014CurrentProvide service to customers

What the register says changed

These are the mapping notes training.gov.au attaches to each supersession, quoted as the register writes them. They are the only public record of what actually changed between two versions.

  • SITXCOM001ASITXCCS303not equivalent17 January 2013

    Title changed to better reflect the intent and content of the unit. Updated and re-categorised to Client and Customer Service.

  • SITXCCS303SITXCCS006equivalent2 March 2016

    • Equivalent • Unit updated to meet the Standards for Training Packages.

Is SITXCCS303 on your scope?

This page is the register's record of one product. What it cannot tell you is whether SITXCCS303 sits on your own scope today, or what else on that scope has moved without anyone noticing. Enter your RTO number and we read every product on your live scope against training.gov.au and tell you which ones are superseded and which replacements the register flags not equivalent.

Public code, nothing else. We read your live scope from training.gov.au and answer here — nothing is stored unless you ask us to watch it.

Whether a supersession requires anything of you, and what, sits with you and your regulator. This page maps what the register records; it does not make that judgement. If the difference between an equivalent and a non-equivalent replacement is the question, we wrote it up in equivalent vs not equivalent.

Where SITXCCS303 is used

training.gov.au lists SITXCCS303 inside 36 training products, none of them current. Every one of them is below, with the register's own core or elective flag for SITXCCS303 in that product.

Products no longer current 36 listed

The register still records SITXCCS303 inside these, but it no longer recommends them as current. They are here because a scope history or an old enrolment can still point at them.

CodeTraining productTypeSITXCCS303 is
CUA30413Certificate III in Live Production and ServicesQualificationcore
CUA30415Certificate III in Live Production and ServicesQualificationcore
CUA40413Certificate IV in Live Production and Technical ServicesQualificationelective
CUA40415Certificate IV in Live Production and Technical ServicesQualificationelective
CUASS00029Pre-Production Crew Skill SetSkill setelective
MAR30415Certificate III in Maritime Operations (Marine Cookery)Qualificationcore
SIS10112Certificate I in Sport and RecreationQualificationelective
SIS10113Certificate I in Sport and RecreationQualificationelective
SIT30112Certificate III in TourismQualificationcore
SIT30512Certificate III in GuidingQualificationcore
Show the remaining 26 products no longer current
CodeTraining productTypeSITXCCS303 is
SIT30513Certificate III in GuidingQualificationcore
SIT30612Certificate III in EventsQualificationcore
SIT30712Certificate III in HospitalityQualificationcore
SIT30713Certificate III in HospitalityQualificationcore
SIT30812Certificate III in Commercial CookeryQualificationelective
SIT30813Certificate III in Commercial CookeryQualificationelective
SIT30912Certificate III in Asian CookeryQualificationelective
SIT30913Certificate III in Asian CookeryQualificationelective
SIT31012Certificate III in Catering OperationsQualificationelective
SIT31013Certificate III in Catering OperationsQualificationelective
SIT31112Certificate III in PatisserieQualificationelective
SIT31113Certificate III in PatisserieQualificationelective
SIT31212Certificate III in Holiday Parks and ResortsQualificationcore
SIT31312Certificate III in TravelQualificationcore
SIT40412Certificate IV in Commercial CookeryQualificationelective
SIT40413Certificate IV in Commercial CookeryQualificationelective
SIT40512Certificate IV in Asian CookeryQualificationelective
SIT40513Certificate IV in Asian CookeryQualificationelective
SIT40612Certificate IV in Catering OperationsQualificationelective
SIT40613Certificate IV in Catering OperationsQualificationelective
SIT40712Certificate IV in PatisserieQualificationelective
SIT40713Certificate IV in PatisserieQualificationelective
SITSS00009Customer ServiceSkill setelective
SITSS00011Espresso Machine OperationSkill setelective
SITSS00025Service for International VisitorsSkill setelective
SITSS00027Visitor Information ServicesSkill setelective

Source: this product on training.gov.au, Australia's national training register — or go straight to the units it requires. The rule itself is item 14 of F2025L00355, and ASQA publishes the extensions it has granted. Read on 28 August 2026 UTC. Every code, title, date, status and equivalence flag on this page is the register's; nothing here is estimated or inferred, and where the register publishes nothing we say so.

Every SIT training product on the register · Search all training products

Is SITXCCS303 still on your scope? Type your RTO code and get the free breakdown — every superseded product on your live scope, and whether the register flags each replacement equivalent.

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