BSBCUS402A Address customer needs

Supersededtraining.gov.au: supersededEquivalent

The currency period for BSBCUS402A ended on 26 November 2011 — 14 years ago. It names one replacement below, with the equivalence it declares for each.

Transition clockOpen for new enrolmentsClosing to new enrolments soonClosed to new enrolments

For an RTO registered by ASQA, new enrolments are not permitted today, unless ASQA has approved otherwise — for your organisation, for a class of RTOs, or for all RTOs. The one-year point this rule counts from — one year from the date the replacement was included on the National Register — fell earlier, on 28 November 2012. That date is arithmetic, not a day on which this instrument prohibited anything: s 14(1)(a)(i) of the National Vocational Education and Training Regulator (Compliance Standards for NVR Registered Training Organisations and Fit and Proper Person Requirements) Instrument 2025 (F2025L00355) commenced on 1 July 2025 and imposes nothing before then. RTOs registered by VRQA in Victoria or by the TAC in Western Australia are not covered by it.

Learners already enrolled have no fixed deadline: they complete the product and are issued their AQF certification, or transfer to the replacement, in a timely manner (ASQA guidance, read live 25 August 2026).

A second obligation follows from the same fact: under s 7(2)(c) of the same instrument, advertising may refer to a superseded product only while it is on scope and new enrolments are permitted. For an RTO registered by ASQA, new enrolments in this product are not permitted today, so a course page advertising it is not permitted either — and if ASQA approves a later enrolment date, that moves with it.

Sector-wide: the item 14 cut-off, measured across every live scope · the repealed 12-month rule

Product type
Unit of competency
Training package
BSB07 — Business Services Training Package
Currency period ends
26 November 2011
Latest release
Release 1 · 24 September 2008
Supersedes
nothing — no earlier product listed
Superseded by
BSBCUS402B equivalent

Where the register points next

Each step below is one supersession training.gov.au publishes between two products. The label on the rail is the equivalence the register declares for that step — not our reading of it.

  1. BSBCUS402ASuperseded — equivalentAddress customer needs
  2. equivalent
  3. BSBCUS402BSuperseded — equivalentAddress customer needs
  4. equivalent
  5. BSBCUS402Superseded — not equivalentAddress customer needs
  6. not equivalent
  7. BSBOPS404CurrentImplement customer service strategies

What the register says changed

These are the mapping notes training.gov.au attaches to each supersession, quoted as the register writes them. They are the only public record of what actually changed between two versions.

  • BSBCUS402ABSBCUS402Bequivalent27 November 2011

    This unit replaces BSBCUS402A Address customer needs. Revised unit. Required skills updated to focus on learning and development practices and compliance with policy and procedures.

Official documents on the register

What training.gov.au lists for BSBCUS402A and for its training package BSB07 (release 9.0), with the name and date the register publishes for each file. We link them; we have not read them, and nothing on this page is taken from their contents.

Is BSBCUS402A on your scope?

This page is the register's record of one product. What it cannot tell you is whether BSBCUS402A sits on your own scope today, or what else on that scope has moved without anyone noticing. Enter your RTO number and we read every product on your live scope against training.gov.au and tell you which ones are superseded and which replacements the register flags not equivalent.

Public code, nothing else. We read your live scope from training.gov.au and answer here — we keep neither the code nor the answer; what remains is the two-minute abuse counter described on our privacy page.

Whether a supersession requires anything of you, and what, sits with you and your regulator. This page maps what the register records; it does not make that judgement. If the difference between an equivalent and a non-equivalent replacement is the question, we wrote it up in equivalent vs not equivalent.

Where BSBCUS402A is used

training.gov.au lists BSBCUS402A inside 32 training products, none of them current. Every one of them is below, with the register's own core or elective flag for BSBCUS402A in that product.

Products no longer current 32 listed

The register still records BSBCUS402A inside these, but it no longer recommends them as current. They are here because a scope history or an old enrolment can still point at them.

CodeTraining productTypeBSBCUS402A is
BSB40107Certificate IV in AdvertisingQualificationelective
BSB40207Certificate IV in BusinessQualificationelective
BSB40407Certificate IV in Small Business ManagementQualificationelective
BSB40507Certificate IV in Business AdministrationQualificationelective
BSB40610Certificate IV in Business SalesQualificationelective
BSB40707Certificate IV in FranchisingQualificationelective
BSB40807Certificate IV in Frontline ManagementQualificationelective
BSB41007Certificate IV in Human ResourcesQualificationelective
BSB41107Certificate IV in International TradeQualificationelective
BSB41307Certificate IV in MarketingQualificationelective
Show the remaining 22 products no longer current
CodeTraining productTypeBSBCUS402A is
BSB41407Certificate IV in Occupational Health and SafetyQualificationelective
BSB41607Certificate IV in PurchasingQualificationelective
BSB41707Certificate IV in RecordkeepingQualificationelective
BSB41807Certificate IV in Unionism and Industrial RelationsQualificationelective
CPC40408Certificate IV in Building and Construction (Sales)Qualificationelective
CPC50509Diploma of Fire Systems DesignQualificationelective
CUV40311Certificate IV in DesignQualificationelective
FNS40710Certificate IV in Financial Practice SupportQualificationelective
FNS41311Certificate IV in Personal Trust AdministrationQualificationelective
FNS41811Certificate IV in Financial ServicesQualificationelective
FPI30910Certificate III in Timber Truss and Frame Design and ManufactureQualificationelective
FPI30911Certificate III in Timber Truss and Frame Design and ManufactureQualificationelective
HLT43207Certificate IV in Health AdministrationQualificationelective
ICT40310Certificate IV in Telecommunications Radio CommunicationsQualificationelective
LMF40609Certificate IV in Design of Kitchens, Bathrooms and Interior SpacesQualificationelective
LMT41207Certificate IV in Fashion and Textiles MerchandisingQualificationelective
LMT50607Diploma of Fashion and Textiles MerchandisingQualificationelective
LMT60507Advanced Diploma of Fashion and Textiles MerchandisingQualificationelective
MTM40111Certificate IV in Meat Processing (Leadership)Qualificationelective
MTM40411Certificate IV in Meat Processing (General)Qualificationelective
RGR40508Certificate IV in Racing Services (Racing Administration)Qualificationelective
SFI50411Diploma of Fisheries ComplianceQualificationelective

Source: this product on training.gov.au, Australia's national training register — or go straight to the units it requires. The rule itself is item 14 of F2025L00355, and ASQA publishes the extensions it has granted. Read on 14 October 2026 UTC. Every code, title, date, status and equivalence flag on this page is the register's; nothing here is estimated or inferred, and where the register publishes nothing we say so.

Every BSB training product on the register · Search all training products

Take this with you — one email with this page's clock as the register states it today. Nothing scheduled after it.

No account, no card. Your address gets this one email — no list, no marketing. Cutoff alerts only ever come from a watch you start yourself — the box just records your yes now — and every alert has a one-click stop.

Is BSBCUS402A still on your scope? Type your RTO code and get the free breakdown — every superseded product on your live scope, and whether the register flags each replacement equivalent.

No account, no card. We never ask for anything about your learners. Your address gets this one report — no list, no marketing — and the scope watch only if you tick the box, with one click to stop it.